RONALD MANCE
126 Highlander Drive • Glenshaw, PA 15116 • rrmance[at]yahoo.com • H (412) 492-9223 • C( 412)-862-7855
OPERATIONS MANAGEMENT/INSURANCE ESTIMATING
SUMMARY OF QUALIFICATIONS
• More than 25 years experience in the construction trades with 10 in Restoration enhanced by seven years as a Property Adjuster in the insurance industry.
• As an adjuster, estimated jobs of all sizes with a closing ratio of eight days from receipt of the claims monthly.
• Held responsibility for more than $1 million in sales in a 13 month period, with a mixture of commercial and residential property losses.
• Able to introduce new business utilizing insurance industry contacts.
• Proficient in supervision of skilled tradesmen and contractor repair programs. Develop and maintain fire, smoke and water damage restoration training for technicians and management.
• Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience. Skillfully able to provide advice and guidance on technical and professional issues in cleaning, construction and insurance related areas.
• Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.
• Persuasive with ability to communicate effectively with culturally diverse audience. Work well either as a leader or a member of cohesive, productive team.
PROFESSIONAL EXPERIENCE
SENIOR ESTIMATOR/GENERAL MANAGER July 2008 - Present
KEYSTONE DISASTER RESTORATION, LLC Pittsburgh, PA
• Oversee all administrative, marketing and staff functions.
• Estimate losses for fire, smoke, water and wind damage of interior and exterior residential properties.
• Manage and direct insurance company contractor repair programs.
GENERAL MANAGER December 2007 –July 2008
GPX INC. Cranberry Twp, PA
Restoration division employs 30 individuals grossing $4 million annually in cleaning and reconstruction of residential and commercial properties within the restoration arena.
• Accountable for all sales, marketing and budgets for project managers and estimating staff.
Create cost of sales, financial, work in process and daily production reports, advise and brief company president.
• Manage and direct all insurance company contractor repair programs. Research new equipment to optimize productivity.
• Train personnel on all aspects of fire, smoke and water damage restoration.
• Authored job descriptions for several positions within company.
• Streamlined production meeting, optimizing the collection of information reducing it from an all day event to only a few hours resulting in a 30% increase in productivity due to estimators’ availability to sell services.
• Attained Preferred Contractor status with State Farm’s Premier Service Program due to association and rapport with region’s coordinator which could add an additional $1 million annually to company revenue.
PROPERTY CLAIMS ADJUSTER February 2000 – April 2007
KEMPER AUTO &HOME Glenshaw, PA
Company is one of the nation’s largest insurance providers in auto and homeowners area.
• Received, reviewed and provided property claim service on claims from $500 to $500,000 with a draft authority in excess of $100,000.
• Wrote cleaning and reconstruction/repair estimates utilizing Xactimate Estimating Software. Prepared written denials on claims when coverage did not exist.
• Alerted underwriting on certain property claim circumstances.
• Provided subrogation and SIU departments necessary information to protect the company’s assets.
• During first year, received a theft claim for a Detroit police officer that upon investigation was a case of fraud. Saved Kemper more than $22,000.
• On one case, employed a Cause and Origin specialist when a description of how a fire started seemed implausible. After the investigation, the insured was arrested for insurance fraud, saving Kemper thousands of dollars.
SALES MANAGER/SENIOR ESTIMATOR June 1988 – October 1999
FIREDEX OF PITTSBURGH Allison Park, PA
Company provides construction, painting and cleaning services to resolve fire, smoke and water damages to commercial and residential properties.
• Managed sales and marketing activities for property restoration and maintenance. Interacted with property owners and insurance representatives.
• Evaluated profit analysis, job costing and sales goals and took measurable action to increase sales and customer satisfaction.
• Supervised estimating personnel, evaluated performance and developed/maintained vendor and subcontractor lists with all required certifications and insurance information.
• Wrote property damage cleaning and repair estimates in Xactimate Estimating program.
• Maintained insurance company contractor repair program guidelines.
EDUCATION AND TRAINING
1. Certificate in Basic/Advanced Computerized Estimating , Xactware, Inc., 1996
2. Attended National Institute of Disaster Restoration Certified Restorer Program, 1994.
3. Certificate in Water Damage Restoration, Dri-Eaz Products, 1993
4. Certificate in Building Damage Restoration from the International Estimators Academy, 1992
5. Certificate in technical division of Association of Specialists in Cleaning & Restoration International, 1992
6. HAZCHEM Training Workshop/Seminar, 1991
7. Business Management Training, Braniff Management Group, 1991
8. Certificate in Fire-Water-Smoke Damage Restoration, National Institute of Fire Restoration, 1991
9. Certificate in Upholstery & Drapery Cleaning, Weber Cleaning Academy, 1990
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