To obtain a senior level position within a professional, growth oriented company, where I will utilize my management, operations, and customer service skills
MARC A. RIGGILLO
OBJECTIVE To obtain a senior level position within a professional, growth oriented company, where I will utilize my management, operations, and customer service skills
EDUCATION A.S. in Graphic Design, 1991
Mount Ida College, Newton, MA
SKILLS Computer: Proficient in the use of Microsoft Word, Microsoft Excel, Microsoft XP, Outlook and Lotus
Personal: Greatly experienced in management roles, capable of working effectively as an individual or part of a team, takes initiative in projects, well organized, diligent, meticulous, and highly able to motivate people
Technical: Able to read blueprints and schematics, working knowledge of mechanical systems, Fire suppression systems, Able to interpret state and local codes
PROFESSIONAL Operations Manager
EXPERIENCE D & D Homes, LLC, Rochester, NH
2008 – Present
• Acts as a customer liaison to maintain positive relationships, as well as to schedule and meet with customers as necessary
• Ensures quality improvement on the jobsite to uphold customer service standards and to eliminate excessive waste
• Develops and implements cost management programs and safety programs
• Supervises all field staff, helpers, and any other staff to ensure an effective, productive, and properly trained workforce
Vice President/ Partner
Noysa Construction and Remodeling, Salem, MA
2002 – 2008
• Acted as the Operations Manager to manage all business operations of a residential construction company with annual projects of greater than $3M
• Worked with every tier of the construction operation to coordinate an effective budget for all size projects—from remodeling to light commercial and new home construction
• Developed client relationships prior to, during, and following construction to maintain ongoing client satisfaction
• Implemented corporate initiatives to guarantee a quality product and customer satisfaction, as well as standards for workplace safety
• Approved all contractual and sub-contractual agreements and ensured they were accurately and economically executed
• Implemented job costing procedures for consistent and accurate project estimations
Carpenter
Noysa Construction and Remodeling, Salem, MA
1996 – 2002
• Performed all project estimations for the company
• Obtained construction supervisor’s and home improvement contractor’s licenses in 2001
• Learned blueprint and schematic analysis under direct supervision of project managers and experienced carpenters
• Performed job site assignments deemed necessary by the Project Superintendent or Field Supervisor including rough blocking, finish carpentry work, field layout and knowledge of purchase order procedure
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