To obtain full time employment with a company that is innovative, progressive and will allow me to grow to my full potential while utilizing my skills.
Statesman USA, Customer Care Manager Scottsdale, Arizona 2007-2008
• Manage Warranty Department.
• Hire, train, mentor and supervise customer care representatives.
• Attend weekly Management meetings. Give weekly status reports.
• Held meetings with venders, contractors, and government agencies to ensure quality and efficiency.
• Keep all computer data bases and paperwork updated.
• Coordinate with Superintendents and field contractors for accurate productivity and quality control of condos.
• Communicate with condo owners and conduct orientations walks of final product with owners.
• Establish punch list process, procedures and oversee that all punch list work is complete a week prior to orientation walks.
• Walk, establish and oversee punch list work of all buildings inside and outside for the release of each building to the Property Management Company.
• Ensure continuous customer care relations and handle any problems that may arise within the Warranty Department, with the sub contractors and condo owners.
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DR Horton-Dietz Crane, Superintendent
Phoenix, Arizona 2006-2007
• Manage and oversee all phase of construction and control assigned projects including field operations, site safety, productivity and quality control.
• Schedule & coordinate sub contractors and suppliers.
• Communicate with owners and actively support continuous customer care.
• Work with city inspectors and third party inspectors throughout the home building process. Call in all inspections.
• Communicate with owners and actively support continuous customer Care.
• Mentor, Coach and train field personnel and assistant superintendents assigned to the project team.
• Understand contracts between owners and developers, review of plans and specifications for constructability and construction schedules, preparation and management of detailed project schedule. Consult blueprints throughout building process.
• Establish and create punch list, close-out procedures and finalizing all orientation punch list work.
• Communicate with owners concerning orientations walks of final product.
• Carry 36 houses from ground up through orientation walk.
Elite Communities, Assistant Superintendent
Scottsdale, Arizona 2005-2006
• Assist superintendent with all phases of construction and control assigned projects including field operations, site safety and productivity and quality control.
• Communicate and oversee all sub contractors and suppliers.
• Scheduling trades through various stages of the home build process including customer orientation and walks of final product.
• Inspect lots for soil, pre-slab, strap and sheer, frame, pre-power and city finals.
• Communicate with owners, developers and support continuous client care.
• Assist superintendent with all phases of construction and control assigned projects including field operations, site safety, productivity and quality control.
• Communicate and oversee all sub contractors and suppliers.
• Scheduling trades through various stages of the home build process including customer orientation walks of final product.
• Complete all punch list from orientation walks and any warranty service needed the first 30 days after homeowner move in.
• Inspect lots for soil, pre-slab, strap and sheer, frame, pre-power and city finals.
• Communicate with owners, developers and continuous support of client care.
Customer Service for a year prior to being an Assistant Superintendent
2001-2002 Global Construction, Finish Superintendent Apartments
1999-2001 Standard Pacific Homes, Assistant Superintendent
1998-1999 Monterey Homes, Construction Administrator
Department of Defense, Administrator/Security (Top Secret Clearance)
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