To secure new employment with a career driven organization that is able to offer growth opportunities.
BRADLEY CUFFEL
113 Post St., Newport News, VA 23601,
OBJECTIVE
To use my construction management skills to obtain a position with company that can offer greater stability and advancement.
EMPLOYMENT
Customer Service Manager 2007-Present
Villa Development, LLC Newport News, VA
Manage all aspects of Customer Service Department consisting of six senior living condominium communities including; Administrate Customer Service Management software; Perform QC Inspections; Conduct homeowner Orientations and Final Walks; Conduct Customer Service walks to inspect warranty items; Organize, schedule, supervise and perform repairs and follow-up; Managed and trained six service personnel; Manage department budget; Perform Common Element inspections; Supervise site development work such as grading and drainage, concrete, asphalt and brick paver installation and irrigation and landscaping.
Area Customer Service Manager 2006-2007
Poinsett Homes, LLC Greenville, SC
Managed Customer Service and Quality Control operations and personnel in a four community area: Organized and implemented plan to resolve warranty backlog: Implemented new information management system for Customer Service; Resolved customer service requests with homeowners; Managed and trained Service and Quality Control personnel; Coordinated with Construction personnel and vendors to resolve quality control issues.
Senior Customer Service Advisor 2003-2006
D.R. Horton, Inc. Greenville, Charleston, & Columbia, SC
Coordinated Customer Service in multiple communities: Communicated with homeowners and vendors to address warranty items; organize, schedule and supervise repairs and follow-up. Promoted and transferred to Columbia, SC to rebuild and reorganize failed Customer Service department: Trained and assisted new Customer Service Manager and department personnel; Implemented procedures to improve communication with homeowners, vendors and service personnel; Established policies and procedures for processing and completing Service Requests, Vendor Service Orders and Purchase Orders.
Project Manager 1995-2003
Creative Homeworks, Inc. Greenville, SC
Managed multiple construction projects and personnel; Organized construction schedules; Conducted QC walks with clients and executed punch-lists. Hired and trained construction and administrative personnel.
EDUCATION
Courses completed in A+, Windows 2000, 2000 Server, Implementing 2000 Network and
Train the Trainer
Solid Computer Decisions, Inc. Greenville, SC
Small Business Management
Greenville Technical College Greenville, SC
Ceramic Arts
Greenville Museum School of Art Greenville, SC
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