Sandra Storm



Highlights:
* Works well in high pressure environment, capable of multiple projects.
* Well organized, efficient, self motivated and assertive.
* Quickly learn and apply procedures and methods.
* Major strengths in planning, problem solving and communication.
* Demonstrated record of high performance standards.
* Demonstrated ability to consistently meet deadlines.


Experience:
* Lead Dispatcher
* Wrote, designed and produced Dispatch and Safety Manuals.
* Explained company policies and enforced safety regulations.
* Analyzed and assisted workers in resolving problems.
* Supervised and coordinated activities of dispatchers.
* Worked charitable organizations in Tucson.
* Studies production schedules and estimated requirements for completion of job assignments.
* Trained and managed and achieved significant improvements in productivity.
* Trained new dispatchers.
* Suggested improvements and changes in working conditions and equipment use to increase efficiency.
* Successfully managed a team of 15 dispatchers.
* Recommended and initiated personnel actions, such as promotions, transfers, discharges and disciplinary measures.
* Attended workshop and classes to constantly improve my quality and dedication.
* Helped prepare and plan focus groups for the East Bay California markets for the field technicians and dispatchers.
* Supervised and managed team meetings and follow up with employees for evaluations.








Page 2
Customer Service:
* Took orders for cable installations and repairs.
* Prepared special order worksheets.
* Kept records of services in progress.
* Kept records of customer related issues, followed up with customers as well as the technicians and Supervisors to insure quality and dedication.
* Answered customers’ phone and mail inquiries.
* Resolved customer complaints and requests for refunds, exchanges and adjustments.


Dispatcher:
* Dispatched customer service work orders to install and repair cable. * Reviewed work orders and complaints from customers.
* Wrote designed and produced a Maintenance Manuel for system outages.


Employment:
Comcast Cable
Dispatcher
Tucson AZ
01/04 - 03/10

Lead Dispatcher
05/01 – 01/04

Dispatcher
06/94 - 05/01

Customer Service Representative
03/90 - 05/94

Education:
Skyline College
General Studies
Pacifica Ca