SENIOR MANAGER with proven leadership skills and extensive record of developing and implementing new processes, streamlining current processes, developing new sales and marketing techniques, and increasing annual sales. Cultivate an atmosphere of integrity, respect, care, and fun for customers, staff, and affiliates. Thrive in researching, analyzing, and investigating all aspects of a project. Broad-based expertise includes:
- Project Management
- Marketing Management
- Creative and Artistic Design
- Mechanical and Technical Abilities - Sales and Production Management
- Employee Training and Development
- Customer Presentations and Negotiations
- Estimating, Budgeting, and P&L Responsibility
PROFESSIONAL EXPERIENCE
SENIOR MANAGER, American Pacific Mortgage, Roseville, CA 2001 – Present
Project Management
 Managed high-producing sales, marketing, and service office, increasing sales from $800K to $2.5M per month for a top 5 mortgage broker.
 Grew customer base from 100 to 7,500 through referrals from satisfied clients.
 Supervised legal compliance with no discrepancies found in > 12 years.
 Improved timeliness of job completion by streamlining processes and removing room for mistakes:
- Set up color coded process that made processor and loan officer aware of all actions taking place on each file.
- Created visual tracking system to keep urgent items needing completion on the forefront.
- Implemented mandatory weekly group office meetings to discuss files in process and resolve potential problems.
Staff and Sales Management
 Recruited and retained sales and administrative staff of 15: 1 administrative specialist, 1 personal assistant, 2 processors, and 11 loan officers. Drove performance through training, supervision, and evaluation.
 Coached improvement in the areas of sales, marketing, processing, and interpersonal communication to create an atmosphere where staff excelled and enjoyed their jobs.
- Initiated weekly, one-on-one coaching sessions with staff member who struggled in communicating with clients and co-workers; proactively addressed issues and developed strategies that significantly improved the overall work environment.
 Empowered staff by teaching them to make good decisions, to be ethical, and to have consideration when dealing with clients, affiliates, and third-parties.
Marketing Management
 Directed team to formulate new marketing strategies for individual salesperson success.
 Boosted market position by creating and implementing multiple marketing pieces and strategies, including monthly newsletters, daily marketing flyer for realtors, and direct market mailers based on community demographics.
 Employed relationship management strategies to generate referrals, tailoring marketing pieces for clients in all phases of their transaction; sent out pieces ranging from welcome and congratulation letters, to coupons for local service providers, gift certificates, thank you gifts, follow up letters, and birthday cards.
 Served as guest speaker at realtor functions, delivered lender market reports, and taught classes to realtors and the general public. Implemented home fairs to generate new business and keep a high profile within the community.
 Received thanks from numerous customers for the marketing pieces they received and enjoyed reading.
Customer Service Management
 Managed customer satisfaction by teaching and mentoring 15 staff members; set standard for honesty, confidentiality, fiscal responsibility, and proficiency in their work.
 Proactively addressed problems and rewrote procedures to keep complaints from reoccurring. Taught staff strategies for working effectively with underwriters to expedite loan closing and resolve obstacles in the process.
 Received accolades from customers for the care, concern, and professionalism displayed with services.
 Fostered a warm, client-focused atmosphere by implementing a procedure to welcome clients by posting their names on a board in the front lobby.
SENIOR MANAGER, E.C.C., Pollock Pines, CA 1999 – 2008
 Directed project planning, estimating, and bidding for a home remodeling construction company. Monitored subcontractors’ timelines, budgets, and design processes.
 Managed numerous construction / remodel projects each year, including a complete remodel of a dilapidated, single-family home::
- Secured the home’s purchase price at one quarter of the market value and obtained private financing.
- Drew architectural plans for new floor plan, including specifications for plumbing, electrical, bathrooms, bedrooms, HVAC; exterior plans for entry doors / windows; and landscape plan including new driveway.
- Established budget of $100K and timeframe of 1 year and hired subcontractors. Conducted weekly inspections of work done by subcontractors and their crews.
- Completed project on time and within budget, and sold the home with a net profit of $125K. Received daily visits from neighbors thanking the team for fixing up this home and improving their neighborhood.
MANAGER, Central Pacific Mortgage, Folsom, CA 1999 – 2001
 Started branch with banking firm that provided mortgage branching for mortgage brokers serving residential customers. Recruited by American Pacific Mortgage in 2001 and rapidly promoted to Senior Manager.
Previous experience as Loan Officer with Vitek Mortgage Group, ChoiceOne Funding, and Redwood Equity Loans; and as Assistant Operations Manager with Security Pacific National Bank, Orange, CA.
EDUCATION / LICENSURE
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION, University of Phoenix
 California Department of Real Estate, Brokers License, 1999-Present
 California State Contractors License Board, General Building Contractor, 1999-Present
 California Department of Real Estate, Salesperson License, 1995-1999
PROFESSIONAL ORGANIZATIONS
 California and National Association of Mortgage Brokers
 Placerville Chamber of Commerce, El Dorado Association of Realtors
 Women’s Council of Realtors
COMPUTER SKILLS
 MS Office (Word, Excel, Outlook, and PowerPoint)
 Database management using ACT
 Expert in using Calyx Point Origination Software, e-Magic, LP and DU platforms
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.