Michael S. Gorgas
S86 W19002 Woods Road
Muskego, WI 53150
Cell: 414-339-0361
________________________________________
SUMMARY OF QUALIFICATIONS
• A high-energy, self-motivated, self-starter with the ability to develop and establish an efficient, highly productive work force.
• Expertise in staffing, training, motivation and evaluation of personnel to assure adherence to quality service, product specifications, and customer satisfaction.
• Active participation in development of High Performance Team Programs and Employee Certification Programs.
• Sound knowledge of budgets, cost-control systems and standardized procedures designed for stable operations and bottom-line profits.
EXPERIENCE
OPERATIONS MANAGER
United Rentals De Pere, WI
July 2008 - November 2008
• Established new rental/merchandise sales accounts through servicing walk-in customers and cold calling to promote company equipment and supplies
• Track equipment and merchandise sales to help generate sales-related revenue
• Monitor branch inventory levels and ordering needed supplies
• Schedule and perform timely repairs for rental and customer equipment
• Create work schedules and maintain proper accounting of service technician productivity
• Employee training and development
• Ensure a safe working environment is enforced and polices are administrated
WAREHOUSE & INVENTORY MANAGER
Blau Plumbing and Heating Milwaukee, WI
January 2008 - July 2008
• Responsible for warehouse operations, $750,000 inventory, purchasing, price negotiation, installation material management as well as service tech efficiency.
• Oversee five warehouse employees, developed systems and procedures to maximize the efficiency of service personnel to increase profits.
• Cost out service and install work orders in order to monitor profit to pay commissions.
• Vehicle Fleet Management, stock parts, safety check vehicles, maintenance and fueling schedule.
• In charge of safety operations for office and warehouse including training of personnel.
REGIONAL MANAGER
Rupp Industries/Temp Air Burnsville, MN
February 2001 - November 2007
• Responsible for management of 5 regional service departments. Oversee performance of approximately 45 employees including supervisors and service technicians. Report to Vice President of the Eastern Region.
• Work with budgets, goal setting, cost control, monitors service, parts and warranty programs.
• Sound knowledge of products, service, product specifications and procedures for quality customer service and product preparation.
• Conduct coaching, counseling, and motivational sessions, and work with supervisors on budget responsibility and projections.
• Liaisons between manufacturing, reconditioning and service departments to ensure best practices are met.
• Member of Corporate Safety Committee
• Worked with sales force to secure rental sale on job sites.
• Negotiated outside service contracts for equipment installation and repair.
SERVICE AND INSTALLATION TECHNICIAN
Murphy’s Consolidated Heating and Air Conditioning Corp New Berlin, WI
March 1988 - February 2001
• Sound knowledge and experience in all light commercial and residential, installations, service and repairs of HVAC/R equipment.
• Project Leader for a 700 unit Apartment Complex, Wisconsin Electric Power Plant and several other projects.
• Knowledgeable in Mechanical Pneumatic and Electrical Control Systems.
• Sold P.M. Maintenance Plans to commercial accounts.
• State and Federal CFC Universal Certified
• Member of Local 601
SERVICE TECHNICIAN
Sears Wauwatosa, WI
October 1987 - March 1988
• Serviced Furnaces, Air Conditioners, Refrigeration and major appliances.
• Sold Service Agreements while in customer’s homes.
SERVICE MANAGER
Grease Monkey West Allis, WI
June 1987 - October 1988
• Hired, scheduled, supervised employees in Retail Outlet
• Trained and motivated employees to ensure quality customer service
• Experience in purchasing and Inventory control
WAREHOUSE MANAGER/RETAIL STORE
T.A.P.S Milwaukee, WI
February 1982 - January 1987
• Hired, scheduled, supervised employees in Retail Sales
• Trained and motivated employees to ensure quality customer service
• Experience in purchasing and Inventory control
• Experience in shipping and receiving
PRODUCT CONTROLLER
PRODUCTION AND INVENTORY CONTROL DEPARTMENT
Rexnord/Nordberg Machinery Group Milwaukee, WI
March 1975 - June 1982
• Product Controller and Production Expeditor
• Timekeeper
• Shop Paper Error Expeditor
• CRT Operator
• Fill In Production Foreman
• Experience with M.R.P. Computer Systems
• Knowledge of Blueprints and Electrical Schematics
EDUCATION
American Management Association Courses 2001 – 2007
Padgett -Thompson 2001 - 2007
Leadership, Counseling, Mentoring, Team Building Courses
Train the Trainer Fork Lift Certification 2001 - 2007 National Safety Council Defensive Driving Instructor 2001 - 2007 R.S.E.S Local Union Continued Education Classes 1987 – 2001
Milwaukee Area Technical College H.V.A.C/R Certificate 1987 Drafting, Electronics and Hydraulics Courses
PROFESSIONAL QUALITIES
• 7 Years Strong Leadership, Mentoring, Counseling, Coaching and Training Skills
• 20 Years Strong Light Commercial, Industrial, Residential H.V.A.C/R Experience
• Professional Demeanor, Strong Customer Service and Quality Control Skills
• Proven Mechanical Aptitude, Ability to Troubleshoot and Problem Solve Quickly
• Excellent Oral and Written Communications Skills.
• Computer Literate
REFERENCES:
Charlotte Matteson
Operations Manager
RF Technologies
262-617-1021
Years Known: 3
Jon Simonson
General Manager
Service Experts
952-807-3624
Years Known: 5
Steve Vanek
Human Resource Manager
Sears Home Products
952-217-3066
Years Known: 5
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