MICHAEL A. GUY
608 South Alder Avenue – Sterling, Virginia
571-830-9440 (Cell)
WORK HISTORY:
2006 to Present The Dietze Construction 5155 Research Place, Suite 300 Ashburn, VA
Superintendent Group, Inc.
(703) 464-9800
2005 – June 2006 Hughes Supply Inc. 2804 Towerview Road, Herndon, VA
Outside Sales Rep. (703) 471-7570
Inside Sales Manager
2003 – 2005 Hughes Supply, Inc. 224 Westhampton Avenue, Capitol Heights, MD
Operations Manager (301) 336-5050
Counter Sales
1998 – 2003 Hughes Supply Inc. 2804 Towerview Road, Herndon, VA
Inside Sales Rep. (703) 471-7570
1988 – 1998 Noland Company 66O7 Wilson Boulevard, Falls Church, VA
Inside Sales Rep. (703) 241-5000
Branch Manager
Counter Sales
1984 – 1988 Underwood Plumbing Central Avenue, Davidsonville, MD
Commercial & Heating
Plumbing and
Heating
SUMMARY:
With over 22 years experience of project supervision, skills include comprehensive knowledge of project timelines, technical requirements and effective communication. Prior experience in plumbing, PVF, and HVAC products, as well as Operations Manager, brings a broad knowledge of the trade process and the ability to work well within a diverse project team.
EXPERIENCE:
As Superintendent, direct all subcontractors on the project, coordinate interaction of workmen with tenants, insure adherence to the project schedule and maintain quality control. Communicate to the Project Manager any scheduling conflicts, material concerns or additional work necessary to complete the project. Other duties are as follows:
• On-site supervision of complete construction project
• Policing the space for cleanliness
• Protection of existing finishes
• Maintain job cost budget, schedule, and quality
• Day-to-day scheduling and supervision of subcontractors
• Review project for adherence to plans and specifications, as well as scope of work and building code
• Provide effective project leadership to minimize problems
• Effective and efficient problem resolution
• Coordinate work in strategic sequence
• Communication between office staff and onsite personnel
• Projects include: Plateau Learning Systems: $2,166,672 (43,800 sq. ft.); CARANA: $864,970 (18,500 sq. ft.); Jeorge Scientific: $609,661 (18,870 sq. ft.); Training Resource Group: $459,000 (9,300 sq. ft.); NRECA $173,646 (2,500 sq. ft.); Rural Express Lobbies and Corridor: $173,646 (1,000 sq. ft.); Metro Air Shaft WMATA: $100,000 (5,000 sq. ft.); Segue Tech: $376,000 (6,000 sq. ft.); PR [at] Partners: $365,532 (5,000 sq. ft.); and The Regus Group: $184,000 (14,000 sq. ft.)
As a Commercial Plumber reviewed and examined complex commercial plumbing and mechanical construction plans to ensure compliance with applicable codes. Provided technical advice and assistance to architects, engineers, contractors and field/office personnel in the interpretation of plumbing/mechanical construction codes and plans. Responsibilities included and were not limited to
• Sanitary, waste and vent systems
• Storm and rain water piping
• Domestic cold, hot and return piping systems
• Natural gas systems
• Low pressure, medium pressure and high pressure steam and condensate systems
• Hot water heating piping
• Cast iron sectional and packaged steam and hot water boilers
• Chilled water supply and return piping
• Refrigeration piping installation
• Air handling units, unit ventilators, packaged roof top units and various other terminal heating and cooling equipment
• Ice storage cooling systems
As Branch/Operations Manager, duties and responsibilities include managing a branch of 15 to 20 employees, formulating policies, and controlling all aspects of daily operations and sales growth. Provided materials for 5 locations, serving contractors in the MD/DC/VA areas. Extensive building operations and management experience including
• Strong communication skills with vendors, customers and employee staff
• Awareness of market conditions including sales, pricing, and account tracking
• Monitor sales representative activities including new product presentation, new account development, sales and margins
• Conduct customer visits with sales representatives
• Monitor sales budgets to actual results for all sales representatives in the territory
• Interface with branches and sales team and other departments as needed to resolve customer issues
• Responsible for appropriate selection, termination, performance appraisal, and professional development of assigned staff
• Branch Safety Coordinator ensuring that policy and procedures related to safety and various hazardous conditions in the workplace are in tact in accordance with Safety Risk
• Implement Sarbanes-Oxley procedures in order to stay abreast of the rules and regulations issued to implement the Sarbanes-Oxley Act (SOX)
• Vehicle replacement and maintenance including daily vehicle checklists, in accordance with Wheels policy and procedures
• Knowledge of facilities management, methods, and procedures and building operation; HVAC; plumbing; PVF; and fire suppression systems
As Branch Manager responsibilities included interviewing, hiring, administering company random drug testing program, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; in addition to
• Supervising the activities of clerical, sales, and warehouse staff
• Carrying out supervisory responsibilities in accordance with the organization policies and applicable laws
• Maintaining and developing a productive team by hiring, training, and providing professional development
• Training employees on products, sales, systems and operations
• Ensuring customers are assisted as needed
• Purchasing materials, negotiating prices, and tracking trends in customer buying habits
• Addressing and resolving customer complaints on a timely basis
• Establishing and maintaining vendor relationships, securing cost information for and applying appropriate margins to quotes as required to meet the department P&L goals
• Coordinating department activities as required to complete daily and long-term projects
• Resolving internal and external customer issues as well as departmental personnel issues
• Prioritizing and completing multiple assignments. Supervising, developing and motivating a team of employees toward the completion of department goals
• Understanding of maintenance warehouse policies and procedures
• Utilizing mathematical skills and analytical abilities to calculate margins and understand the relative impact of margins and order size
• Improving customer service, managing inventory more efficiently, and enhancing branch profitability through consolidated purchasing power and asset management
Counter Associate/Sales included providing information about products, services and promotional offerings; providing accurate pricing, inventory and delivery information; entering and pulling customer orders promptly and accurately, while maintaining professionalism and ensuring quality customer service at all times. Position required excellent customer service skills, sales skills, product knowledge, Judgment and decision making ability, ability to perform in a high-paced environment, attention to detail, and general computer skills. Responsibilities included
• Assisting customers at counter and was responsible for sales inside the store. Providing the highest level of customer service possible while maximizing sales and gross profit
• Answering sales calls and assisting customers inside the store by taking orders and answering questions in a courteous and timely manner
• Processing and monitoring will calls, special orders, backorders, fabrication orders, truck orders, drop ships, and quotes
• Routinely asked customers questions in order to gain a clear understanding of their needs. Providing appropriate solutions in the form of our products and services
• Following up all open orders to verify current order status
• Maintaining store appearance by straightening and securing displayed material to guarantee safe and orderly conditions in sales area and restocking shelves as needed
• Accompanying cash customers to cashier's window and offering to assist customer to load purchased materials into customer's vehicle
• Maintaining a high level of product knowledge through reading about the products and meeting with product vendors
• Providing customers with reliable information regarding product specifications, product suitability, pricing, and availability
• Maintaining an accurate and current knowledge of the branch layout in order to quickly show customers where items were located. Whenever possible, took customer to the product they are asking about
• Accurately entering information into the computer system
Inside Sales required being service minded, flexible, and knowledgeable of plumbing products used in commercial and residential construction. Responsibilities included and were not limited to
• Experience in wholesale pricing, quoting and expediting
• Providing sales support to existing accounts by seeking to understand customers' businesses, anticipating their future needs, and becoming their primary supplier
• Generating new business by gaining knowledge of new projects, customer or bid opportunities, and ensuring that cold calls were executed to qualified customers in assigned sales territory;
• Maintaining and built relationships with current and prospective customers by identifying, meeting, and forecasting customer's needs, and ensuring timely, complete, and customized deliveries of products
• Assisting in the collection of delinquent customer accounts, and ensuring that credit programs were appropriate for customers
• Communicating with Market Sales Manager, Area Manager, Site Manager on a regular basis to ensure that account base was managed to maximize sales and to ensure on-time and complete deliveries to customer job sites
• Developing and executing strategies for gaining new business and increasing business with existing customers
• Communicating with outside sales staff about all business activity that has transpired with his/her account bas
• Following up closely on all sales orders, back orders, and special orders to ensure full shipment
• Handling customer inquiries and problem resolution when outside salesman is not available
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