After working for a large corporation for the last four years in sales, I have decided that a career change is in order. I'm interested in starting as an apprentice electrician, and my full intent is to start a very long career in an electrical field.
Career
Summary
Since joining Liberty Mutual in May of 2005, I have received consistent awards for excellence and have received two promotions. My original intent when hired was to work my way into Liberty’s IT network and complete an electrical engineering degree. Unfortunately, the IT department for Liberty Mutual is on the East coast prohibiting me from a continued career with this great company.
Education
Summary
Graduated with honors at Phoenix College completing an Associates of Arts degree.
CompTIA A+ Certification
Cisco CCNA training
Plans for the future include continuing education for my Bachelors of Science and my Masters.
Key
Qualifications
Project Management
Very fast learner and a hardworking self starter.
Punctual, motivated and excited to learn this new trade!
Long history working in the trades, both residential and commercial.
Experience as an employer with as many as 6 employees.
Liberty Mutual November 2007 - Current
Outbound Sales Team Lead
In October of 2007 I was promoted to Team Lead within Liberty Mutual’s Phoenix DRC and I worked almost exclusively with the outbound group. It was my privilege to work for Steve Carlino as my supervisor and to help develop both the responsibilities and the protocol for the OB teams. My primary responsibilities as a lead included serving as an intermediary to the supervisor, answering team questions and developing training regimen for the outbound groups.
Liberty Mutual March 2007 – November 2007
Outbound Phone Sales
In March of 2007 I joined a special group within Liberty Mutual dedicated to exploring new options in phone sales. Staffed with exceptional sales personnel it was our job to WOW our customers. Primarily dedicated to helping those customers that contacted us through the internet, the team experienced explosive growth in the first quarter, capturing several awards for excellence.
Liberty Mutual April 2005 – March 2007
Inbound Phone Sales
During these two years I worked as an inbound sales representative for Liberty Mutual. I scored continuously higher on my performance evaluations and served on several comittees including the Liberty Club and the building safety team.
Phoenix College April 2003-Aug. 2004
Fulltime Student
During this time at Phoenix College I was working on completing my second degree while looking for work within the IT field. I transferred these extra credits to ASU for my bachelors degree.
Banner Healthcare Systems April 2003-Aug. 2003
Temp Staff / Organized Special Project
I started as temporary staff and was promoted to project leader in a month. Worked closely with CCO Steven Ortquist. Worked for several months at local hospitals transferring patient records in preparation for an internal audit. I finished the special project and left Banner to start fall semester at Phoenix College.
Ruan Single Source Transportation Aug. 2001-Feb. 2003
Data Entry Technician / Payroll Administrator
While enrolled in school fulltime my responsibilities with Ruan included data entry for payroll department, and creating Paid Time Off schedules. Also assisted with call receiving regarding troubleshooting on computer software, payroll issues and system problems for staff.
Partnered in a flooring company that employed fifteen. Responsible for flooring installations which were done by my employees, as well as training them. Reviewed customer satisfaction for jobs completed. Customer service skills were also a must in this profession.
Wadsworth Construction Apr. 2001-Aug. 2001
Crew Boss / Driver
I worked directly for Arturo Hernandez who was the project overseer for the water deliver systems. I was responsible for a crew of four that installed sprinkler systems on the Powder Horn golf course construction. During my employment I also assisted with the following jobs; Bob Cat operator, Back Hoe operator, Water Truck driver.
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