My objective is to manage projects and maintain customer satisfaction with profitable outcome and on time completion while analyzing, developing, and implementing creative solutions to increase efficiencies, reduce costs, and generate repeat business. I possess the ability to achieve independently while supporting team efforts.
Minnesota Interior Solutions,Eagan MN
Project / Account Manager
(June 2000 to April 2008)
· Manage $4 Million, co-manage 12 million, in cabinet sales annually, B2B sales, estimating, contract negotiations
· Main Contact on multiple sites, Ability to manage multiple complex projects simultaneously. Telecommuting and field visits
· Strong project management skills
· Sales - Coordinate customer needs and expectations from the time of sale through the delivery process
· Manage customer orders, inquiries and resolve issues/conflicts
· Implement Custom millwork, glass sizing, order and replacement, kitchen and bath design, sales
· CAD software for cabinet layouts, drafting custom woodwork for production
· Oversee Schedule and Monitor product order, delivery and installation staff
· Address Construction Documentation, Lien Waivers, Evaluate and Expedite Changes Orders.
· Work with operations and sales support staff to establish an effective communication path with the customers.
· Analyzing, developing, and implementing creative solutions to increase efficiencies, reduce costs, and generate repeat business
· Determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities.
· Implement Project Management from start to finish:
o Walk / Measure each building for fit and function, meeting with framer, electrician, plumber, site sup as needed
o Assist with Take offs, design, blueprint reading
o Verify accurate building technique for on-time profitable completion
o Installation oversight / inspection
o Planning, Scheduling, and Coordinating warranty and service work
o Track Product Shipping, delivery, warehouse activity as pertaining to my customers
o Follow up inspection to each house delivered and installed
o Arrange and/or complete service and warranty calls
o Provide replacement parts, repairs to product as determined
Evans Builders, Director of Construction
Builder / Owner
(1976 to 1991)
· Construction Project Management
· Take-offs and bidding, and planning of construction projects
· Multiple phases of designing and building custom homes
· Performed Interior decorating and marketing
· Residential Building, Remodeling, Real Estate Sales (Licensed)
· Home Inspection (Certified), Office Management, Field Supervision
· Manage projects directly with lenders, sub-contractors, Lien Waivers
· Coordinate, Interpret, and Control Changes, Repairs and Revisions
· Supervising / coordinating progression, organization, and completion on schedule and within budget
· Successful Marketing and Sales of properties upon completion of new construction.
Education
Ashworth University: Construction Management Degree
Courses include: Safety and Planning, Construction Survey, Cost Estimating, Drawings and Specifications, Construction Project Administration, Project Scheduling.
Certifications:
Realtor License
Professional Home Inspection
Human Dynamics
Certified Nursing Assistant
Certified Health Unit Coordinator
Masco University Course Completion: Leadership Development, Internal Business Controls, Mutual Respect, Financial Integrity, Code of Business Ethics, Code at Work, Anti Trust
Skills
Proficiency Micro Soft, Windows, Excel, CAD
Team builder
Customer Service
Strong Communication Skills
Decision Making
Analyzing Information
Emphasizing Excellence
High level of integrity – ability to maintain confidential information and act independently with minimal supervision
References
Available upon request.
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