Driven, dynamic, analytical executive leader with proven expertise in operations, sales and complex project management. Highly skilled in business development, cost analysis, staff management, contract negotiation and problem resolution. Adept at cradle to grave proposal development and project oversight inclusive of consultative sales, budgeting, costing, invoicing and reconciliation. Efficient, focused ability to manage multiple, complex tasks and relationships in both the employer and customer environment. Expertise in all aspects of plant system maintenance including boilers, rotating equipment (pumps), turbines and process systems.
Markets Served
Nuclear * Fossil & Hydro Utilities * Chemical & Petrochemical * Pulp & Paper * Municipal Waterworks
Service Expertise
Valve & Safety Valve Repair * Field Machining * Welding * Leak Sealing * Hot Tap/Line Stop * CRS
Core Competencies
* Financial Review & Reporting
* Contract, RFP, RFQ Negotiations
* Key Client Retention
* P & L / GL Reconciliation
* Project & Account Management
* New Business Development
* Project Costing & Estimating
* Forecasting
* Risk Analysis / Mitigation
* Cost Review & Reduction
* Budget Development
* Market Data Analysis
* Sub-contract Oversight
* Internal Audit & SWOT Analysis
* Contract Management
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER 2005 - 2009
FURMANITE AMERICA, INC., Charlotte, NC
Furmanite is a global industrial services and engineering firm catering to the energy, chemical, nuclear, construction and municipal markets with 1900 employees and annual revenues exceeding $320 million.
Operational management responsibility for all aspects of a $7.5 million dollar regional service center with satellite operations. Held P&L, general ledger and budget responsibilities and reported outcome to senior management. Responsible for monitoring market forces and developing competitive time and material price matrixes and negotiated multiyear, multimillion dollar, multi service line contracts with utility, process and government customers. Directly interfaced with purchasing agents, sub-contractors and vendors to insure accurate and on budget project completion. Accountable for overall financial performance inclusive of job estimating, cost analysis, continuous improvement initiatives and optimization of operating income. Coordinated staffing, compensation, hiring, termination and transfer of personnel for the Charlotte operation. Utilized all aspects of Solomon SL 7 for financial analysis, AP/AR functions, project management, cost analysis and invoicing. Continually monitored field technician utilization rates to equally distribute work load, maximizing per person revenue return. Managed the entire sales process consisting of identifying new opportunities, market penetration and revenue growth within existing customers.
Selected Achievements:
* Instrumental in turnaround efforts to raise sustainable annual revenue from $1.8 million to $4.6 million while simultaneously increasing contribution margin and operating income beyond budgeted levels.
* Developed job cost estimating tools to deliver accurate bids that captured time, expense, material and miscellaneous costs and auto calculated contribution margin and final operating income.
* Introduced and marketed Concrete and Composite Repair as a new service line for the Charlotte and Kingsport facility, generating an additional $1.3 million in revenue.
* Handled all aspects of negotiating and winning several multiyear, multimillion dollar blanket contracts, and subsequently managed manpower planning, cost analysis, sub contract awards and revenue optimization as it pertained to the individual projects.
* Key participant in the post acquisition integration of the former Flowserve General Services Group and consolidation of three former Flowserve operations into one entity managed by the Charlotte facility.
FIELD MACHINING SERVICES MANAGER, 2002 - 2005
FLOWSERVE CORPORATION – Baton Rouge, LA
Flowserve is a global corporation that develops, manufactures and sells precision-engineered flow control equipment, as well as provides a range of aftermarket equipment services with 15,000 employees and $4.47 billion in annual revenue.
Supported multiple Flowserve Divisions and end customers with onsite field service solutions and project oversight for the Eastern United States. Directed the field machining efforts and insured that project deadlines, costs, quality and safety benchmarks were met or exceeded. Served as an interface between multiple Flowserve divisions and the end customer to insure seamless communication between all parties on complex, multiservice projects. Direct supervision of the entire field services process including quotation, work scope recommendations, crew scheduling and final job costing and invoice review. Responsible for forecasting expected revenue on a weekly, monthly and yearly basis and reporting this to upper management in a timely and accurate manner.
Selected Achievements:
* Developed accurate, detailed job costing tools for use in project quotation, tracking and revenue analysis.
* Marketed the field machining service line both internally between divisions and externally to end customers, generating a 90% increase in annual revenues over a three year period to $3.5 million by 2005.
* Educated the sales force on how to market services and identify potential opportunities, substantially increasing exposure of the field machining services effort.
REGIONAL SALES MANAGER / TERRITORY ACCOUNT MANAGER 1999-2002
JF Douglas, Inc. / TALON Technical Services – Lake Ozark, MO
Together, JF Douglas Inc. and TALON Technical Services provide turnkey solutions for industrial process customers through an extensive network of suppliers.
Specified, implemented and managed complex onsite predictive maintenance and repair programs in conjunction with the sale of necessary equipment and hardware. Worked with an extensive network of manufacturers, VAR’s and champion alliance partners to deliver customers a turnkey solution to their industrial process needs. Provided detailed cost analysis on complex projects to insure the highest level of return for the company while delivering a competitive value to the end customer.
Selected Achievements:
* Increased internal contribution margin while decreasing end customer price through extensive supplier negotiation and detailed job costing scenarios.
* Developed proprietary project analysis templates to quickly and accurately generate pricing for complex, multi supplier projects.
* Aligned multiple OEM vendors and VAR’s to provide turnkey solutions, branded under the TALON Technical umbrella.
EDUCATION & TRAINING
Miami University – Richard T. Farmer School of Business
Bachelor of Science (BS) in Business Administration
Understudy in Management Information Systems (MIS)
Alumni member of Delta Sigma Pi International Business Fraternity
Professional Development Courses:
Microsoft Dynamics Solomon 5 & 7 Business Analyst, Financial Reporting Module Training
ServiceMaster: Providing Your Customer with Service After the Sale
PureSafety Workplace Safety, Employee Management, Sexual Harassment
Process Improvement through SCADA and DCS Control
Carolina Associated General Contractor, Member
Greater Piedmont Vibration Institute, Member
Technical Skills:
Microsoft Dynamics Solomon 5 & 7
MS Office 2003, 2007 – Excel, Word, PowerPoint
Microsoft Project 2007 (Project Management)
Microsoft Publisher
J.D. Edwards/Peoplesoft/Oracle (Enterprise One) Functional Business Analyst
ACT! Customer Resource Management
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