Looking for a career position where I can use my knowledge and skills in the utility construction and construction management fields to learn and grow while being a positive addition to a team type of company.
FRANK B. FROST
2459 E. Claire Drive, Phoenix, AZ 85032
Cell: 602.763.8146 bfrost21 cox.net
West Virginia #: 304 636 3418
OPERATIONS MANAGER
Underground Dry Utility Construction
Installation of underground electric, phone, cable and natural gas.
Develop creative, turnkey solutions to clients’ / builders’ needs to consistently maximize productivity and meet schedule deadlines, leading to increased business / revenue gains / profitability growth.
Offer strong and practical leadership and direction characterized by critical thinking, effective communication and decisive action to achieve project goals and objectives. Recognized as an effective change agent noted for shrewd negotiations and optimum customer service, demonstrating knowledge / expertise in:
Strategic Planning and Forecasting ... Budget Administration and Cost Containment ... Safety ...
Project Plans and Protocols ... Compliance ... Schedules ... Reporting ... Quality Standards ...
Team Building and Training ... Best Practices ... Procurement and Vendor Relations ...
Logistics ... Tracking and Analysis ... Risk Mitigation ... Customer Service ...
Resource Management ... Continuous Process Improvements ...
EXPERIENCE
VW DIG, LLC, Phoenix, Arizona 6/95 - Present
Operations Manager
Provide leadership, vision and direction in partnership with owner to grow business from 1 truck / 1 backhoe to 4 subsidiaries with 100 trucks / 70 pieces of heavy equipment and workforce of 250, working 900 active subdivisions. Involved in planning, forecasting, budget development and scheduling, working collaboratively with management team.
• Open windows of opportunities so utilities can activate services sooner: Designed and implemented a job site power program (first in the area), building prototype of job site panels to reduce costs.
~ Increased efficiency 73% (tracked over 8 years) with exponential profitability gains.
• Serve as liaison with clients / builders, cultivating long-term relationships and building the company’s reputation for quality and service excellence.
~ Introduced an effective QA / QC program, structured with checks and balances to minimize turndowns, go backs, damages and other customer service issues.
~ Negotiate preliminary and final costs on extra work and change orders; identify / resolve potential problems and schedule delays to keep projects on track and within budget.
• Control material usage and inventory; approve all material requests and negotiate with vendors, reducing material costs as much as 17% on each project.
• Manage, train and coach crews to optimum levels of performance, encouraging professional development and planning assignments with drive-time consideration to achieve 85% retention.
~ Provide crews with the tools needed to be productive and efficient, producing quality work.
~ Communicate expectations and consequences, while promoting teamwork.
• Improved / strengthened relationships with 6 different utility companies, establishing trust and respect to become a preferred vendor and open door to additional opportunities / accelerated sales.
~ Produce up to 3,300 services / units per month – 55% over 2000 numbers – while increasing the workforce only 25-30%.
• Spearhead safety / OSHA compliance, championing a zero-incident safety culture to reduce utility hits and damage more than 25% since 2000 while doubling productivity.
~ Initiated annual training (i.e., trench safety, OSHA competent person) for all supervisors and staff.
~ Track incidents / damage, identify trends and require recitative training to enhance accountability.
Promoted from Field Supervisor / Foreman.
• Dust Control Training / SWPPP Training - Maricopa County
• Motor Carrier Certification - Department of Transportation
• OSHA Competent Person (trench safety, forklift, material safety data sheet accident logs)
• Drafting / CAD (architectural, mechanical, structural, pictorial drawings, jogs and fixtures) Excel College, Clarksburg, West Virginia
• West Virginia Journeymen’s Electrical License - North Marion Vo-Tech Training Center, Fairmont, West Virginia
CERTIFICATIONS
• Certified pipefitter and fuser (up to 6 inches) through Columbia National Gas, Commonwealth National Gas and Piedmont Natural Gas
• Construction Site Competent Person - OSHA
• Arizona A-17 (600 volts or higher) Electrical License and West Virginia Journeyman Electrical License (9 years)
• Qualifying Party, Electrical and Transmission Lines, VW Dig - Arizona Registrar of Contractors
Excellence is never an accident.
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