Program Management and Real Estate Portfolio Management
PROFESSIONAL SUMMARY
An ethical, Project Management professional who lives his life by the integrity of a handshake and fulfilling promises made. I take full responsibility and hold myself accountable for my actions. Passionate and compassionate leader/mentor that helps others identify their strengths to succeed. Demonstrated ability to drive, implement, and control change and process improvement initiatives in a dynamic environment. My strengths are reflected in my skillful and indirect influence when acquiring resources, overcoming barriers, managing conflict, achieving resolution, and driving organizational and cultural change to ensure the team's success. Voice of the Customer, both strategically and tactically, to achieve desired outcomes.
AREAS OF EXECPTIONAL PERFORMANCE
♦ Focus on excellence in Customer Service ♦ Inspires team commitment and excitement ♦ Inspirational leadership in a collaborative environment for teams of Construction Managers, Procurement, Telecom, IT, Legal, and Sales ♦ Monitor portfolio for optimization opportunities ♦ Accountable for project critical transactions and project delivery ♦ Developed strategic contractor/vendor partnerships ♦ Unwavering focus to continually streamline processes and reduce costs ♦ Construction Management, project budgeting and scheduling ♦ Ultimate responsibility for schedule and budget ♦ Skilled proposal team leader and contract negotiator ♦ Managed vendors/subcontractors through performance metrics and analysis ♦ Superior ability to work in a dynamic environment and handle multiple responsibilities ♦ Hire, direct, coordinate and evaluate the work of others ♦ Plan effectively by allocating resources to further company goals ♦ Develop strategies for continued strength of programs and services ♦ Work comfortably in an interdisciplinary environment ♦ Solve problems creatively ♦ Communicate effectively, both orally and in writing ♦ Exercise independent judgment ♦ Maintains forward look of projects (critical dates, master schedules) and manage actions to complete required milestones ♦ Poise and interface skills developed while working with, neighbors, local government offices and other community stakeholders ♦ P&L responsibility ♦ Ability to create accurate sales forecasts and increase or maintain revenue to exceed or meet established company goals.
PROFESSIONAL EXPERIENCE
PROGRAM MANAGEMENT
Bank of America. Simi Valley, CA 2001 to Present
Responsibilities: Oversee all support and project functions in the Northwest and North Central regions of the country. Provide project counsel and advice to the clients. Lead and mentor project teams from pre-construction through project closeout. Viewed as the trusted advisor to the clients.
Demonstrated Success:
• Within10 months, led the team from last to first place in providing exceptional customer service.
• Developed and implemented a successful team model that is currently used across the country.
• Managed multiple projects in various phases of development in order to meet or exceed established goals including speed, quality and budget.
• My primary focus is on the specific needs of the project, client, vendors, contractors, and other stakeholders.
• Ensured that all project financials (budget vs. actual) were monitored and reported, while managing project schedules and recovery processes.
• Superior interfaces with real estate brokers, architects, engineers, environmental consultants, general and specialty contractors, sign vendors, client security, client telecom, and client furniture and special millwork vendors, property management, and client merchandising vendor.
• The collaboration with these cross-functional teams to allowed us to accomplish cycle time improvements and cost savings.
• Continual display of trust and integrity throughout the change management process.
• Coached and mentored the team in methods to reduce the time to complete projects from 150 days to 82 days.
• Ensured that job site safety and quality performance were emphasized through jobsite visits
Thomas A. Skaff Page 2
805.578.0949
OPERATIONS MANAGEMENT CONSULTANT
Underwriters Reinsurance Co. Calabasas, CA 1999 to 2001
Responsibilities: Provided operations leadership and managed day-to-day operations in company’s Information Technology (IT) department. Developed and improved operational procedures. Ensured production and claims reporting requirements were accurate and timely. Coordinated tasks between the IT dept. and the depts. of Finance, Underwriting and Claims. Interfaced with outside insurance companies.
Demonstrated Success:
• Recovered over $ 150,000.00 in “lost†premium productions using new system procedures.
• Developed the first accurate report to audit premiums received from brokers.
• Established a consistent schedule and process to close each accounting month, quarter and year.
• Researched and analyzed user requirements/business problems or enhancements that involve
technical solutions.
• Developed audit and cost analysis reports for underwriting, claims and finance departments.
• Evaluated technical alternatives and provided alternatives/recommendations for
hardware/software solution.
OPERATIONS MANAGEMENT
Tecom Industries, Inc. Chatsworth, CA 1998 to 1999
Responsibilities: Directed Operations, Procurement, Manufacturing, Warehouse Operations / Inventory Management, Program Management, Production Control and MRP. Provided leadership and direction in an Antenna Manufacturing company. Managed day-to-day operations. Directed program forecasting and established operating budgets. Directed cost estimating and proposal development.
Demonstrated Success:
• Eliminated the communication silos between Sales, Engineering and Manufacturing groups
• Enhanced the working relationships between the Sales, Engineering and Operations departments.
• Improved the interfaces between the customer, engineering, manufacturing and vendors.
• Enhanced process for cost estimating and proposal negotiations.
• Guided and directed the implementation process of the MRP system.
• Worked closely with the program managers to help improve the performance on their projects.
• Reduced the inventory balances and improved/maintained a 98% accuracy level.
• Maintained Bill of Materials to a 98% accuracy level.
• Introduced the concept of MRP II to senior management.
OPERATIONS/MATERIAL MANAGEMENT
Optimum Optical Systems, Inc. Camarillo, CA 1996 to 1998
Responsibilities: Directed Operations, Procurement, Manufacturing, Warehouse Operations / Inventory Management, Program Management, Production Control and MRP. Provided operations leadership and direction in an Optical manufacturing company. Project Scheduling, Customer Service, Program Proposals, Configuration Control and Facilities. Managed day-to-day operations. Directed program forecasting and established operating budgets. Directed cost estimating and proposal development.
Demonstrated Success:
• Reduced the inventory balances and improved/maintained a 95% accuracy level.
• Guided and directed the implementation process of the MRP system.
• Maintained Bill of Materials to a 95% accuracy level.
• Helped each team member identify their strengths and transform those strengths into customer service excellence.
• Directed ethical buying decisions, approved supply sources, developed strategic vendor partnerships.
• Enhanced process for cost estimating and proposal negotiations.
• Eliminated the communication silos between Sales, Engineering and Manufacturing groups
• Enhanced the working relationships between the Sales, Engineering and Operations departments.
• Introduced master scheduling and implemented an MRP system that restructured and improved the manufacturing process.
• Reduced the number of vendors, but developed strategic and trusting vendor partnerships
Thomas A. Skaff Page 3
805.578.0949
OPERATIONS MANAGEMENT
Tandberg Data, Inc. Simi Valley, CA 1993 to 1996
Responsibilities: Directed Operations, Customer Service, Procurement, Assembly Production, Order Administration and Fulfillment, Warehouse Operations / Inventory Management and MRP. Provided leadership and direction in an international product distribution company. Managed day-to-day operations. Directed sales forecasting and established operational budget.
Demonstrated Success:
• Streamlined product distribution process to handle increase in sales from $29M to $40M without additional manpower.
• Implemented procedures to increase the accuracy of routers and Bills of Material to a 97 % level.
• Implemented an MRP system coupled with a master scheduling process to improve customer delivery.
• Enhanced the working relationships between the sales and operations departments.
OPERATIONS and FINANCE MANAGEMENT
Acord - Skaff & Associates, Inc. Santa Monica, CA Construction Company 1989 to 1993
• Responsibilities: Developed the charter and operating structure of the corporation. Established objectives, directed marketing focus, formed customer service strategies and controlled finances. Developed cost proposals and negotiated contracts. Developed budgets, managed and controlled P&L to meet expenses. Implemented an integrated accounting, project management and estimating network, improving project cost accuracy and profitability. Reduced the number of contractors, but developed strategic and trusting vendor partnerships.
Demonstrated Success:
• Managed multiple projects in various phases of development in order to meet or exceed established goals including speed, quality and budget.
• My primary focus is on the specific needs of the project, client, vendors, contractors, and other stakeholders.
• I ensured that all project financials (budget vs. actual) were monitored and reported, while managing schedules and recovery processes.
• Superior interfaces with real estate brokers, architects, engineers, environmental consultants, general and specialty contractors, client security, client telecom, special millwork vendors.
• The collaboration with these cross-functional teams to allowed us to accomplish cycle time improvements and cost savings.
• Continual display of trust and integrity throughout the change management process.
EDUCATION
M.B.A. Management / Finance Loyola Marymount, Los Angeles, CA
B.A. Economics (Cum Laude) California State University, Long Beach, CA
COMPUTER SKILLS
PC applications: Windows 2000, M/S Outlook, M/S Project, M/S Excel, M/S PowerPoint, M/S Word,
ADDITIONAL SKILLS
Working knowledge of Sales & Ops Planning (S&OP) Project Controls and Earned Value
Material Requirements Planning (MRP) Manufacturing Resource Planning (MRP II)
Total Quality Management (TQM) Capacity Planning (RCCP and CRP)
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