Douglas J. Deyo, MBA
17314 W. Grant St.
Goodyear, AZ 85338
Phone: (480)-226-4674
__________________________________
Summary of Qualifications
High energy Finance/Facilities/Operations management professional with exceptional interpersonal and communication skills coupled with an extensive background in the following broad-based competencies:
* Financial Management
* Space Planning
* Restaurant/Hospitality Mgmt.
* Training/Development
* Strategic Planning
* Construction Management
* Communication/Marketing
* Facilities/Property Mgmt.
* Support Svcs. Mgmt.
* Project Management
* Analysis/Reporting
* Budgeting/Forecasting
* Procurement Management
* Contract/Vendor Mgmt.
* Process Improvement
* Systems Implementations
* HR Management
* Quality Management
* Proven ability to assess operational performance and implement process improvements designed to achieve cost targets while delivering quality service.
* Demonstrated ability to implement systems and drive process improvements to maximize system performance and efficiencies.
* Excellent qualifications in strategic planning with comprehensive knowledge of management, organizational development, team building and project execution.
Professional Experience
Jefferson Wells - Phoenix, AZ 2008-Present
Professional
* Client engagement management for large construction projects to include – auditing, consulting, process improvement, cost savings, contract evaluation, and relationship management.
* Conduct reviews of CM contracts and subcontracts, audit/review payment applications, recommend contract language adjustments, audit/review payrolls, and evaluate/review job cost.
* Develop and review audit report with client.
* Identify areas of risk and areas for improvement and make corresponding recommendations.
* Review Fees and costs for alignment with contract specifications.
Cityblock, Inc. - Tempe, AZ 2006-2007
President
* Demonstrated leadership to position the company at the forefront of the Construction and HVAC industries. Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability and growth as an organization.
* Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources. Plan, develop, and implement strategies for generating resources and/or revenues for the company. Identify acquisition and merger opportunities and direct implementation activities.
* Implementation of company strategic plan, vision alignment, sales/marketing strategies, HR policy and procedures, training, and growth strategies.
* Process/procedure implementation, fleet management, staffing/training, financial management, purchasing strategies, systems improvement, and process improvement.
* Management/planning of multiple construction projects including minor repairs, tenant improvements, renovations, and ground-up development.
* Management of building services division for over 100 separate locations totaling over 1.5 million square feet of commercial building space.
* Management/leadership of sales and marketing functions.
* Leadership/management of client relationships, contract revisions, new contract development, vendor selection.
Transportation Security Administration (Chicago Midway Airport) – Chicago,IL 2002-2006
Administrative Officer
* Management responsibility for all office support areas for the TSA at Chicago Midway Airport – facilities/financial management, procurement, vendor selection, contract management, reception, human resources, telecommunications, IT management, process improvements, and executive level decision making.
* Coordination/project management of all construction projects including office build outs, operations re-configurations, space management, etc.
* HR Policy and procedure development and implementation; benefit administration, dispute resolution, performance management, EEOC reporting, and recruiting.
* Procurement management as local Contract Officer’s Technical Representative for government acquisitions and contracts.
* Financial management - reporting, tracking, controls, and budgeting for all related operations; expense and travel voucher management; policy/procedure implementation; variance analysis/reporting.
* Property/facility management responsibility for all site selections, build-outs, construction coordination, vendor selection/coordination, proposal generation, contractor selection, relationship development with city/local/federal government agencies.
* System administration/Point of Contact on various systems – PMIS (Performance Management), PARIS (Incident reporting), TAMS (Asset Management), TEServ (Travel Expense Reporting).
* Overall responsibility for all human resource, payroll, performance management, training coordination, and development for staff of 550 employees.
Accenture – Chicago,IL 1999-2002
Location/Project Manager
* Management responsibility for all office support areas in the eight Chicago Metro locations which includes – facilities/financial management, foodservices, security, health services, fitness services, marketing, customer service, construction/project management, retail/catering services, communications/marketing, switchboard, reception, maintenance, custodial, grounds and landscaping, call center management, and executive support management.
* Financial management over North Central Region operations ($800 million); development of financial operations reporting including – variance analysis, capital planning/tracking, headcount/overtime analysis, and metrics development.
* Construction/project management of 100,000 sq. ft. state-of-the-art build-out of a $3.5 million conferencing/telecommunications center.
* Designed and implemented - US wide financial operations training program; location operation audits designed to achieve service consistency/efficiency through process improvements.
* Management of commercial office real estate totaling 1.5 million square feet and servicing 7,000 company professionals including management of call center operations/service delivery.
Achievements:
* Achieved efficiency improvements of $1.5 million through process re-engineering and organizational restructuring.
* Implemented shared services call center environment utilizing Siebel to aid the efficient and effective delivery of services at a local, regional, US and global level; designed metrics and managed multi-department project from inception to completion.
* Effectively managed vendor contracts to align with customer expectations while realizing cost savings of $200k.
* Teamed with Finance team to design/implement a financial reporting/budgeting process for the operations groups.
* Designed occupancy tracking/reporting database, locations operating metrics, operations audits to aid in the attainment of organizational objectives.
* Extensive exposure, presentations, and delivery of ad-hoc reporting to executive management.
Aramark – St. Charles, IL
Controller/Operations Director 1994-1999
Controller/Retail Manager 1988-1994
* Management of multi-unit costs and operations to align with the desired budgetary/financial targets including - financial statement reconciliation, forecasting and capital planning, variance analysis/reporting, accounting functions, headcount/overtime analysis, metrics, and ad-hoc reporting, policy/procedure implementation financial controls, systems development, cost analysis, and financial modeling.
* Conducted break-even analysis, marketing, strategic planning, personnel development, training, customer service, competitive analysis, trend analysis, concept development, and pricing strategies.
* Conducted and implemented service delivery training, production training, service delivery standards, TIPS training, and cash handling procedures.
* Designed and implemented $4 million nightclub operation, $500k snack bar operation, and $1 million gourmet deli. Implementation included menu planning/design, marketing, staffing, training, cash controls, and product/inventory controls.
* Systems implementations included – CMMS (Maximo asset tracking/product ordering/preventive maintenance planning), Miracle, Kronos, HR reporting systems, corporate reporting systems, and implementation of process improvements to maximize system capabilities and efficiencies.
* Implementation/design of policies and procedures - inventory control, implementation of ordering procedures/controls, HR policies/guidelines, development of staffing models, performance measures, compliance reviews, and cash management controls.
* Financial management over Central Region ($145 million) – implemented regional forecasting process, capital planning process, standardized reporting guidelines.
Achievements:
* Managed/maintained operating costs of $30 million at multiple locations to achieve financial targets annually.
* Designed/implemented HR reporting system to achieve EEOC compliance and enhance reporting/tracking capabilities.
* Developed finance training targeted at operations managers/supervisors. Training was implemented nationally for all new hire managers.
* Managed customer satisfaction project – cross departmental survey design/tracking tool; development of cross departmental project team designed to address deficiencies; lead strategic initiatives leading to proactive management of operations.
* Process re-engineering efforts leading to cost/headcount reductions of $3 million without impact to quality or service delivery.
Education
Aurora University – Aurora, IL 1993
MBA – emphasis in Finance, Organizational Development, and Quality Management
University of Wisconsin – Platteville, Platteville, WI 1986
BS - Business administration with emphasis in accounting, finance, and computer science
Miscellaneous
* Extensive Microsoft Office application skills – Excel, Word, Power Point, Access, Crystal Reports.
* Familiar with third party systems – Siebel, Peoplesoft, CMMS, Yardi, Aperture, Miracle, EMS.
* Member IFMA; Member APQC; Certified meeting facilitator
* Benchmarking against “best in class†organizations.
* Completed one-week production management course at the Culinary Institute of America.
* Skilled in food production/handling, sanitation, and OSHA requirements.
* Certified Federal Contract Officer’s Representative (COR).
* Secret Security Clearance (held during employment with Dept. of Homeland Security).
References
Available upon request
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