Objective
An entry-level to mid-level position in customer service/relations
Experience
NORTHSTAR CABLE CONSTRUCTION
June 2009 - Present Installation Technician Chicago, IL
· Installation of computer networks and VOIP on a broadband system
· Troubleshoot and maintain infrastructure and ad-hoc computer networks
· Maintain in-office calendar and training calendar, keeping track of schedules/appointments.
· Reviewing installation orders; gathering equipment, supplies, and tools; and coordinating schedules with customers
· Ensured that the highest quality of service is provided to promote superior customer service and satisfaction
MEXUS COMMUNICATIONS
April 2006 - May 2009 Field Technician Supervisor Chicago, IL
· Supervise, coordinate and review the work of various operating craft and labor personnel engaged in maintaining, repairing and operating cable machinery
· Prepare requests for labor, materials, and supplies necessary to maintenance and operations activities
· Wrote and distributed employee and contractor checks.
· Posted billing and ran various invoices for different contracted agencies.
MEXUS COMMUNICATIONS
February 2004 - April 2006 Cable/Data Technician Chicago, IL
· Maintained and repaired cable television, telephone and broadband internet cables and equipment
· Measured signal strength at amplifiers and at customer's terminal boxes, using field strength meter
· Climbed utility poles and connected test television set to amplifiers
· Answered customers' inquiries and complaints and explained cost and operation of cable service
MSTA, INC.
June 2000 - February 2004 Cable/Data Technician Chicago, IL
· Maintained and repaired cable television, telephone and broadband internet cables and equipment
· Measured signal strength at amplifiers and at customer's terminal boxes, using field strength meter
· Climbed utility poles and connected test television set to amplifiers
· Answered customers' inquiries and complaints and explained cost and operation of cable service
TURTLE WAX
October 1998 - June 2000 Warehouse Assistant Bedford Park, IL
· Coordinate/perform designated materials management activities, including: Inventory Control; Placing orders with vendors; Receiving incoming orders; Stocking, rotating, and maintaining inventory
· Process and maintain materials management records and files, including purchase orders, receivers, invoices, packing slips, open and closed files
· Assist with incoming phone calls and routes to proper person; take and distribute messages
· Assist in other administrative duties including data entry
Education
KISHWAUKEE COLLEGE Malta, IL
September 1996-May 1998
Psychology/CIS
Skills
· Type 40 WPM
· Computer networking experience
· Excellent customer service
· Microsoft Word
· Microsoft Excel
· Powerpoint
· Lotus Spreadsheet
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