Director, Operations with expertise in significantly growing business revenue while managing costs and supply chain management. Recognized for identifying opportunities to use latest supply chain, order fulfillment and logistics techniques to improve productivity, customer satisfaction and quality. Strengths include ability to achieve results, build and develop cross functional teams, manage and coordinate global operations, and identify improvements for cost and customer metrics. Experienced with LEAN execution, reengineering processes, managing large projects, and selecting software solutions including ERP and demand management. History of developing successful business strategies to improve profitability in operations and identifying key strengths in managers and employees.
ACCOMPLISHMENTS
Operations
• Grew telecommunications business from $12 million to $890 million, 2004 – 2007, target of $1.4 Billion for 2008; recognized for providing leadership needed to become Cisco’s largest direct fulfillment site.
• Pioneered first LEAN manufacturing site for FoxConn supporting Cisco; reduced headcount 16%, improved productivity 22%, and increased flexibility to produce products needed by 50%.
• Recognized for leading team responsible for integrating supply chain and operations after Compaq acquisition of Digital Equipment; completed project within budget 30 days ahead of schedule.
Logistics and Supply Chain
• Reduced logistics cycle time 75% by negotiating with FedEx and Expeditors International to increase flexibility in connections, with brokerage and carriers; achieved cost neutral.
• Identified opportunity to gain $100 million in business with City of Houston by persuading three Asian airlines to begin air-freight service to Intercontinental Airport; provided Houston airport managers and Chinese and Korean airline executives with compelling business case.
• Identified process to mitigate inventory imbalance across the regions, developed a rebalancing and root cause tool to drive closure reducing Inventory $300m.
• Corporate lead for Constraint based Planning and Order Commitment process, to identify variants in the Supply Chain to ensure Revenue commitment,; implemented on time and within budget; savings estimated at $500m.
Business and Customer Development
• Saved customer $50 million in inventory costs per month by redesigning fulfillment process; aligned order delivery with manufacturing execution, reduced lead time, improved customer commitment and decreased staged finished goods by 93% in first 60 days.
• Improved profitability at Compaq $500,000 per year by leading teams redesigning forecasting process / tools to align sales and manufacturing results.
• Provided VP Sales with operations data needed to convince Cisco to move four product divisions to Foxconn; led team planning for increased material, production and profitability; executed 550% product growth while maintaining safety, quality and customer satisfaction.
• Recognized by Cisco management for responding quickly to major customer complaint about product design; corrected concern immediately at customer site, developed 19-point product improvement plan to keep customer satisfied, and implemented plan in six week period.
• Collaborated with the sales operations to improve forecast accuracy resulting in 40% improvement in the demand planning process and 22 days reduction in the planning cycle.
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ACCOMPLISHMENTS (Continued)
WORK HISTORY
Foxconn Assembly, Houston, TX 2004 – Jan 2009 General Manager/Director of Operations
BA, Business Administration, Milliken University, Decatur, IL
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