Over the years I have had the opportunity to hone my customer relations skills while servicing clients through a variety of administrative support and leadership roles. My formula to success is a happy customer leads to success in business. In my most recent experience I served as a Sales Clerk for a major building supply company here in Virginia and was involved with fielding numerous phone calls and request for ordering merchandise and supplies.
I have been involved in the management of front desk operations and was responsible for the organization of the delivery schedule for goods purchased. I am very people oriented and have an extensive background in servicing the public in different facets. As a Construction Superintendent I oversaw special project scheduling on both the front and back end of construction projects. I worked directly with homeowners to ensure the quality of service delivered was satisfactory and was in keeping with the fulfillment of client requests. Currently I am pursing an Associate of Arts in Business Administration with a concentration in Medical Coding and Billing with hopes of achieving a Medical Coding position that warrants advancement and professional development opportunities.
I am a quick learner who is very detailed oriented with capabilities to adapt to fast pace environments. I believe that with the combination of my professional and educational experience I can make a strong contribution to your organization. I have attached my resume to assist you with determining that I am a qualified candidate for the position. Thank you in advance for your consideration. I look forward to the opportunity to of meeting with you to discuss my qualifications in more detail. If you have any questions please feel free to contact me at (540) 349-4617. Thank you again for your time and I look forward to hearing from you soon.
Best Regards,
Carleen Embrey
Carleen Embrey
7502 Elmores Lane • Warrenton, VA 20187
Phone: 540-349-4617 • Bighuz2[at]Aol.com
OBJECTIVE
To obtain an Administrative Assistant position that will utilize my customer service and sales clerk experience and my education in Business Administration.
EDUCATION
Associate of Arts in Business Administration American InterContinental University Hoffman Estates, IL
• Concentration: Medical Coding and Billing
• Expected Graduation: 7/2009
• Current GPA: 3.60
PROFESSIONAL SKILLS
MANAGEMENT SKILLS
• Managed New Residential Home Jobsites; scheduled all tasks involved in building a new home, examples: organized stake out and moving in machine to dig at site, scheduled to do footers & slab, had lumber package come in, interacted with customers, managed laborers & trades, walked all houses to make sure the work was on schedule, I was responsible for everything that went on at the job site & sometimes I had more than one site to run
• Managed both front and back end of construction; what is meant by this, I controlled the house from beginning to the handing the customer the keys.
• Managed project scheduling – all scheduling was something I had total control of
• Managed 25 employees and or subcontractors any given time – this means to make sure the trade had the right information, any problems there might have been, any extra materials to be ordered, give them a schedule for the house, called subcontractors to schedule house rough in, and final, inspections, set up customer service
• Managed all models made sure they were always clean and in perfect condition, if anything was damaged had to get replacement right away, models were a top priority
• Managed keeping job and all houses clean, did not matter what stage they were in, the jobsite had to be clean
CUSTOMER SERVICE
• Provided assistance and paramount services to homeowners to resolve any problems and service request before and after settlement of homes
• Scheduled and coordinated subcontractors to come in and perform work associated with customers request and in keeping with project completion deadlines
• Worked closely with clients to ensure satisfactory services and fulfillment of work requests
• Answered multiple phone lines fielding customers request to ensure timely and accurate delivery of purchased merchandise
• Transferred calls to appropriate department and office officials and took accurate notes to deliver any client messages pertaining to ordered goods or escalated issues
• Managed front counter operations within retail setting from documenting and filling client orders scheduling deliveries, installations, and service request
Technical Competencies
• Microsoft Office Applications; Outlook; Word; Excel; PowerPoint
EMPLOYMENT HISTORY
2005- 2007 Sales Clerk Atlantic Building Supply Manassas, Va.
2004-2005 Farm Manager Kelly Green, Inc. The Plains, VA
2001-2003 Assistant Construction Superintendent Beazer Homes Chantilly, Va.
1990-2001 Construction Superintendent Batal Builders Fairfax, Va.
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