Senior Human Resources Leader with extensive experience and proven success with companies in various stages of development. Established, developed, and managed, all aspects of human resources including employment, employee relations, benefits, compensation, payroll, training and development, records, and employee services. Hands-on management style with strong mentoring skills to develop staff. Highly effective in motivating and directing employees. Skilled in assessing and resolving a wide range of issues with a focus on maximizing efficiencies in departmental relationships and effectiveness in automation of processes.
Marybeth Literatus-Sosa
Chino Hills, CA 91709
Cell: (909) 771-9950
Areas of expertise include:
• Start-up companies
• Succession planning
• Company restructuring
• Mergers and Acquisitions
• Organizational Development
• Employee engagement and retention
PROFESSIONAL EXPERIENCE
SOLSTICE CAPITAL GROUP, Irvine, CA 2006 - 2008
Acquired by a global financial institution which provided retail mortgage loans to consumers; member HSBC group
Vice President, Senior Human Resources Manager (01/08 – 12/08)
Managed an HR staff of one in recruiting, employee relations, succession planning, organizational development, benefits and compensation administration, payroll, training, records and employee services. Assisted business partners in complex strategic planning, development, implementation and evaluation of overall business plan for offices in California and Tennessee.
• Successfully implemented retention program which reduced turnover ratio by 50% and included multi-purpose orientation program, training, employee engagement, and ongoing employee communication programs.
• Implemented, administered and executed company succession planning program which assisted business partners in the selection process of promoting internal candidates to management positions as well as the development of high potential employees.
• Developed aggressive recruitment strategy that increased effective hiring of sales professionals by 50% within a three-month period.
Director of Human Resources (01/06 – 12/07)
Directed an HR team of five in all aspects of Human Resources including recruiting, employee relations, benefits, compensation, unemployment hearings, records and employee services, as well as Administrative Support such as vendor negotiations, and support of other departments and customer service for 175 employees in California, Arizona and Nevada. Partnered with senior management in evaluation of overall business plan and strategies.
• Successfully transitioned company after merger and acquisition of HSBC, smoothly integrating recruiting, employee relations, benefits and compensation, payroll, and training and development functions that established synergies between the two companies.
• Enhanced the recruitment and selection process to include testing, job preview, and panel interviews, increasing the retention of employees by 50%.
GREENLIGHT FINANCIAL SERVICES, Irvine, CA 2001 - 2006
Financial services company which provided retail mortgage loans to consumers
Director of Human Resources
Established, developed, and managed all aspects of human resources including employment, employee relations, succession planning, benefits, compensation, payroll, training, safety, records and employee services. Supervised and directed staff of six. Partnered with the owners and senior management in evaluation of overall business plan and strategies. Provided full spectrum of HR and payroll support for 600+ employees in California and Nevada.
• Established and developed all functions of HR and payroll departments for this start-up company.
• Developed and implemented an aggressive recruitment strategy to hire an average of 25-35 qualified sales professionals weekly to meet immediate business growth.
• Implemented and maximized effective automation of human resources and payroll processes to improve efficiency and reduce cost without increasing staff.
• Designed, reviewed, negotiated, proposed and implemented cost effective group insurance benefits, 401(k) plan, background check and payroll system, reducing costs by 40%.
• Created positive employee relations environment through the practice of open door policy, immediate resolution of employee issues, and ongoing employee communication programs.
GMAC MORTGAGE dba DITECH.COM, Costa Mesa, CA 2000 - 2001
Mortgage company which provided retail mortgage loans to consumers
Human Resources Manager
Developed and managed HR and Payroll, providing full range of support for 1,500 employees in California, New Jersey and Iowa. Supervised and directed staff of twenty including Employee Relations, Recruiting, Benefits and Compensation, and Payroll.
• Worked closely with senior management and corporate office regarding overall business plan and strategies. Successfully established credibility with management and staff where none had existed.
• Cultivated positive culture by instituting method of operation highly sensitive to internal customer needs, which increased customer service by over 80%, as measured by continuous direct employee feedback.
• Established, implemented and administered formal compensation structure including market salary analysis and various commission plans, which increased employee retention by 25%.
• Provided immediate support for management on employee issues, which helped decrease wrongful termination suits by 75%.
• Responded to unemployment and Department of Labor claims within 24 hours, reducing company liability by at least 50%.
MIZUHO CORPORATE BANK OF CALIFORNIA, Los Angeles, CA 1995 - 2000
Global Japanese-owned financial institution which specialized in commercial banking
Assistant Vice President, Human Resources Manager
Provided full range of human resources support for 90+ employees in Los Angeles, San Jose, and Torrance offices, and oversaw all aspects of payroll including preparation, review and audit of records. Managed an HR staff of one.
• Developed, implemented and conducted new hire orientation program, which included information on the bank’s culture and philosophy, and policies and procedures, achieving a 50% increase in employee retention.
• Recruited qualified candidates for management and non-management positions to meet bank’s staffing needs.
• Wrote and revised policies and procedures, as well as employee handbook, to comply with current federal and state employment regulations.
• Administered bank-wide training programs such as Workplace Safety and Anti-Harassment Training to educate employees and to comply with state law. Adjusted employee workstations to meet ergonomic requirements and to prevent work related injuries by 50%.
• Created positive employee environment through development of monthly newsletter and ongoing employee communication programs and social functions. Responded to and resolved employee issues promptly.
EDUCATION
Bachelor of Science, Business Administration / Human Resources Management
Woodbury University, Burbank, CA
Coursework in Psychology
UCLA, Los Angeles, CA
PROFESSIONAL AFFILIATIONS
Professionals in Human Resources Association (PIHRA)
Society of Human Resources Management (SHRM)
PROFESSIONAL TRAINING
Epstein, Becker & Green Monthly Labor Law Update Series
Sheppard, Mullin Labor & Employment Law Update Seminars
Nossaman Labor Law Update Seminar
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