I have been a Lead Project Manager and Pre-Sales Bid Manager with extensive experience in Infrastructure projects for many years. I am ITIL certified, a member of the Project Management Institute (PMI) and have many years of experience in managing new bid requests, writing bid proposals and managing IT projects. In these roles, I have developed business requirements by setting up customer meetings, completing bid documents detailing the resource efforts and equipment that would be needed and then managing the projects from inception to project closure. I would like to cntinue my roles as a Pre-sales Bid manager
MATTHEW J. MADDOCK
E Creedance Blvd.
Phoenix,AZ.
SUMMARY
Experienced Pre-Sales Bid and Project Manager with strong Infrastructure and Communications pre-sales experience. Strengths include technical leadership skills with a background in Pre-Sales bid management, Project Engineering, Planning, and Management of Systems installations. Recognized for effective interpersonal strengths combined with strong written and verbal communications, motivation, and honesty. Areas of proven strengths include:
• System implementations • Customer Service skills
• Innovative problem solving • Process development
• Financial analysis • Bid and Sales Engineering
PROFESSIONAL EXPERIENCE
Insight Networking Tempe, AZ 2009
Provider of Cisco equipment and implementation services
Project Manager II
Lead point of contact for VOIP, Security, and Network projects. Overseeing multiple projects including the Implementation, resource scheduling, weekly financials, and project closeout procedures.
DHL / Global Business Services Scottsdale, AZ 2005 to 2009
DHL ITSC/Scottsdale services all of DHL’s North and South Americas project including voice, data and systems applications.
Bid and Project Manager / Technical Services (2007 to 2009)
• Worked with a group of Project Managers and Technical resources to complete bid responses for site infrastructure and cabling requests.
• Managed a group of Bid Managers and worked with Managers and Directors to streamline the bid process and produce higher margins on DHL projects.
• Worked a number of the larger projects that were bid by me and my group. Projects included Infrastructure additions or changes and any new or existing site moves.
IS Project Manager (2005 to 2007)
Worked on Express and Global Forwarding projects that included moves, adds, changes and decommissions with internal and external customers IT projects.
• Projects included Voice, Data, and Video projects along with Local, Long distance and Data Carrier services.
• Completed projects on time, on budget, and with high quality and customer satisfaction.
NETWORK INFRASTRUCTURE CORPORATION Tempe, AZ. 2004 to 2005
Integrator of Voice, Data, Video, Security, Audio and IP Telephony services including wireless and carrier services.
Lead Project Manager
Installation Project Manager working with multiple disciplines in the School District and Commercial sectors. This included Pre-Sales Engineering and installations of Network and IP Telephony services, Redline and other Wireless equipment. Long Distance and 800 Carrier services, NICE Digital Video recording systems, Bogen Paging systems, and Multiple Audio Video systems.
• Worked as a team with Technicians, Engineers, Supervisors and Senior Management to Estimate, Plan, and Implement small to large installations.
• Lead Project Manager for Installations with Multiple systems being installed while maintaining budgets, Project timelines, and project quality while managing technical resources.
NORSTAN COMMUNICATIONS, INC, Phoenix, AZ 1999 to 2004
Telephone systems equipment provider and installer for voice, data, and video services.
Lead Installation Project Manager, (2000 to 2004)
Lead Project Manager for the installation of new systems for small and larger organizations including school systems, banks, computer companies, call centers, and hospitals.
• Managed the time and activities of a team of technicians (2-10)
• Partnered with Senior Management, System Designers, and Customers on a daily basis to coordinate new systems installations.
• Prepared and audited job costs (equipment and labor) on a by-weekly basis consistently meeting or staying under forecasted budgets.
• Developed and implemented processes which streamlined installation operations and reduced costs.
Project Manager / M.A.C. (Moves and Changes) Department (1999-2000)
Remotely managed system moves and changes that were unable to be handled by an on-site technician. Organized projects for Real Estate companies, Government Agencies, Private industry customers, and vendors of equipment Norstan did not install.
• Lead contact between the customer and any outside party.
• Managed the larger projects for technicians in the MAC Department.
• Partnered with the Sales and Service Departments and Managers or technicians to develop projects requested by the customer.
ADVANCED MANAGEMENT SERVICES (AMS), Phoenix, AZ 1994-1999
Provider of Long Distance, Toll-Free, Data, and Calling Card services.
Manager Network Systems (1997-1999)
Managed all services that had to do with the provisioning of voice and data circuits.
National Accounts Senior Customer Representative (1997)
I.T Manager and Lead technician responsible for installations, maintenance, and upgrades of all computer related hardware or software for the Phoenix office.
• Proficient with Windows, Novell Network software, and Unix Operating Systems Upgrades.
• Communicated directly with customers to come up with new cost savings programs and services.
• Responsible for all out-of-office service related issues and maintained the AMS telephone, voice-mail, and data systems.
Manager Network Services (1996-1997)
Managed a staff of 5-6 provisioners for the installation, maintenance and upgrades of current Local, Long distance, and Toll-Free services.
• Managed employees of the AMS office including the customer service group, the technicians, and the coordinators of the new services.
Network Services Administrator (1994-1996)
Engineered, planned, and implemented Calling card, Local and Long Distance services including switched, dedicated, data, and 800 services for large and small customers
• Worked directly with carriers and vendors of telephone and data services.
• Main point of contact for the overall support and administration of national accounts such as Local tire companies, over the road Transportation companies, and National Airlines.
NORSTAN COMMUNICATIONS, INC., Phoenix, AZ 1988-1994
Telephone systems equipment provider and installer for voice, data, and video services.
Lead Installation Technician (1991-1994)
Supervised the coordination and installations of large and small customer telephone systems, including voice and data applications. Lead technician for projects in hospitals, law firms, department stores, and other large projects.
Customer Service Technician (1989-1991)
Maintained customer installations and service of all systems installed. Engineered adds, moves, and changes for existing customers voice and data systems.
Customer Support Technician (1988-1989)
Installed and cabled customer sites. Work activities included cabling, terminating cables, cross-connecting customer equipment, and the installation of equipment and software of telephone and data systems.
EDUCATION
Oakland Community College, Degree in Computer Sciences.
I have taken many classes associated with Project Management including being a member of the Project Management Institute (PMI). I have completed ITIL foundations certification, many Bid Management and Customer relations courses, Telephone hardware and data languages, computer software and hardware configuration, and Fiber optic cabling and splicing classes with a 100% passing and completion rate.
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