Assist with the interior finish out of buildings including, but not limited to paint, carpet, furniture and fixtures. Spec the project, place orders, track deliveries and coordinate installations.
SUSAN M. BALLEW
410 Post Oak Drive, Grand Prairie, TX 75050 - 214-725-7231 - susuballew[at]hotmail.com
SUMMARY
Design sales consultant and project manager with proven track record in business to business
account penetration, account management and consultative sales. Known for attention to
detail, resilience in handling competing priorities and history of successful installations. Excels
as individual contributor and valued team member. Strengths include:
• Establishing Relationships • Negotiating & Persuasion Skills
• Organizational & Operational Planning • Coordination of Installation & Follow-up
Technical skills: AutoCAD, Giza, 20 /20 Technologies, Microsoft Word & Excel; TXMAS, GSA,
& BPA Contracts.
EXPERIENCE
BUSINESS INTERIORS BY STAPLES 2001 - 2009
Formerly known as Corporate Express Business Interiors
Sr. Design Project Manager 2005 – 2009
Sales consultant responsible for fulfillment of project from initial sale to completion. Developed
strong working relationship with client through product and budget negotiations. Presented
value engineered solutions with 2D and 3D space planning and installation drawings.
Established realistic expectations of product performance and finishes by utilizing showrooms,
mock ups, printed material, and color boards. Corresponded regularly to ensure installation
deadlines and property readiness. Ensured customer’s total satisfaction by completion of punch
list items.
• Set up standards programs for multiple clients with national and international locations.
Provided space planning and installation drawings in both 2D and 3D using AutoCAD
and Giza software.
• Received “MOST VALUABLE PLAYER†in 2005. Recognized for assisting in securing a
$10 million dollar bond project from the Dallas Independent School District. Opened
eleven new campuses in 2005, six in 2006, and because of satisfaction with services,
awarded six new campuses in 2007. Projects are ongoing.
• Persuaded city officials to purchase furnishings for new building even though not in plan
or budget. Success and satisfaction with this initial project resulted in selection for two
new projects with other departments. Projects in excess of one half million each.
• Managed emergency hotel restoration project. Completed within four week deadline and
exceeded customer’s requirements. Project success attributed to securing Marriott
Hotel’s national office products account.
• Value engineered two Birdville I.S.D. properties with limited budgets and assisted in
negotiating a BPA (Blanket Purchase Agreement) with HON Industries to secure lowest
pricing available to end user -Tier 9 pricing on $1million per year.
• Successfully completed various school installations for Frisco I.S. D., Arlington I.S.D.
and Prosper I.S.D.; secured company leadership position in school installations.
Ballew, Susan Page 2
Furniture Account Manager 2001 – 2005
Responsible for all facets of selling commercial grade furniture and systems furniture to an
existing customer base and new clients.
• Promoted to Sr. Design Project Manager in 2005.
• Retained major customer by innovative problem solving to orchestrate successful open
house, met tight delivery deadlines.
SOVERIEGN HOMES 2000 - 2001
Design Sales Consultant
Sold both exterior and interior upgrades to new home buyers by leveraging “people skills†and
design knowledge.
• Consistently met quotas by averaging $10,000 to $17,000 per home, in after sale
upgrades.
MCI/WORLDCOM 1996 - 2000
Regional Facilities Manager
Responsible for territory within central United States and California. Secured new real estate
and disposed of existing properties. Managed all aspects of acquisition, relocation and merging
of facilities.
• Managed consolidation of existing locations or build outs for new acquisitions.
• Built out 4th floor of Infomart, Dallas, Texas.
• Managed all property purchases and coordinated staff relocations and facility moves.
CORT FURNITURE 1995 - 1996
Sales Consultant
Outside and showroom sales of rental furniture for both commercial and residential applications.
Largest accounts included Mary Kay Cosmetics and the IRS.
BKM 1992 - 1995
Executive Account Representative
Responsible for outside sales for Steelcase systems furniture. Secured new business while
managing existing accounts.
• Major accounts included Cuna Securities, General Electric Corporation, Mary Kay, and
The Associates.
• Annual sales ranged in excess of $2 million dollars.
EDUCATION
TEXAS WOMAN'S UNIVERSITY Denton, TX 1992
Bachelor of Fine Arts - Magna Cum Laude
Majored in Interior Architecture and Design with a Minor in Business Management
UNIVERSITY OF TEXAS AT ARLINGTON Arlington, TX 2005
Post Graduate Courses in AutoCAD (Intermediate and Advanced)
ALLSTEEL UNIVERSITY Muscatine, IA 2001
MILLER HEIMAN TRAINING Dallas, TX 1995
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