Profile
Hands-on, results driven Director of Construction with over nine years of experience in residential construction. Diverse experience across small to large scale multi-million dollar homebuilding operations including construction and customer service. Proven leader with ability to confront challenges and achieve results.
Areas of Expertise:
Process Analysis & Improvement Skilled Negotiator Full Cycle Project Management
Budget Analysis & Cost Reduction Quality Control Customer Focus & Overall Satisfaction
Team Building & Leadership Technical Expertise Motivation & Public Speaking
Work Experience
Hayden Homes - Redmond, Oregon 2007-2009
Director of Construction and Customer Service
•Managed all construction and customer service aspects of residential construction for 300 homes across a diverse geography, including 11 projects in Oregon, as well as customer service for 12 communities in Washington
•Utilized significant experience with large publicly-traded homebuilder to enhance business processes across construction and customer service activities, including developing and implementing:
o A new budgeting process, resulting in a 15% reduction in direct costs ($4.2 Million), increased net pre-tax profits
o A Quality Assurance program to eliminate defects, resulting in a 50% reduction in warranty spend measured as a percentage of total YTD sales revenue
o A Global Partnerships Platform with trades and suppliers, consolidating relationships to stretch payables and increase margins resulting higher return on net assets
o Lowered variances to 0.25% down from 0.50% in 2007, increasing net pre-tax profits
o Shortened product cycle time by 35 days from house release to close, increasing efficiency and net pre-tax profits by $1.5 Million annually
o A Construction Mentoring Program to develop younger talent at Hayden Homes
•Generated 10% to 15% annual per unit cost savings, increasing net pre-tax profit
•Reduced aging on all customer service applications from 25 days- to- complete to 5 days- to- complete
•Lowered warranty accrual from $800 per closed home to $500 per closed home
•Developed and implemented tracking process to seek feedback from recent customer service claims
•Balanced Just In Time Land acquisition, sales pace, and production cycle with annual budget
•Coordinated process to align the construction and customer service departments with the strategic plan of the organization
•Worked with Sales Director to develop sweat equity programs for future customers
•Increased revenue per employee from $1.2M to $1.6M from 2007 to 2008 based on total SQFT built annually
o Motivated and managed employees through forward communication, relaying critical information to all project locations, being a voice of the field as well as link to the corporate office
o Improved carry rates for PM’s, opened lines of communication, and improved conformance to company culture, resulting in increased return on net asset
•Coached, motivated and mentored team of 17 individuals
•Resolved and settled all claims against Hayden Homes for prior construction related defects without litigation
Pulte Homes and Del Webb - Denver, Colorado 2000-2007
Senior Project Manager
•Promoted through five levels of management over seven years at Pulte: Assistant Superintendent, Superintendent, Production Manager, Project Manager, and Senior Project Manager Anthem Colorado
•Oversaw complete project from start-up through finished construction
•Managed budgets, created construction schedules, and developed staffing plans for 50 closings per month
•Reviewed and implemented land readiness evaluations and soil evaluations
•Built homes complete, on time, on budget, and of high quality
•Set strategic site goals in order to maintain accuracy of budgets, increase overall customer satisfaction, and ensure quality of product
•Named:
o Colorado Captain of Leadership Development Council for Pulte Homes (2007)
o Colorado President of Pulte Homes Culture Enhancement Committee (2003-2007)
o Member of Pulte Homes Top Gun Council (2005); group comprised of the top 1% of future leaders within the company dedicated to mentoring, coaching, and leadership development
o Head of Pulte Top Gun Council (2006)
oLead and managed recruiting team for the University of Denver (2001-2007)
o JD Powers award for Denver Division of Pulte homes (2002 & 2006)
Education
University of Denver – Denver, Colorado 1996-2000
•Bachelor of Science in Business Administration
oMajored in Construction Management
•Member of the University of Denver Division I Golf Team
•Member of the Lambda Chi Alpha Fraternity
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