I am extremely interested in the posted position. Perhaps after reading this letter, you will agree we have a mutually beneficial reason to speak.
My credentials include:
• 20 + years of management in multi retail units, process management, marketing, and sales.
• A track record of increasing production, revenue, and high talent professionals by setting and maintaining high standards of excellence with regards to driving behaviors.
• Respected leadership skills with experience in training and motivating teammates to work not only smarter, but together.
• Expertise in Start-up, DeNovo growth, project planning, inventories, P & L, FTE, HR, and Community Volunteer programs.
• An uncompromising emphasis on quality, dedication, and customer service.
With 20 years of focused leadership and Management, I have maintained an excellent performance record and earned a reputation for dedication, teamwork and a roll-up-your-sleeves work ethic.
We would love to move back to Austin with our community, friends, and church.
This position sounds like an outstanding opportunity, and I would welcome the chance for an interview to discuss your needs and outline my strengths in person.
Thank you for your time and consideration and I look forward to speaking with you.
Todd VonAchen
714-353-3355 (C)
TODD A. VONACHEN
17746 Elmhurst Cir. Yorba Linda, Ca. 92886 714-353-3355
todd.vonachen[at]gmail.com
SENIOR MANAGEMENT EXECUTIVE
Sr. Regional • Managing Director • Sales Manager • Vice President
PROFILE
Multi-industry, Profit-Generating Senior Executive with extensive Financial, Sales/Marketing, and Business development. Hands-on senior background in team and project management. Effective at building high performance teams and leading change in a competitive business environment. Unique and innovative skill sets necessary to enable businesses of all sizes to increase and sustain market growth. Strategically focused with exceptional leadership skills. Visionary innovator with a blend of process and business savvy.
HIGHLIGHTS INCLUDE:
Business Turnaround and Culture Change: Transformed multiple locations from underperforming retail units to profitable stand alone financial centers. Achieved ROI projections in 9 months vs. 24 month plan while exceeding production goals by 20%.
Business Development: Led and created behavior process change with significant growth in a DeNovo “C†market. Established standardized plan of customer based acquisition for production and household increases while exceeding plan by 35%. Directed and opened 22 DeNovo retail locations from start up point.
Strategic Employee Development: Led expansion and employee development from single path to multiple strategic leadership development. Implemented multi level leadership training and skills development while building future leaders with succession placement dropping employee turnover from 75% to less than 20% annually.
Customer Service: Established standardized project management methodologies to ensure exceptional and consistent standards of delivery to customers. Raised customer service surveys from 91% to 98.6% attaining top 1% of company. Led and implemented strategic initiatives to secure the J.D Powers Award for excellence in service.
PROFESSIONAL EXPERIENCE
ATLAS DESIGN CENTER, LAGUNA HILLS, CA. OCT 2006 - PRESENT
Atlas Design Center is a fully licensed construction and design company focusing on kitchen remodels, flooring, additions, and general remodeling needs of its customers.
Director of Projects: Recruited to lead and direct all new customer acquisition relationships, marketing, sales culture, and Project planning.
Challenge: To formalize a process to secure funding, optimize sales processes, expand customer base, and develop a new customer marketing acquisition process while expanding our current customer base and managing multiple projects.
Selected Accomplishments:
• Increased multiple projects in relationship to marketing, sales, and customer service.
• Managed all remodel, sales, and sub-contractor relationships during all aspects of the projects...
• Tripled current ROI while building a lead generation system and implemented a referral process for current customers.
• Leading all relationships between past clients, vendors, sub-contractors, and project leads.
• Sales Management process with 20 direct reports covering Southern California.
WASHINGTON MUTUAL, AUSTIN, TX. 2002–2006
The largest S & L financial institution in the United States and sixth largest financial institution in the world offering a variety of retail, commercial, and business banking needs located in 30 states with over 2500 offices.
1ST Vice President, Sr. Regional Sales Manager: Senior Regional Sales Manager with full strategic planning and P&L management responsible for a DeNovo division of retail locations in a “C†market. Provided leadership to a team of 500 + located through central Texas with 25 DeNovo retail locations. Successfully established strategic vision and strategy, and led a complete turnaround in customer service and business production.
Challenge: Recruited to lead a transformation of a non-established company in a “C†market whose Central Texas retail division had fallen behind expectations. Initially faced strong resistance from management team and employees who had become comfortable with the status quo.
Selected Accomplishments:
• Located, directed, and established the opening from ground up, twenty five DeNovo locations in a new market.
• Recruited, selected, and trained new sales staff and implemented new customer-focused strategy within 60 days.
• Developed local marketing, repositioning, and targeting for core banking products in 90 days.
• Increased Targeted Sales Ratios from below expectation to a division high of 5.60% per household while growing deposit base in excess of 900% over company expectations.
• Created customer service standardized process increasing customer satisfaction surveys from 91% to 98.6% and in the top 1% of customer service for the company.
• Implemented company focused community leadership and volunteer process of direct reports allowing the nomination and acceptance of multiple community awards including “Top Local Company of Community Involvement†and Partners in Education’s award for “Community Partnerâ€.
EARLY CAREER:
CONSTRUCTION LEAD, WASHINGTON MUTUAL 2002–2006
VP, BRANCH MANAGER / TEAM LEAD, DOWNEY SAVINGS & LOAN, Southern CA 1996–2002
STORE DIRECTOR, SMITHS FOOD & DRUG, Southern California 1991–1996
DISTRICT MANAGER, PRATT’S SKI & SPORT 1989–1991
BUYER, SKI & SPORT, Southern California 1989–1991
EDUCATIONAL BACKGROUND
Bachelor of Science in Business Administration (B.S.) Degree
Almeda University
Boise, ID
Design (AA) Associates Degree
Redlands University
Redlands,CA
General Business
Colorado State University Ft. Collins, CO
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