Applies a Dedicated Work Ethic to Secure Project Deliverables within Scope and to Specification
Innovative leader with more than 15 years customizing and executing strategic action plans to drive business growth and continuous improvements. Coordinates operations for multimillion-dollar companies. Forges and maintains key alliances to drive profit. Background includes multiple industry-related certifications and awards and experience working with Home Depot.
Applies a Dedicated Work Ethic to Secure Project Deliverables within Scope and to Specification
Innovative leader with more than 15 years customizing and executing strategic action plans to drive business growth and continuous improvements. Coordinates operations for multimillion-dollar companies. Forges and maintains key alliances to drive profit. Background includes multiple industry-related certifications and awards and experience working with Home Depot.
• Amplified revenue 40% by restructuring sales approaches, targeting large organizations.
• Expanded the New Jersey territory from zero distributor locations to 18 distributor locations.
• Recruited to structure new business plans and forecasts for a startup Hardscape reseller organization, coordinating efforts and establishing new milestones. These efforts enabled the company to receive recognition as NJBB’s Outstanding Up and Coming Business as well as New Jersey Landscape Association’s Award of Excellence.
Process Improvements:
• Directed the expansion of a retail sales division, increasing revenue from $4M+ to over $100M.
• Facilitated the growth of a paving service from less than 1 million sq. ft. to over 14 million sq. ft.
• Improved a client base from zero accounts to 1,000+ accounts by providing superior customer support.
• Increased sales from 7% to 48% through effective training.
Operations Management:
• Designed and integrated a high-impact marketing campaign, introducing a new product concept.
• Led sale, promotional, customer support, and vendor relation initiatives for Cambridge Paving-Stones.
• Oversaw the implementation of an AR credit authorization system, producing a 30%+ gain in write-offs.
PROFESSIONAL DEVELOPMENT
BSME University of Hartford
Van der Koi Business leadership Certificate of Completion
Completed Coursework in HVAC Lincoln Technical Institute
Electronic Technology Bell & Howell (DeVry Institute)
Bell & Howell (DeVry Institute) Electronic Technical
Certifications: ICPI Sales/Contractor Training Instructor
Home Depot Retail Management Training Certificated
Fluent Languages spoken German and English
Veteran Vietnam Service Veteran
International Business Management International Course Completion (online)
Possesses Military Experience in Engineering with the US Coast Guard
Course Study underway in Renewable Energies which will include Certificates and College credits in Wind, Solar, Geo-thermal, and LEEDs certification.
CAREER EXPERIENCE (continued)
(Continued)
Mac SYSTEMS 2008 to Present
EXECUTIVE DIRECTOR
Home service Provider Division for Mac
While at Home Depot I designed a system that was very productive and focused on the customer while incorporating outside professionals to do the selling and field support. The system that was in place was not working because the program was worked by in-house employees who had no idea of the interaction of sub contractor’s intervention. With the changes WE put into place our new formats and our customer satisfaction rate increased from a very low of 4.2 to an increase of 9.68 in a matter of just a few months, 10 being the best. We also set into place a support network for the interconnection of Customers, our home service division, and the field support personal. Our sales increased as well from our season last year with a year to date increase of close to 162%.
THE STONE AGE, LLC 2006-2008
Collaborated with the CEO to realign initial startup business plans and forecasts, reestablishing goals for hiring, time frames, training, new operations, customer base, inventory, limited receivables, operations protocols, marketing, sales, transportation, and discounts. Coordinated efforts to implement new plans, facilitating completion dates and specifications to department managers.
NICOLOCK OF NEW JERSEY
Sales Specialist 2004-2006
Directed negotiations, site development, staffing, inventory control, and communications initiatives. Led the construction of new sites while promoting company brands and services. Performed in-depth market research, identifying and capitalizing on growth opportunities. Launched a new product into the industry.
CAMBRIDGE PAVING-STONES
Senior Sales Representative 1997-2004
Recruited to promote a concept of interlocking pavers called “hardfacingâ€. Led product development, staff training, and program coordination. Created high-impact, informative POP displays, literature, and media presentations.
GRINNEL ENTERPRISES
Director, Sales/Marketing 1996-1997
Oversaw account management efforts, forging and retaining relations to drive profit and generate repeat business. Worked with all personnel to secure objectives on time, within budget, and to specification. Led staffing and training procedures while directing expansion functions. Provided superior customer support, defining and meeting consumer needs. Applied motivational approaches, generating a 50%+ increase in sales. Redesigned the existing sales
system, driving business efficiencies. Proposed process improvements to senior management while forging and maintaining strategic alliances. Increased customer satisfaction ratings from 31% to 98% within a one-year period by conducting effective training. Created a high-impact promotional campaign using POP, television, and publication outlets. Developed and integrated an enhanced robotic engraving machine, boosting workflow from 53 stones daily to more than 300 stones daily. Facilitated contract negotiations, closing a large deal with the New Jersey Nets.
HOME DEPOT
District Installation Manager 1990-1996
Coordinated the integration of products and services into the marketplace. Maintained open lines of communication between retail personnel and subcontractors to drive efficiencies. Led product training while maintaining a 97% customer satisfaction rate nationwide. Conducted in-depth market research to identify and capitalize on growth opportunities.
• Received a Home Depot Leadership Award for outstanding service.
RACH INC. Prior-1990
Director Managed the start-up of a construction company, increasing staff from zero to 40. Handled sales, marketing, negotiations, and budgeting functions. Facilitated project management efforts, securing deliverables on time, within budget, and to specification. Created and integrated operational manuals.
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