JAMES V FERRARI
EXPERIENCE
Tri-Star Motors - Uniontown, PA 07/02/2007 - 09/19/2008
Service Manager
Managed service technicians and advisors.perform customer write up, vehicle inspections,warranty claim
submissions,traing schedules for techs,advisors,assited parts dept,scheduling. handle customer concerns.open
and close repair orders. check in new vehicles.prepare estimates for repairs,
PGT Trucking - Monoca, PA 11/13/2006 - 07/01/2007
Semi Truck Driver
drove flat bed tractor and trailer. secured and tarp loads, hauled steel coils, structural steel, i beams, lumber,
drywall, raw materials. kept logs,maintenced vehicle. routed trip plans. ensured on time deliveries.
Brooks Automotive Group - Connellsville, PA 01/16/2006 - 05/15/2006
Service Director
Service Director/Fixed Operations Manager. Supervised parts/service departments. performed customer service,
warranty submission, set sales goals. set training schedule for technicians service depts. prepared estimates for
repairs.
Tri-Star Motors - Uniontown, PA 03/24/2004 - 01/15/2006
Service Manager
Operate service dept., submit and administer warranty claims, Assist customers, Supervise technicians and
assist with parts dept. Accommodate special customer needs.
Superior Ford,Chrsyler Inc - Uniontown, PA 10/18/1998 - 05/07/2003
Service advisor
perform service write up,warranty checks,dispatch work to techs,prepare estimates,follow up fore satisfaction
Keefer Security Firm - Connellsville, PA 10/12/1994 - 11/01/2001
Security Officer
Performed roving patrols, plain clothes security, report writing, and building and grounds patrols.
Country Dodge and Subaru - Belle Vernon, PA 11/11/1994 - 05/01/1998
Asst Service Manager / Asst Parts Manager
performed daily operations of repair garage, service write up, check warrantys,warranty submission and
claims,dispatch work to techs,asst parts manager .received and ordered parts,inventory,sales
United States Marine Corps - Camp Pendelton, CA 07/01/1991 - 10/31/1994
Warehouse / Equipment Operator
Warehouse nco,heavy euipment operator,fork lift operator,electrician,plumber,refrigiration,water purification,HAZ
MAT Handler
Marines 07/01/1991 - 11/17/1994
Honorable Discharge
Warehouse SL3 NCOIC, bulk fuel operator, fork lift operator and heavy equipment. Also, water purification
operator, electrician, plumber, and haz mat handler.
EDUCATION
Connellsville Area Senior High - 06/01/1991
Connellsville, Pennsylvania
Attained High School Diploma
Major: Auto Mechanics
SKILLS AND ABILITIES
Operator
Fork lift and heavy equipment operator.
licensed state inspection mechanic
knowledge of computers, multiline phone system, operating programs.
trained in electrical, plumbing and general capernty.
certifeied service manager in chrysler,dodge,jeep,ford, gm lines.
CERTIFICATIONS AND LICENSES
cdl class A issued by pa
state inspection mechanic issued by state certification
safety inspection license for cars and trucks
Certified Service Advisor issued by Ford/Chrysler/GM
Automotive Industry certification for service manager and advisor.
REFERENCES: Available Upon Request.
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