Project Estimator, Project Coordinator, Project Manager in Residential or Light Commerical
DANIEL A. MANGANO
• Experience •
Related experience in project management, retail management, customer service, sales training and sales. Fundamental understanding of integrating human characteristics in determining the detailed requirements for project implementation.
ROCHESTER COLONIAL MANUFACTURING CORPORATION, Rochester, New York • 2003 - Present
Project Coordinator
Developed and implemented project installation plans for commercial and residential projects. Accessed core product applications to integrate fit, function and required performance. Determined required materials and installation processes, maintained project documentation and project administration. Determined and secured locally regulated permitting including construction permitting, energy certifications and historic preservation regulations. Trained Sales Staff, Architects and Engineers on new product specifications, CAD design, product applications and manufacturer directed installation methods. Resolved customer service issues dealing with warranty and non-warranty products and installations. Cultivated sales through cold calling, prospecting, showroom and project site visits. Created and advanced customer relationships. Developed and administered techniques in the promoting and selling of new products and applications. Trained sales staff in new products and applications. OSHA Construction Safety and Health Training.
CHASE PITKIN, Penfield, New York • 1998 - 2003
Lumber Division Manager
Direct and coordinate lumber division including formulating and administering organizational policies and long range goals, develop and implement procedures for attainment of those goals. Review analyses of activities, cost, operations and forecast data to determine division progress toward stated goals and objectives. Determine work procedures, oversee staffing plan, and expedite workflow. Prepare and administer personnel development plans and performance appraisals. Initiate and maintain customer relations. Rotating, on-call for building security and building maintenance for after-hour incidences. Responsibilities also include project estimating and product selection for implementation of customer project work. Field inspection and issue resolution of installation or product deficiencies. Develop and maintain customer service standards for division, both in store and at customer sites. Develop and maintain service relationships with contractors, supporting both their project estimating and implementation. Building material and product ordering.
J.C. PENNEY COMPANY, Rochester, New York • 1983 - 1998
Senior Merchandise Manager
Provide leadership to clarify organizational direction and increase staff effectiveness. Managed, using expertise in operations, marketing, planning, budgeting and systems. Developed and oversaw quality improvement changes. Managed staff in renovation of associated store, communicating schedule and work plan for each division. Renovation completed on time, in budget and recognized by Corporate Leadership for quality. Developed floor plans for various department and store renovations, developed segmentation layouts and project delivery processes. Hired and trained staff, forecasted sales and expenses. Planned, organized and procured merchandise for various divisions in store. Oversaw and administered management trainee process. Oversaw information systems at store level. Chaired United Way fundraising campaign.
• Education •
Monroe Community College, Rochester, New York AS – Business Administration
• Personal Involvement •
Planned, coordinated and assisted in building 2 of the homes that I have lived in, and numerous remodeling, and construction of additions for friends and relatives.
Certified Therapeutic Foster/Adoptive Parent: Model Approach to Partnerships in Parenting (MAPP), First Aid and CPR Training, Infection Control and Medicine Training, and Therapeutic Crisis Intervention Training, Sexual Abuse Prevention.
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