FIELD SERVICE ENGINEERING
Summary
• Over 20 year’s technical experience with advanced thermal processing equipment, capital equipment, alternative energy and electronics manufacturing.
• Extensive experience dealing with enterprise customers such as, but not exclusive to: BAE, Bosch, GE Medical, IBM, Intel, Lucent, MA/Com, Motorola, NSA, Raytheon, Solectron, Tyco Electronics.
• Proficient in electro-mechanical installations, repairs, calibrations and maintenance on capital equipment.
• Expertise working with different power applications and standby power systems.(UPS)
• Expertises working with bar coding and product automation counting applications.
• Expertise with on-load/off-load packaging equipment and conveyer systems,
• Expertise working with numerous gases for thermal processes, such as but not limited to: Hydrogen, Disassociated Ammonia, Propane, Boron, Argon, Nitrogen, and Cleaned Compressed Air.
• Certified in Siemens S7 PLC programming 1, GE Fanuc 90/30 – 90/70 PLC programming.
• High degree of technical competence with a wide range of production equipment used in the solar, nuclear and fuel cell industries.
• Proficient in working in controlled atmosphere working areas, such as clean rooms.
Employment History
11/1992 – 2/2009: BTU International – North Billerica, Ma.
Senior Field Service Engineer
• Traveled worldwide to customer sites/ facilities to install, repair, calibrate, maintain, and train on all BTU products.
• Coordinated and implemented major installations of our equipment, in sometimes hazardous working conditions, such as nuclear fuel plants in Russia, Kazakhstan and China.
• Conducted installations from the Country’s Import Customs through commissioning of the installation.
• Provided professional installation for all new capital equipment, on-site service, technical support, training, testing for operation and maintenance of all BTU product lines.
• Provided training programs for equipment operators, technicians and engineers on maintenance, software, power limiting, UPS systems, and system calibration for all product lines
• Major contributor in department goals of achieving revenue goals, averaging from $500,000 and up per quarter.
• Continuously conducted high totals of service calls, averaging 90 per year with no negative outcomes.
• Acted as liaison between customer, management and engineering.
• Performed overall analysis of used and obsolete equipment for upgrading to current technical and operating standards.
• Exceeded and sustained performance goals in all aspects of my job classification.
• Achieved the versatility and knowledge to service virtually all BTU systems.
• Seen as a role model within the department, called upon for coaching guidance by others.
• Exemplified the established norms and values of company policies and procedures, while clearly providing intellectual leadership to other Field Service Engineers on handling troubleshooting, dealing with difficult customers, and coordinating work orders in tight schedules.
Electrical Technician
• Assigned as electrical lead on new production lines still under engineering design.
• Prioritized production orders
• Team lead for 4 to 12 employees, responsible for assigning workloads according to employee's skills.
• Processed and implemented Engineering Change Orders (ECOs)
• Monitored quality of production orders.
• Standardized production assembly procedures with supervisors.
• Conducted training of production procedures (#’s of people, training materials, testing materials)
• Assisted in revising electrical sign off and check list manual for production, which resulted in ISO procedure used to the present day.
• Managed implementation of a peer review pilot program which resulted in formation of teams with complementary skills. Resulted in improved production output and quality and transformed apprentice groups into high performing teams. Management noted improved morale and productivity.
CEO/CFO – Proprietor, Middlesex Alarms Inc – Lowell, Ma.
CEO, CFO of Fire Protection Company
• Performed and conducted all aspects of the business
• Chief Project Manager and Designer
• Site Foreman and Sprinkler Fitter/ Fire Alarm Technician
• Sprinkler Fitter/ Fire Alarm Technician
• Part time Apprentice Sprinkler Fitter/ Fire Alarm Technician
Education
American Fire Protection Association
Dallas, Texas
Fire Protection Designer
Professional Development
Seimens S7 PLC programming 1
GE Fanuc 90/30 – 90/70 PLC programming
Allen Bradley PLC programming experience.
FIELD SERVICE ENGINEERING
Summary
• Over 20 year’s technical experience with advanced thermal processing equipment, capital equipment, alternative energy and electronics manufacturing.
• Extensive experience dealing with enterprise customers such as, but not exclusive to: BAE, Bosch, GE Medical, IBM, Intel, Lucent, MA/Com, Motorola, NSA, Raytheon, Solectron, Tyco Electronics.
• Proficient in electro-mechanical installations, repairs, calibrations and maintenance on capital equipment.
• Expertise working with different power applications and standby power systems.(UPS)
• Expertises working with bar coding and product automation counting applications.
• Expertise with on-load/off-load packaging equipment and conveyer systems,
• Expertise working with numerous gases for thermal processes, such as but not limited to: Hydrogen, Disassociated Ammonia, Propane, Boron, Argon, Nitrogen, and Cleaned Compressed Air.
• Certified in Siemens S7 PLC programming 1, GE Fanuc 90/30 – 90/70 PLC programming.
• High degree of technical competence with a wide range of production equipment used in the solar, nuclear and fuel cell industries.
• Proficient in working in controlled atmosphere working areas, such as clean rooms.
Employment History
11/1992 – 2/2009: BTU International – North Billerica, Ma.
Senior Field Service Engineer
• Traveled worldwide to customer sites/ facilities to install, repair, calibrate, maintain, and train on all BTU products.
• Coordinated and implemented major installations of our equipment, in sometimes hazardous working conditions, such as nuclear fuel plants in Russia, Kazakhstan and China.
• Conducted installations from the Country’s Import Customs through commissioning of the installation.
• Provided professional installation for all new capital equipment, on-site service, technical support, training, testing for operation and maintenance of all BTU product lines.
• Provided training programs for equipment operators, technicians and engineers on maintenance, software, power limiting, UPS systems, and system calibration for all product lines
• Major contributor in department goals of achieving revenue goals, averaging from $500,000 and up per quarter.
• Continuously conducted high totals of service calls, averaging 90 per year with no negative outcomes.
• Acted as liaison between customer, management and engineering.
• Performed overall analysis of used and obsolete equipment for upgrading to current technical and operating standards.
• Exceeded and sustained performance goals in all aspects of my job classification.
• Achieved the versatility and knowledge to service virtually all BTU systems.
• Seen as a role model within the department, called upon for coaching guidance by others.
• Exemplified the established norms and values of company policies and procedures, while clearly providing intellectual leadership to other Field Service Engineers on handling troubleshooting, dealing with difficult customers, and coordinating work orders in tight schedules.
Electrical Technician
• Assigned as electrical lead on new production lines still under engineering design.
• Prioritized production orders
• Team lead for 4 to 12 employees, responsible for assigning workloads according to employee's skills.
• Processed and implemented Engineering Change Orders (ECOs)
• Monitored quality of production orders.
• Standardized production assembly procedures with supervisors.
• Conducted training of production procedures (#’s of people, training materials, testing materials)
• Assisted in revising electrical sign off and check list manual for production, which resulted in ISO procedure used to the present day.
• Managed implementation of a peer review pilot program which resulted in formation of teams with complementary skills. Resulted in improved production output and quality and transformed apprentice groups into high performing teams. Management noted improved morale and productivity.
CEO/CFO – Proprietor, Middlesex Alarms Inc – Lowell, Ma.
CEO, CFO of Fire Protection Company
• Performed and conducted all aspects of the business
• Chief Project Manager and Designer
• Site Foreman and Sprinkler Fitter/ Fire Alarm Technician
• Sprinkler Fitter/ Fire Alarm Technician
• Part time Apprentice Sprinkler Fitter/ Fire Alarm Technician
Education
American Fire Protection Association
Dallas, Texas
Fire Protection Designer
Professional Development
Seimens S7 PLC programming 1
GE Fanuc 90/30 – 90/70 PLC programming
Allen Bradley PLC programming experience.
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