Roger L. Trantham
90 Tucker Drive
Contoocook, NH 03229
Phone: 603-746-4126 ≈ Email:roger.trantham[at]comcast.net
Customer Service Specialist / Computer Opreations
Proven Technical Expertise/Customer Support with a ‘team style’ approach in a career spanning 7+ years
Summary of Qualifications:
 A+ Certified
 Compaq Certified Technician
 Strong troubleshooting skills to minimize downtime
 Detail oriented, multi-tasking with strong organizational skills
 Team based leadership skills
 Outstanding dedication to customer service
 Excellent interpersonal and technical communications
Professional Experience:
Computer Operator, McLane NE/Concord Division, Contoocook, NH 2001-
Responsible for user support to 300+ teammates. Monitoring and controlling batch processing for RJE. Also managed billing for the divisions 6000+ customer base. This included uploading and processing several different types of orders on a daily basis. Provided PC desktop support - hardware and software for a MS Windows 2000, CITRIX environment. Printer support to include installation, setup and print troubleshooting. Complete support calls and ensure user satisfaction. Interfaced with our New York customer service to provide support. Also, worked with our Corporate Helpdesk MISD team to complete on-site tasks. Setup user workstations and troubleshoot communication issues. Handled all purchasing and usage tracking for 1+ mil budget in expenses. I was also the interim ISM whenever the ISM was out of the office, sometimes weeks at a time.
Technical Support Specialist, Compaq, Contoocook, NH 1999-2001
In charge of disassembling, cleaning and repairing PC’s, laptops, servers and printers as they were returned to Compaq. Reassemble, QC, prepare for resale off lease PC’s, laptops, servers and printers.
Inventory Control, Crathern Engineering, Contoocook, NH 1997-1999
Maintain proper inventory and distribute parts and assemblies to manufacturing floor. Work with buyers and machine shop to insure on hand quantity for production levels. Setup and maintain perpetual inventory with computer. Help with shipping/receiving duties to insure world-wide delivery of equipment and parts.
Computer Skills –
Platforms: IBM MVS, OS/390, PeopleSoft, EDI, Windows 2000, Windows NT, Novell Netware 4.1, UNIX, CISCO routers
Tools: MS Office Suite, Excel, Word, Access, Outlook, IE, various Company specific software tools including Web apps.
EDUCATION
Francis Marion College, Florence, SC
Business Management / Marketing
Completed 2 years
References will be provided upon request.
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