I am currently looking for a job in the your estimating division. I am currently involved in proving general cortactors with a Division 10 signage quote and I am familiar with job plans and specifications.
Stephen Lombardo
89 Dutchneck Rd
Waldoboro Maine 04572
Tel: 207-832-0505
mr.lombardo[at]roadrunner.com
Summary
Broad range of experience with servicing the customer….Over 14 years of experience…Excellent time management skills and ability to work well with everyone
Contributing to being a huge asset to your company include my many years of experience serving the customer, my eagerness and willingness to do what it takes to be successful and my goal of learning as much about the job as possible to work my way through management.
Areas of Expertise:
ï‚· Excellent Time Management Skills
ï‚· Strong Communication Skills
ï‚· Computer Expertise
ï‚· Goal Oriented
ï‚· Leadership Skills
Career History
Sales & Estimating 2008 - Present
Intelligent Signage, Inc.
Wilmington, Delaware
ï‚· Providing the lowest quote to all general contractors bidding on building projects and renovations.
ï‚· Follow up with every job and maintaining relationships between Intelligent Signage and others.
Leads Dialer Manager 2001 - 2008
Bank of America
Belfast, Maine
Created leads by retrieving information from a database & delivering it to our internal and external calling centers throughout the United States.
Consulted with upper management, in assisting in representative productivity, center performance, scheduling employee tasks, monitored compliance laws implemented education for new hires & system modifications.
ï‚· Responsible for driving productivity, while increasing revenue for my division by 23%.
ï‚· Several months as a Top Performer.
ï‚· Perfect Attendance.
ï‚· Several Letters of Praise from customers and other managers outside my area.
Customer Retention 1999 - 2000
MBNA
Belfast, Maine
Negotiated competitive rates, to prevent customers from closing their accounts and going to another company. Transferred balances from other credit cards to MBNA while generating revenue. Informed customers on benefits and products to increase usage of card and products.
ï‚· Promoted to an Operations Management position.
ï‚· Top Performer several times,
ï‚· Peer Advisor
Senior Collections Representative 1995 - 2000
MBNA
Belfast, Maine
Worked with our customers who had experienced financial troubles with repaying back the monthly payment. Made arrangements with customers to set up a payment plan or settlement in order to prevent revenue loss for the bank.
ï‚· Successfully moved through all the stages of delinquency (30-180 days delinquency), this meant more personal responsibility and tougher goals to achieve.
ï‚· Received many letter of praise from customers who had been past due.
ï‚· Top Performer Awards.
Balance Transfer Representative 1994 - 1995
MBNA
Belfast, Maine
Established a first contact with new customers, introduced products and transferred balances from other accounts over to our introductory interest rates.
ï‚· Several letters from the Customer.
ï‚· Top Performing Team Recognition.
ï‚· Selected as an "All Star" Performer and received an award.
Education
Pursuing an associates degree in Business Administration at the University of Maine, Belfast, Maine.
Professional Development
Classes Include:
Time Management Microsoft Word
Microsoft Excel Microsoft Power Point
Microsoft Front Page Microsoft Access Microsoft Outlook Basic HTML
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