Change my career from computer support to the Solar field or other "Green" industry as that is the way of the future.
Experience:
12/08 -01/09 Dial Corporation (RCMT Technology)
• Moved over 1000 IBM Desktop and Laptop computer to new Building
• Loaded new Computers with Dial /Henkel Corporate standard image
• Setup new VoIP desktop phones and configured Bluetooth head sets.
• Provided end user support for transition to new CAT6 network with VoIP phone system
• Onsite technical support for small businesses and home computer users.
• Setup small wireless networks connected to Broadband Cable/DSL.
• Upgraded and installed all types of PC hardware and software.
• Backup and Restored hard drive data with Norton ghost.
• Installed various applications and upgraded Operating systems to current standards.
• Trained customers on use.
• Provided Desktop support to entire hospital with over 2000 users.
• Upgraded and reimaged PC’s on a daily basis.
• Able to troubleshoot network connectivity issues, setup and test Windows and Mainframe printing.
• Communicate with system engineers, network cable department and mainframe staff on any needed issues.
• Closed up to 20 helpdesk tickets per day, with a 7 ticket minimum.
• Application support for Windows 95, 98, 2000, Microsoft Office, Windows Terminal server, Citrix MetaFrame, mainframe client software, SAP and EDI.
• Developed strong people skills to handle escalated and critical end user issues with emphasis on quality customer service and timely resolution of problems
09/97 - 01/99 Adflex Solutions, Chandler, AZ
Title: Desktop Support Analyst
• Hands-on Network/PC hardware and software installation and troubleshooting.
• Provided Desktop Support for a 300+ user Novell 4.1 Ethernet Network running Windows 95 and Windows NT Workstation.
• Help Desk Experience with emphasis on Customer Support, response time, resolution time and updating the Help Desk database. Migrated over 300 users from 486 PC’s running Windows 3.1 to new Dell Pentium PC’s running Windows 95 and Windows NT Workstation 4.0.
• Trained end users on new hardware and software.
• Experience with Windows NT Workstation 4.0, Windows 95, Windows 98, Office 4.0, Office 95, Office 97, MSMail 3.2 and Net Soft AS400 Connectivity Software.
PC Technician 11/1995 - 1/1996 Phoenix Newspapers Inc. Phoenix, AZ
Help Desk Support. Installed Windows 95 and upgraded over 50 486 PC’s
to Pentium level Processors. Upgraded users to Windows 95. Setup and
configured PC’s for dial up remote access from home.
Field Technician 7/1995 - 11/1995 Inacom Phoenix, AZ
Off site repair of HP printers, Desktop computers including: Dell,
Compaq, Gateway, NEC, IBM and various other peripherals. Cox
Communications (contract under Inacom) for Network Support and Windows 95
installations.
Hardware Technician 5/1995 - 7/1995 Stretch Lang Law Firm Phoenix, AZ
Setup and Configured workstations for Ethernet network. Assisted in
migration from Microsoft NT to Novell NetWare 4.1 environment.
Troubleshoot and tested PC’s, printers, and software problems. Assisted
the MIS help desk in providing end user support for: Windows 3.1, MS
Office, Novell Word Perfect Office Suite, Novell GroupWise and Soft
solutions.
Assistant LAN Administrator 3/1994 - 5/1995 Allergan Inc Phoenix, AZ
Novell NetWare support and administration. Managed all phases of a
150+ user Token Ring network. Provided end user support for MSMail
3.2/Scheduler plus, Windows 3.1, Windows 95, Rumba AS-400 Connectivity,
DOS, and all MS Office applications. Maintained company software,
licenses, print queues, network security, directory structures, and
tape backups.
EDUCATION:
Scottsdale/Paradise Valley Community College
• 60 credit hours toward Business Administration 4 year degree
CERTIFICATIONS/TRAINING:
• Windows 2000 OS support 1 day course
• Citrix MetaFrame 1.8 Administration –CTX302.2 – IKON -Certification
A+ Certification
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