_____________________John P Kubicki_____________________
29 W 132 Springlake Dr.
Naperville, Illinois 60564
(630) 674-3301
jpkubicki[at]sbcglobal.net
http://www.linkedin.com/in/johnpkubicki
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
Career Summary
Experienced field service supervisor managing a team of thirty engineers, with outstanding
technical skills, and strong customer service background. Excellent problem solver with
creative negotiating skills, and a high degree of electro-mechanical knowledge.
Employment History
MAN ROLAND, Westmont, Illinois September 2001 – June 2008
The world’s second largest printing press manufacturer.
Senior Service Coordinator
• Appointed to act as interim Manager of Customer Service for ten months.
• Created regional standard operating procedures that served as a model for other regions. Worked with other regional coordinators to create and implement new processes.
• Assigned problematic region in addition to my regular responsibilities. Turned around region’s performance and customer satisfaction within six months.
• Utilized SAP to increase technician’s utilization and maintain equipment reliability to customer satisfaction.
• Regularly resolved customer disputes and retained customers that were considering working with third party vendors.
• Routinely negotiated labor rates, and acted as a liaison between Customers and Leadership.
Computer Skills
• SAP, Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
Accomplishments
• Received multiple letters of appreciation from Man Roland customers.
• Recipient of several letters of appreciation from coworkers.
• Participated on a project team to implement standard operating procedures for customer service call center.
• Devised and Implemented Field Service Technician call in protocol.
LEICA MICROSYSTEMS, Bannockburn, Illinois January 1998 – September 2001
Industry leader in medical and pharmaceutical research instruments.
Senior Engineer/Technical Support
• Personally selected to receive six week exclusive factory training in Augsburg, Germany.
• Recommended design change in key product that resulted in lower warranty claims.
• Trained technicians, contract engineers, and end users on the repair, operation and maintenance of equipment.
• Act as liaison for technical/parts/warranty issues.
Service Engineer
• Responsible for in house servicing of Leica instruments.
• Provide technical/parts support to internal and external customers. Accountable for maintaining accurate national parts inventory.
Accomplishments
• Received letters of appreciation and positive feedback from Leica internal and external customers.
• 1999 Presidents Club award recipient.
BOWE Bell & Howell, Wheeling, Illinois April 1996 – January 1998
World leader in production mail and document processing equipment.
Field Service Technician
• Initiated on site preventative maintenance procedures thus increasing shift start up reliability by 50%.
• Implemented operator training and calibration classes to improve overall efficiency.
• Responsible for emergency on site service and technical support on a 24 hour basis.
• Electrical: Troubleshoot and repair faulty wiring; switches; sensors; photocells; solenoids; motors; clutches; circuit boards.
• Mechanical: Troubleshoot and repair fold rollers; transport shafts; compressors; solenoid valves.
Accomplishments
• Recommended on-site inventory control procedure to maximize machine uptime while reducing on site inventory.
XEROX CORPORATION, Schaumburg, Illinois June 1988 – April 1996
Leader in document management solutions.
Field Service Technician
• Elected as Work Group Coordinator to facilitate field service meetings, provide technical updates and focus on team goals.
• Volunteered for Quality Improvement Team focusing on corporate/district issues and improve customer satisfaction.
Pre-Install Technician
Assembled, adjusted, and stress tested equipment prior to customer delivery.
ADDITIONAL TRAINING
Work Group Development Business Writing for Professionals
Effective Business Communication Customer Service Conference
Inventory Management Customer Care Training
Advanced Xerographic Diagnostics Bowe 151 H.S.
Circuit Diagnostics/Mechanics Bowe 151 Turbo
Leica RM 20 & 21 Series micro tomes Leica Robotic Cover-slippers & Stainer's
Leica Tissue Processors Leica Paraffin Embedding Centers
Skillpath Business Writing Seminar Skillpath Customer Service Seminar
Small appliance Refrigeration Certified (NARDA Certification)
Volunteer Activities
• Habitat for Humanity for the past several years working in the Aurora/Montgomery area.
• Initiated annual Illinois Supports the Troops food and care package drive in Shell Lake Subdivision, Naperville, Illinois.
John P Kubicki
_____________________John P Kubicki_____________________
29 W 132 Springlake Dr.
Naperville, Illinois 60564
(630) 674-3301
jpkubicki[at]sbcglobal.net
http://www.linkedin.com/in/johnpkubicki
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
Career Summary
Experienced field service supervisor managing a team of thirty engineers, with outstanding
technical skills, and strong customer service background. Excellent problem solver with
creative negotiating skills, and a high degree of electro-mechanical knowledge.
Employment History
MAN ROLAND, Westmont, Illinois September 2001 – June 2008
The world’s second largest printing press manufacturer.
Senior Service Coordinator
• Appointed to act as interim Manager of Customer Service for ten months.
• Created regional standard operating procedures that served as a model for other regions. Worked with other regional coordinators to create and implement new processes.
• Assigned problematic region in addition to my regular responsibilities. Turned around region’s performance and customer satisfaction within six months.
• Utilized SAP to increase technician’s utilization and maintain equipment reliability to customer satisfaction.
• Regularly resolved customer disputes and retained customers that were considering working with third party vendors.
• Routinely negotiated labor rates, and acted as a liaison between Customers and Leadership.
Computer Skills
• SAP, Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
Accomplishments
• Received multiple letters of appreciation from Man Roland customers.
• Recipient of several letters of appreciation from coworkers.
• Participated on a project team to implement standard operating procedures for customer service call center.
• Devised and Implemented Field Service Technician call in protocol.
LEICA MICROSYSTEMS, Bannockburn, Illinois January 1998 – September 2001
Industry leader in medical and pharmaceutical research instruments.
Senior Engineer/Technical Support
• Personally selected to receive six week exclusive factory training in Augsburg, Germany.
• Recommended design change in key product that resulted in lower warranty claims.
• Trained technicians, contract engineers, and end users on the repair, operation and maintenance of equipment.
• Act as liaison for technical/parts/warranty issues.
Service Engineer
• Responsible for in house servicing of Leica instruments.
• Provide technical/parts support to internal and external customers. Accountable for maintaining accurate national parts inventory.
Accomplishments
• Received letters of appreciation and positive feedback from Leica internal and external customers.
• 1999 Presidents Club award recipient.
BOWE Bell & Howell, Wheeling, Illinois April 1996 – January 1998
World leader in production mail and document processing equipment.
Field Service Technician
• Initiated on site preventative maintenance procedures thus increasing shift start up reliability by 50%.
• Implemented operator training and calibration classes to improve overall efficiency.
• Responsible for emergency on site service and technical support on a 24 hour basis.
• Electrical: Troubleshoot and repair faulty wiring; switches; sensors; photocells; solenoids; motors; clutches; circuit boards.
• Mechanical: Troubleshoot and repair fold rollers; transport shafts; compressors; solenoid valves.
Accomplishments
• Recommended on-site inventory control procedure to maximize machine uptime while reducing on site inventory.
XEROX CORPORATION, Schaumburg, Illinois June 1988 – April 1996
Leader in document management solutions.
Field Service Technician
• Elected as Work Group Coordinator to facilitate field service meetings, provide technical updates and focus on team goals.
• Volunteered for Quality Improvement Team focusing on corporate/district issues and improve customer satisfaction.
Pre-Install Technician
Assembled, adjusted, and stress tested equipment prior to customer delivery.
ADDITIONAL TRAINING
Work Group Development Business Writing for Professionals
Effective Business Communication Customer Service Conference
Inventory Management Customer Care Training
Advanced Xerographic Diagnostics Bowe 151 H.S.
Circuit Diagnostics/Mechanics Bowe 151 Turbo
Leica RM 20 & 21 Series micro tomes Leica Robotic Cover-slippers & Stainer's
Leica Tissue Processors Leica Paraffin Embedding Centers
Skillpath Business Writing Seminar Skillpath Customer Service Seminar
Small appliance Refrigeration Certified (NARDA Certification)
Volunteer Activities
• Habitat for Humanity for the past several years working in the Aurora/Montgomery area.
• Initiated annual Illinois Supports the Troops food and care package drive in Shell Lake Subdivision, Naperville, Illinois.
John P Kubicki
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