I am seeking a full time HR related job. Based on my skills in Human Resources and Recruiting, I am confident that I would be a great addition to any team.
SUMMARY OF QUALIFICATIONS
Dedicated, decisive and quick thinking- Bilingual certified Professional in Human Resources (PHR) with proven skills accumulated while providing human resources and recruiting. Thrive in completing multiple complex assignments while working within tight time constraints.
EXPERIENCE
09/2008 to 01/2009: DIRECTOR OF RECRUITING Wyndham Vacation Ownership Daytona Beach, FL
Responsibilities Include:
• Working with Site Vice President and Directors of Sales to identify personnel needs and fill various sales and marketing positions.
• Creating recruitment programs and collateral materials to attract applicants.
• Screen and Interview applicants to determine work history, education, training, match qualifications to existing positions.
• Prepare performance reports for Site VP and DOS.
08/2006 to 09/2008 – CORPORATE RECRUITER DME – Corporate Daytona Beach, FL
Responsibilities Include:
• Working with managers to identify personnel needs and fill various positions within budget constraints.
• Creating recruitment programs and collateral materials to attract applicants.
• Developing resources of external recruiters, employment agencies, schools, alumni groups, and other public organizations to source qualified candidates.
• Screen and Interview applicants to determine work history, education, training, match qualifications to existing positions and salary requirements.
• Arranging travel and lodging for out-of-town applicants; performing reference and background checks and coordinating all communications with applicants.
• Designing Ads for multi-media placement; Coordinating and making presentations at colleges and job fairs.
05/2002 to 08/2006: HUMAN RESOURCES MANAGER DME – Telephony Services Daytona Beach, FL
Responsibilities Included:
• Conducting wage surveys within labor market to determine competitive wage rate.
• Recruiting, hiring and contracting with outside suppliers for additional employee services such as staffing and outsourcing.
• Maintaining personnel files to track new hires in relation to benefit plan participation, promotions, transfers, performance reviews, terminations, and employee statistics for required federal and state reporting.
• Evaluating team performance as part of the implementation of an incentive program.
• Prepare department metrics, such as turnover.
• Providing management training on: hiring, termination, promotion, performance review, safety, and sexual harassment.
• Investigating worker’s comp accidents and preparing reports for worker’s comp insurance carrier.
• Representing organization at personnel-related hearings and investigations.
• Preparing employee separation notices and related documentation, conduct exit interviews to determine reasons behind separations.
10/2001 – 05/2002: QUALITY ASSURANCE SPECIALIST DME – Telephony Services Daytona Beach, FL
Responsibilities Included:
• Responsible for monitoring, and reviewing recorded and live calls for quality assurance purposes.
• Ensured all agents were following guidelines specified by clients and generated written reports to review agents, and assisted them with the improvement of their overall performance.
06/2001 to 10/2001: CUSTOMER SERVICE ENVOY DME – Telephony Services Daytona Beach, FL
Responsibilities Included:
• Responsible for interacting with Car Dealership’s customers, carried out a range of customer service related tasks via telephone and/or Internet.
• Ensured clients customer needs were satisfied in a courteous and professional manner.
EDUCATION AND PROFESSIONAL ORGANIZATIONS
1993 - 1997 Instituto de Ciencias de la Salud Colombia, S.A.
Major: Dentistry – Degree Obtained
SHRM Society of Human Resources Management Active member since 2004
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