STEVEN HINES
18468 Emerald Forest Drive • New Caney, TX 77357
Phone: (281) 610-1758 • E-Mail: dhbhines5[at]hotmail.com
OBJECTIVE:
Full-time position with a dynamic, fast-paced company that will effectively utilize my skills, talents, and diverse experience to make a signification contribution to the overall success of an organization.
SUMMARY:
• Innovative professional with excellent analytical / problem-solving abilities.
• Demonstrated customer service, motivational, and team leadership skills.
• Comprehensive knowledge of the home building process and strong construction repair skills.
• Collaborative approach in leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others to increase productivity.
• Possess solid communication and interpersonal skills to establish and maintain rapport with customers / vendors and easily interface across all levels of an organization.
• Accustomed to working in fast-paced environments with the ability to think quickly and handle difficult situations successfully.
• Strong belief that quality and customer service / customer satisfaction are focal points in today’s market.
• Overall skill in the home building arena has equipped me with the necessary skills needed to perform effectively in a wide range of positions.
• Extensive construction experience and Home Warranty background gives the cutting edge needed to be effective in any position.
• Well organized, reliable, committed to professionalism, and able to multi-task effectively.
• Outstanding written and verbal communication skills.
PROFESSIONAL EXPERIENCE:
Right Place Properties  Sugar Land, TX 2008 – 2008
Superintendent / Customer Service Rep
• Responsible for different job descriptions / duties in a multi-family construction field.
• Accountable for completion of customer service requests and introduction walks.
• Scheduled / supervised construction crews during recondition of newly acquired properties.
Tricon Homes  Houston, TX 2008 – 2008
Warranty Superintendent
• Accountable for completing punch lists from new homeowners within 30 days of the closing date. This involved inspection reports from the City of Houston.
• Responsible for meeting with homeowners to determine warrantable issues per the TRCC.
K. Hovnanian – Parkside Homes  Houston, TX 2001 – 2007
Warranty Manager
• Supervised vendor repair services.
• Coordinated repairs and cost functionalities with each vendor.
PROFESSIONAL EXPERIENCE: (CONTINUED)
• Developed schedules and followed up with each vendor to ensure customer satisfaction.
• Performed quality safety inspections on each home repair to make sure repairs were made to meet K Hovnanian safety guidelines.
• Conducted introduction and final walks upon 100% completion of the construction phase.
• Explained warranty procedures and guidelines to customers and provided customers with feedback as needed.
• Responsible for QSI Inspections for new homes to ensure quality standards were met during production.
• Serviced customers in and around the Houston area to promote quality assurance.
Excel Global Logistics  Houston TX 1999 – 2001
Shipping Specialist
• Shipped and received high value Compaq computers.
• Shipped equipment nation-wide.
PGI International  Houston, TX 1997 – 1999
Secondary Machinist, Oil Field Production Sight
• Accountable for operating CNC Machines, Vertical Mills, Horizontal Mills, Twin Mills, and Lathe.
Ryland Homes  Houston, TX 1996 – 1997
Warranty Specialist
• Responsible for scheduling Warranty repair jobs throughout the Ryland Homes Community’s.
• Made frequent contact with customers to evaluate their home repair needs.
• Accountable for job assessment, material evaluation, and the supervision of all home repairs.
• Ensured customer satisfaction and quality repairs.
• Focused on professionalism, time management, timely repairs, and a one-time resolution for the customer.
REFERENCES: Available upon request.
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