I plan to deticate my self to the job that I am on. This is always a goal of mine that I do well. The best I can do is never the limit to my goals. I always try to superceed even my expectations on the job. I am eager to learn new skills and train quickly at anything I do. I am excited at the thought that I am getting somewhere in a company with alot to offer.
Brian Rowe
Job Position Desired
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Manufacturing Worker/ Machine Maintanance
Professional skills
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I am highly capable of follow instructions, adapting to changes in policies and procedures. I am very capable of understanding and implementing retail-merchandising concepts. I am customer service oriented. I have a history working with the public and love to please a customer. I have great interpersonal communication and organizational skills. I am detail orientated. I exhibit flexibility to client and store requests including work schedule. Proficient in typing and Microsoft word . Skilled in the operation of power tools , hand tools , drills and ladders, forklifts, PDA's, computer friendly with knowledge of computer and Internet repair. Trained in all areas of telecommunications installations such as crawl space or attic additional outlets. Also, I am experienced in completing wall fiches for the professional look of data, phone and cable lines in the home, business or office. Excellent customer relations, written and communication skills dealing with customer,staff and management. Extremely well organized work habits, attention to detail and decision making and problem solving skills. I always have a customer smiling , even the hard to please.
Professional Experience
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January 2010-March 2010 Collections Field Rep. Worldwide Development Corp. Hickory, NC 28601
- Field rep. in charge of collections for the return of Charter equipment.
- Return of equipment to Hickory Charter office.
- Collect and turn in monetary payments on past due accounts.
- Keep logs on customers that have relocated or returned equipment prier.
May 2009- January 2010 Contract Laborer Brady Solutions Taylorsville, NC
- Adding relocating and servicing data / electrical lines in offices.
- Replacing and rewiring florescent lighting for offices.
- Maintaining data line connectivity and computer functionality in offices.
- Hanging and wiring electrical for external florescent business signs.
- Phone line relocation from outside to inside for security panels to prevent office security threats.
March 2004-Feburary 2009 Triple Play Technician Connect Cable Contractors Inc. Hickory, NC 28601
- Installed new services for Charter telephone, Internet, and digital cable. Many times all at the same time depending on the work order. Included temp drops and routing up utility poles. Also included new A/O's and ground block / house box at all new customer's houses.
- Maintain service for existing cable Internet phone and digital cable customers for Charter Comm.-
- Manage job data via PDA through program called CSG SYSTEMS where jobs were uploaded and closed as completed regularly throughout the day every day. This also included ETA's notes and job sight data entry like tags house description and other on sight duties outside of the norm.
- Produced daily work sheets for the office that gave data about the jobs completed for each day.
- Implemented multitasking skills on a regular basis daily. This was imperative as to keep up with the very fast paste cable installation requirements and short time slots allotted for these jobs.
- Instructed customer through demonstration the correct and proper way to use equipment giving them troubleshooting skills and techniques that would make the percent of error or problems lesser than if they were not given these tips.
November2007-March 2008 Installation/Service Technician Wild Blue Satellites Hickory, NC 28601
- Maintain service for existing Direct TV customers by relocating or realigned dishes.
- Provided upgraded services such as HD, HD DVR, KAKU Dishes, and additional outlets or A/O's with new outside hardware like multi switches ground blocks and connectors.
- Provided new service to new customers. Locating quickly and efficiently an adequate dish location at the customers preference of placement be it on the homes exterior or in the yard on a pole mount. Discussing thoroughly all options with the customer before installing dish mount.
- Trenching lines as needed after mounting pole mount dish locations and setting outdoor units or ODU's such as ground blocks diplexers multi switches and ground wire grounding sys. to power.
- Operated drills to run A/O's into home via crawl space or attic , wall fiches when requested by customer. Installing indoor equipment as included in the work order description.
- Demonstrated thoroughly to the customer the correct way to control indoor equipment. Showing troubleshooting steps for the customer to use as they will need to use equipment on a daily basis.
- Described customer acknowledgment forms to customer before signing and collected COD's where applicable. Completed work orders at customers home and filed out daily records to compile with weekly forms at the end of the week.
2002-2004 Installation / Service Technician MSC Telecom. (Maztec Sub Contractors) 100 2nd ST SE , Hickory, NC
- Maintain service for existing Direct TV customers by relocating or realigned dishes.
- Provided upgraded services such as HD, HD DVR, and additional outlets or A/O's with new outside hardware like multi switches ground blocks and connectors.
- Provided new service to new customers. Locating quickly and efficiently an adequate dish location at the customers preference of placement be it on the homes exterior or in the yard on a pole mount. Discussing thoroughly all options with the customer before installing dish mount.
- Trenching lines as needed after mounting pole mount dish locations and setting outdoor units such as ground blocks diplexers multi switches and ground wire grounding system to power.
- Operated drills to run A/O's into home via crawl space or attic , wall fiches when requested by customer. Installing indoor equipment as included in the work order description.
- Demonstrated thoroughly to the customer the correct way to control indoor equipment. Showing troubleshooting steps for the customer to use as they will need to use equipment on a daily basis.
- Described customer acknowledgment forms to customer before signing and collected COD's where applicable. Completed work orders at customers home and filed out daily records to compile with weekly forms at the end of the week.
2001-2002 Customer Service Representative NC One Call Center I40 Business Park Conover NC
-Operated phone cubical in call center for underground locater's and callers wishing to dig and have underground utilities located.
-Interface with locater's in the field via inbound or outbound calls or the Internet for the purpose of locater assistance with directions to addresses and/or home descriptions to aid in the locating of underground utilities.
-Interface with callers requesting the locating and marking of their underground utilities via inbound calls and logging data notating the accounts pertaining to the home description, nearest cross street landmarks and directions to the location.
-Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
-Clarify Legal requirements that included safe digging distances with heavy machinery ( 18 inches on either side of markings) and required wait time (48 hours before digging) as to insure that no underground utilities were damaged by persons doing the digging.
-Provided courteous helpful information educating callers of the laws and requirements involved in all aspects of digging around underground utilities
2000-2001 Installation Technician Orius Sub Contractors(Compus Cable) Morganton, NC
- Operated bucket truck at each job sight as to update tap replacing drop if needed. Prepared customers cable for digital upgrade.
- Upgraded house box or ground location as to bring it up to spec's according to regulations.
- Installing indoor equipment as included in the work order description.(Digital Upgrade)
- Demonstrated thoroughly to the customer the correct way to control indoor equipment. Showing troubleshooting steps for the customer to use as they will need to use equipment on a daily basis.
- Described customer acknowledgment forms to customer before signing and collected COD's where applicable. Completed work orders at customers home and filed out daily records to compile with weekly forms at the end of the week.
-Worked with customers needs to help them decide the correct equipment for the task or job they needed to complete.
- Maintained floors bathrooms and general appearance of store in the mornings before store opening on a daily basis.
- Pulled Items from warehouse to maintain stock on the floor as to prevent lack of product on shelves at all times.
- Ran register , ringing up merchandise for customers and helping with customer service as customers had questions about merchandise location in the store.
- Implemented product loss prevention as needed upon request of the management.
- Maintain adequate merchandise in store stocking shelves at night.
- Arrange merchandise on shelves face front and lined up as to maintain appealing appearance of products to the customers.
- Bagged and assisted customers by loading cars at the grocery pick up lane.
- Maintained appearance of store by operating floor buffer/waxer at night.
Education
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High School Diploma,Newton-Conover High School, Newton, NC 28658
Additional Skills and Accomplishments
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Team Captain of High School Wrestling Team
Fourth is the State Sophomore Year Newton-Conover Wrestling
Third in the Stated Junior Year Newton-Conover Wrestling
Offered Lead Tech position at Wild Blue Satellites by Patrick Davis (Supervisor)
(References available on request)
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