As a twenty-five year industry veteran with strong management,budgetary,community relations and problem-solving ability seeking an application of these skills to benefit a construction company. I offer a strong work ethic,good team player,company loyalty and a willingness to assist wherever is necessary to achieve success.
SUMMARY OF QUALIFICATIONS
Demonstrated ability to deliver a quality product
Hands on experience in dealing with subcontractors and inspectors
Personal experience in all phases of quality construction
Successful communications abilities
PROFESSIONAL EXPERIENCE
Lennar Corporation 2005-2007 SENIOR CUSTOMER CARE REPRESENTATIVE
 Annually responsible for 10 million in residential construction completion management
 Responsible for departmental schedule and budget
 Negotiation and coordination with sub-contractors for 20-30 tickets in three communities
 Management of timely warranty delivery
 Direct homeowner relations in performance of 30-90- and 360 day TLCs
 Devised new processes for walk-throughs resulting in 90%+ JD Powers CSS
Jenamar Builders 2004-2005
CUSTOMER CARE MANAGER
 Managed a department of five employees
 Responsible for strict home completion budgets
 Responsible for quality-controlled home delivery to customer expectations within established cost per home
 Redesigned procedures for frame-walks to ensure QC
 Maintained customer relations through year-end walk-throughs
HOMES BY TOWNE 2003-2004
SUPERINTENDENT
 Management of trades for back-side production of 20+ homes at a time
 Coordination for all city inspections and inspector relations
 Direct relations with clients for QC .
 Manage hand-off of quality-finished home to customer care department
BENCHMARK HOMES 1995-2003
INSPECTION SUPERVISOR
 Inspection of all homes under construction
 Scheduling trades to complete homes on schedule
 Weekly superintendents meetings
 Noted for setting realistic goals and problem solving ability
 Achieved consistent team goals of 95% JD Powers CSS.
Education
Omaha South High School
Attended professional trades training courses
Degree Nebraska professional home inspection
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