I am usually the best person for any position! Experience, I have,
and a Saleswoman, I am!
But why am I the best person for this job? Because I take pride in
what I do. When I decide I want something, I get it...that's because
I'm determined. Whenever I am hired for a position, I WANT TO BE THE BEST! That¡¦s commitment, and
That¡¦s me!! I show up on time, every day, and I not only do
the work expected of me, but I EXCEL!! I have to be the best that I can be... That's good work ethics!
Additionally, I am bilingual Spanish and
English. I read, write, and speak both languages fluently.
I want that chance to use my people skills, experience in construction, and language skills
for a job with a good, stable company that will be honest with me. The biggest problem I have ever had with any job has been a lack of communication...If I'm doing something wrong, TELL ME! I cant learn if I dont know, and being afraid to tell me I'm doing something wrong is not good...Be MORE AFRAID to NOT tell me I'm doing something wrong...Because I cant fix it, if I dont know it's broken!!
Maria C Johnson
1340 Needham Dr
Vacaville, Ca 95687
(916)412-7273
mariaj1961[at]gmail.com
Objective To find employment with a secure, stable company that will enable me to utilize my customer service and bilingual skills in a position that will teach me new skills and provide me the opportunity to hone my existing skills, so that I will attain my goal of a management level position in a life-long career.
Education 1975-1979 Canyon High School Anaheim, Ca.
General
„X Excelled in Foreign Language, i.e. Completed up to level 8 in Spanish and level 7 in French
Interests and activities I love to travel! I especially love to travel to underprivileged parts of the world in the missionary capacity. It brings me great joy to be a part of the solution! I love people! And I love meeting people for whom I can be of assistance to them..it makes me happy!
Work experience 09/86- 11/97 America West Airlines Tempe, Az.
Bilingual Customer Service Supervisor
„X Was actually hired as a Reservations agent in a call center; Duties included taking inbound calls from prospective customers and turning them in to actual customers
„X I began to use my Spanish to interpret for customers calling in, and found myself training agents to transfer Spanish calls to me, after determining that the caller was indeed speaking Spanish.
„X I was responsible for setting up our Spanish Desk. 6 months after being hired, I was promoted, to Bilingual Customer Service Supervisor.
„X After checking the call stats, i.e., calls transferred to the Spanish desk, number of calls being lost, etc¡KI presented my numbers, and convinced management that we actually needed to hire more Spanish speaking supervisors and agents to take the calls! Within the following 3 months, the Spanish desk began to grow. I was responsible for increasing our call volume to three times it¡¦s original call volume!
„X In 1997 the company filed bankruptcy, and implemented a company furlough. I lost my job, but was given a very nice severance package.
01/98 ¡V 05/06 Pay Dirt Excavating, LLC Prescott, Az.
Customer Service Manager
„X Was responsible for finding customers, determining their needs, and presenting them with a bid. Once the customer signed and accepted the bid I would begin to supervise the actual project and assisted the customers with any needs..ensuring the project ran smoothly, without interruption, and to the customer¡¦s satisfaction.
„X Duties also included the ordering of all materials and dispatch trucks to deliver it
„X I owned this company, and was a licensed contractor with the State of Arizona
06/06-11/07 Autozone Mesa, Az.
Bilingual Parts Sales Manager
„X Responsible for the front of the store (retail) as well as the back of the store (hub)
„X My responsibilities for the retail portion of the store included product inventory, product presentation, (planograms) and product sales.
„X One of my favorite responsibilities was teaching and motivating agents to actually sell parts to customers; Parts customers did not know they needed or wanted! I find that, when teaching a willing student, this job can be very rewarding!
„X I was also required to ensure that all Spanish-speaking customers were helped. If no Spanish speaking agent was available, the job was mine to handle. If the store was in need of more Spanish-speaking agents, my job was to hire more of them.
„X My Duties in the back of the store were quite different. The building I worked in was a lot bigger than most Autozones because our store had a ¡§hub¡¨ in the back. This means that we held 10 times more inventory than most stores. As a Parts Sales Manager in the Hub, I was responsible for making sure all Autozone stores in our area had the part that they needed for their store, or for their customer, or for their commercial department. When other stores needed a part, they would send me the request. I supervised a group of 4-5 drivers whom, on a daily basis, assisted me with collecting all requests for parts (from other Autozone stores)requested thru the computer, locating the parts, and driving them to that store. Our area consisted of approximately 20 Autozone stores. I organized the routes for my drivers, and made sure all parts were delivered on time every day. I moved to California, unfortunately, so I quit this job. I left on very good terms. My manager s name is Glenda Summers, and she is still with Autozone. She gives me a very good reference.
04/09-04/10 AxiomNZ Roseville, CA.
Sales Rep
„X Researched the smaller companies that manufacture signs in the area, and sold them our product!
Since I was working on strictly commission, I was unable to continue this job, as I needed a fixed income to depend on. This is unfortunate, as I loved the job, and found it quite rewarding!
Volunteer experience 1977 ¡V 1979 Elected President of the Candy Striper Volunteers for two years running at Canyon General Hospital in Anaheim, Ca.
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