Looking for any work available to be able to put my industry experience to work and make a living.
THOMAS E. WALLACE
MANAGEMENT / OPERATIONS
~ Dedicated and results-driven Management Professional eager to contribute extensive organizational, interpersonal and leadership talents toward supporting a dynamic organization in achieving goals and objectives. ~
QUALIFICATIONS PROFILE
Spearhead daily operations inclusive of P&L, budget administration, goal setting, sales, and customer relationship management.
• As Senior Project/Property Manager and Advisor on all initiatives, expeditiously steer full-scope project lifecycle from planning to completion.
• Leverage exceptional leadership proficiency to develop, motivate, supervise and direct office staff personnel
• Steadily grow revenues by fostering, nurturing and maintaining excellent relationships with local business partners, trade/professional associations, and civic organizations.
Increased profits through supplier pricing negotiations, tight control of inventories and strategies to reduce waste and Considerable management experience; train, direct and invigorate team members to perform efficiently, safely, and professionally. Enforce and ensure strict attention to workplace safety rules and regulations. Expert at assessing business operations to determine optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. Dynamic talents in client services, satisfaction, as well as nurturing influential community relationships. Proactively define goals, maneuver challenges, propose modifications, track and control resources, and cultivated targeted revenue growth strategies. Highly versatile able to quickly adapt to new roles, responsibilities, software, industries and environments.
Selected Achievements:
• Grew revenues from maintenance services by 8%
• Aggressively minimized contract cancellations to less than 3% of annual billing.
• Accelerated subordinate sales quoting activity by 27% within two months.
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PROFESSIONAL EXPERIENCE
Operator/Owner
The Maintenance Doctor, Charlotte, NC July 2009 – December 2009
• Building of new commercial maintenance business
• Manage and oversee all aspects of growing a new business.
• Oversee all preventative, build outs, grounds and building facilities
• Oversee all sub contractors
• Plan and assign work to employees and sub contractors
• Oversee safe work habits and set guidelines in accordance of OSHA safety rules
• Instruct personal on safe work practice
Operator/Project Management/Project Estimator
A Perfect Touch Contracting, Williamsburg, VA 1990 to 2009
• Managed revenue of business while minimizing fixed and variable expenses to maximize company’s profit margin
• Estimate all Unit Pricing per job
• Effective Cost Management per project
• Developed relationship with Realty companies as well as individuals
• Manage and oversee all sales contracts, bids, project maintenance
• Managed all job site and property activities
• Consistently met all quarterly sales goals while often exceeding targets for specific product lines.
• Responsible for hiring and overseeing all employees
• Responsible for all licensing and permits required to complete work.
• Responsible for all work being perform that it meets or exceeds local and national building code requirements.
• Prioritize and assign work or tasks to Superintendents or lead carpenter to ensure job sites are started and completed according to schedule.
• Communicate with Operations Manager or Project Director to deploy staff, equipment, resources and priorities to exceed client’s expectations.
• Implemented operations and procedures to successfully manage a growing business
• Maximized customer satisfaction and maintained a high level of good will
• Maximized manpower utilization during both peak and slow periods, controlling cost savings with improved service levels
• Managed and oversee all aspects of contracted commercial build out from start to finish, while ensuring client schedules are being met with minimal change order request.
• Responsible for identify concerns or deficiencies and in conjunction with Superintendent or Project Director, client, subcontractor or other affected party, develop corrective action plan to immediately address the concern.
• Maintained a safe work site to reduce or eliminate on the job accidents and injuries.
Personal Property Management
Williamsburg, VA 1990-2009
• Proficiently drove overall operations of Management Company with an emphasis on cultivating strong customer relationships and boosting sales performance.
• Strategically formulated marketing plans to increase market share within defined territory.
• Exhibited solid management acumen in driving sales operations, performing financial administration, coordinating advertising activities, and facilitating quality control.
• Directly supervised four Property Management Advisors and monitored performance of 40 crew members.
• Proactively developed and coached staff through regular training and performance reviews.
• Managed residential/commercial properties
• Communicate with residents regarding work orders, maintenance, account delinquencies, lease violations and complaints
EDUCATION
Bachelor of Science Degree, Recreational Facility Management/Physics
University of Florida
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