To obtain a challenging and rewarding position where I can best apply my excellent leadership, negotiation, organizational and communication skills.
MICHELLE S. WOODS
OBJECTIVE: To obtain a challenging and rewarding position where I can best apply my excellent leadership, negotiation, organizational and communication skills.
RELEVANT EXPERIENCE:
Store Design and Construction
• Managed the construction of new stores, remodels and retrofits of existing stores from design stage through grand opening. 13 franchise buybacks, 40 new stores and remodels, 5 temporary stores.
• Provided lead role in evaluating and cost estimating potential new and remodeled store projects
• Designed development of store plans partnering with Store Merchandising and Operations
• Managed the production of construction document with consulting architects
• Established project schedule, outlined and refined project scope and strategized project execution.
• Ensured timely completion of projects, partnering with Real Estate and Operations to ensure seamless rollout and transition of all projects
• Oversaw project budgeting and cost control
• Negotiated and brought on a new national flooring and lighting vendor.
• Worked with landlord, architects, contractors and vendors to ensure timely receipt of all required project permits, approvals, work orders and inspections
• Prepared and maintain proper records and drawings for all projects
• Managed the construction administration and turnover of all construction and equipment of new stores, remodels and expansions
• Ensured successful implementation of the design and construction strategy
• Oversaw sourcing and securing of resources and vendors required to achieve corporate store program objectives
• Served as a back up to the Repairs and Maintenance Department as needed.
Operations
• Solicitation, negotiation and procurement of store services for US territories
• Managed operations budget and capital expenditures
• Monitored supply levels of inventory in Distribution Center
• Negotiated national service contracts for window, awning and carpet cleaning.
• Negotiated national consumer packaging program
• Maintained supply ordering for stores.
• Ensured all aspects of the new store opening process are seamless and delivered on time and that budget goals are met in the process.
• Negotiated storage contracts for stores.
Communications and Field Initiatives
• Supported and managed field workload.
• Served as an editor, while partnering with cross-functional teams to ensure the materials each department is producing is written and delivered in a simple to understand verbiage.
• Developed policy and procedure, training programs and point of sale manuals and initiatives. Updated manuals and documents accordingly yearly.
• Managed communication from corporate office to field
• Ensured store resources and training tools are current and exact, allowing team members to spend more time servicing the customer.
• Developed tools and resources to enhance field selling behaviors, productivity and retention. Manage development of tools and resources, including production of tools and timeline from beginning to end.
• Developed re-branding training materials for corporate and field team members including skill cards, workmats, and various contests.
Management, Supervision & Training
• Developed & promoted Assistant, Associate and Head of Store Managers for the district and region. Trained & developed sales associates at district wide level (ten stores)
• Formulated business strategies by educating, organizing & motivating employees
• Promoted operational excellence; drive results to achieve sales goals; ensured customer satisfaction, maximum productivity, profitability, & compliance with company procedures
• Lead and think globally by soliciting ideas & best practices
• Ensured scheduling compliance by training and managing StaffWorks systems in the region
EMPLOYMENT HISTORY:
March 2006- PAPYRUS
Present Project Manager – Store Design & Construction Chicago, IL
2005-2006 Manager of Store Communications and Field Initiatives
Store Operations Coordinator (173 Corporate Stores) Fairfield, CA
Gap Inc.
2004-2005 Operations Manager (11M Store Volume) Orland Park, IL
2003-2004 Head of Store (4M Store Volume) Wheaton, IL
2002-2003 Head of Store (2.5M Store Volume) Aurora, IL
2001-2002 Associate Manager (7M Store Volume) Oak Brook, IL
1998-2001 Assistant Manager Lombard, IL
1994-1997 Sales Associate Lombard, IL
1997 United Airlines Elk Grove Village, IL
Administrative Assistant to the Director of Corporate Travel
1994 Credit Union Clerk
EDUCATION: Bachelor of Arts – Marketing & Merchandising Management
University of Illinois - Champaign, IL - 1996 - 1998
Parkland College - Champaign, IL - 1998
International Academy of Merchandising & Design- Chicago, IL -1998-2000
OFFICE SKILLS: Typing 70 w.p.m.;
Proficient in the following: Word for Windows, Excel, PowerPoint, Project Talk
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