PETER J. FINNO
SKILLS
§ Excellent customer service, interpersonal and multi-tasking skills.
§ Ability to work independently as well as part of a team.
§ Excellent organizational and time management skills.
§ Detail oriented, self motivated and a quick learner
§ Proficient in Microsoft Office and Web applications.
EDUCATION
Kaplan Career Institute, Charlestown, MA 2008-10/2009 A 14 month full-time, Hands-on, intensive HVAC/R program covering:
§ Basic Refrigeration ; Electrical wiring and troubleshooting
§ Residential Refrigeration and Appliances, Window A/C, dehumidifiers, heat pumps.
§ Commercial Refrigeration: pump down Systems, Ice Makers, and Walk-in Units
§ Heating Systems: oil and gas, hydronic with zone control, forced hot air, and radiant heat; Heat Load Calculations
§ Troubleshooting electrical and mechanical components ; installations and Duct Sizing
§ Copper tubing: cutting, brazing, soldering, swaging, flaring, bending, black iron pipe: sizing, cutting, threading.
EPA Universal Certification Umana Barnes, East Boston, MA 2001-2002
Completed All High School Requirements
PROFESIONAL EXPERIENCE
United States Facilities Management (an intergraded facility service company), Brockton, MA 2008-Present
Manager
§ Manage and direct supervision over multiple employees in various fields.
§ Fill in for various duties as needed such as painting, janitorial work, etc.
§ Interact regularly with client management
§ Maintain budgets and payroll
§ Purchase supplies and equipment
§ Perform quality service audits to assure work is up to client expectations
Crate and Barrel, Wilmington, MA 2007-2008
Delivery
§ Responsible for handling customer questions and concerns about merchandise and other issues.
§ Loaded trucks daily with orders received.
§ Delivered furniture in a timely and professional manner.
Lowes Home Improvement, Woburn, MA 2005-2007
Delivery
§ Loaded and delivered store appliances.
§ Contacted clients with expected time and handling customer issues as they arise and answered any questions about merchandise.
§ Used database system to complete job duties and check inventory.
References Available Upon Request
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