BARBARA K. COULTER, SPHR
39W278 Baert Lane
St. Charles, IL 60175 Home: (630) 584-5758
SUMMARY
Strategic business partner with a strong background and focus on organizational effectiveness
in union and union- free environments. Human resource professional focused on internal consulting from a business perspective. Demonstrated track record in acquisition, re-engineering and change management.
AREAS OF EXPERTISE:
*Acquisitions/Restructures *Change Management *Talent Acquisition/Retention
* Employee/Labor Relations *Benefits/ Compensation Design *Performance Management
* Risk Management/Safety *HRIS/ADP Systems * Management Training and Development
PROFESSIONAL EXPERIENCE
EXEL LOGISTICS/ POWER PACKAGING DIVISION 2007- present
Division of Deutsche Post World Net, global supply chain service provider with 22.7 billion
in revenue and 140,000 associates world-wide.
DIRECTOR OF HUMAN RESOURCES
Developed new human resource function for seven manufacturing sites in United States and Canada.
Built human resources infrastructure including; strategic planning, change management, policy implementation and risk management.
 Developed strategic plan to re-structure seven union and non-unionized plants, implemented change management and developed new operations culture. Hired/trained five human resources managers and sourced new operations management team.
 Designed standardized recruiting /on-boarding, performance management, compensation and benefits programs. Developed risk management, safety and on-boarding programs.
 Implemented new collective bargaining agreement in Canadian unionized site including new grievance procedure, standardized Canadian policies, HRIS and benefits programs and systems.
 Incorporated leadership development and training, retention and succession planning programs.
ACOSTA SALES AND MARKETING 1998-2007
National sales, marketing and merchandising agency supporting manufactures in the consumer packaged goods industry with 1.6 billion in assets and 15,000 associates.
NATIONAL DIRECTOR OF HUMAN RESOURCES BUSINESS PARTNERS
Human resources management of seven regional business partners. Provided internal consulting to the field functional leaders throughout United States and Canada.
 Provided innovative and competitive solutions that align with the business strategies including 73 company acquisitions and restructures to better support both Acosta’s client and customer needs. Reduced headcount to 47% of operating income.
 Instituted a risk management toolbox and on- line communication network of information via web, implemented e-learning and on-site training to field management reducing exposure to litigation.
 Reduced litigation and related costs to lowest in the industry.
 Served as a strategic business partner to the benefits, compensation, ethics and innovation task force committees at the corporate level.
BARBARA COULTER, SPHR
STREAMWOOD BEHAVIORAL HEALTH CENTER 1995 -1998
Children’s psychiatric hospital with wide variety of multi-site out-patient and day school programs.
DIRECTOR OF HUMAN RESOURCES
Responsible for development and administration of a newly created human resources department providing services to five hundred associates in seven different geographic
locations and business environments (union and non-union).
 Researched and implemented an integrated HRIS/payroll system to tracks all hospital employment statistics.
 Revised job descriptions and performance reviews to criteria –based model to meet JCHAO accreditation guidelines.
 Implemented strategic hiring initiative including recruiting mechanisms, employee referral awards
and revised orientation programs. Increased retention of direct service staff by 27%.
HOLLYWOOD CASINO 1994-1995
Premier entertainment facility in the western Illinois suburbs including a casino, four restaurants
and the Paramount Arts Center.
BENEFITS AND RISK MANAGER
Opened benefits and risk departments for a new casino with 2,000 employees. Established
Human resource function -pending hire of a human resource manager.
 Implemented self-insured medical, dental and worker’s compensation insurance programs
saving the casino $250,000 dollars over the current corporate plan.
 Oversaw the investigation and negotiation of all worker’s compensation, customer property and liability claims. Negotiated all maritime litigation (Jones Act) stemming from on-board injuries.
 Oversaw Safety and Employee Grievance Committees. Negotiated with food and beverage union and cashiers union regarding implementation of collective bargaining agreements.
 Hired and trained human resource generalists and training specialists. Implemented formal recruitment and orientation process.
STATE FARM INSURANCE 1984-1993
Nation’s number one auto and property /casualty insurer with more than 33 field offices and 5,000 employees in the Chicago area.
PERSONNEL SPECIALIST
Responsible for the implementation of all human resource functions for seven field
locations. Trained human resources field personnel for the national storm team.
EDUCATION
Senior Professional in Human Resources-SPHR HUMAN RESOURCES CERTIFICATION INSTITUTE
B.A. Psychology LAKE FOREST COLLEGE
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