Profile
Dependable, productive, professional experienced in all aspects of small business operations.
Excels in competitive environment, as well as supervising and motivating staff to increase productivity and profitability.
Self -driven individual who is willing to accept unlimited responsibility and seeks boundless success.
Started small business from scratch and turned profit quickly and consistently.
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Highlights of Skills and Experience
Customer Service and Communications
Developed and directed communications for residential remodeling company with over 700 individual clients
Refined prospecting practices that consistently produced 80% sales to prospect ratio
Implemented project review policies and problem solving plans that virtually eliminated job site issues
Advanced customer service goals and communication methods to drive referral sales and customer satisfaction
Emphasized the correlation between excellent quality product and great customer service
Sales & Profitability
Expanded sales revenue by aggressively seeking partnerships with material suppliers and cultivating relationships with Designers
Totaled $1.2 million in sales from 2003 through the end of the year 2008
Increased sales revenues 900% from 2003 ($40,000) to 2005 ($360,000)
Implemented budget and Job Cost strategies to expand profit margins beyond industry standards
Sales strategy blended unmatched knowledge of product and process as well as the projection of honesty and humility
Business Experience
Operations Manager and CEO for residential remodeling company 2003 through 2009
Serve as Responsible Managing Employee for Newby & Company, Inc. License # 822183 www.cslb.ca.gov
Responsible for in-house Payroll including all Federal and State fillings IE. Tax Payments, 941, 940, ECT and all EDD filings
Maintained Workers Compensation policy and safety program yielding a perfect safety record for the past 5 years
Kept all books using Quick Books and served as corporate compliance officer for the company
Supervisory Experience
Managed employees and sub-contractors daily including, job site supervision and all project scheduling
Presided over the start and completion of over 700 individual projects ranging from $350 to $38,000
Trained all employees in professionalism, customer service and safety practices
Several former employees have gone on to great success running their own companies across the country
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History
Newby & Company, Inc. (2003 - Present) Owner. Residential Remodeling Company contact. Ryan Newby
Emercon Construction (2001 - 2003) Superintendent. Restoration Contractor San Diego contact. Frank Brady
References available upon request.
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