Seeking employment with a company that will allow the use of my management, customer service and current abilities in the HVAC industry also DDC to help the further development of my skills and grow with a reputable company. I am productive, dependable, and pay attention to detail. Work hard to get ahead, desire to excel. Passion for getting the job done! Eager to start!
Experience:
8/2006 – Present Time Warner Cable Ontario, CA
Retention/Sales Representative
• Customer service and retention provide information on all aspects of cable services to potential and current customers by telephone
• Billing, repair, collections, process adjustments and respond to other types of inquiries
• Respond to complex unresolved customer complaints; attempt to resolve complaints successfully
• Save customers from disconnecting services, upgrade cable services in accordance with company requirements and customer needs
• Daily Sales targets. Commissions driven call center environment
4/2006 – 08/2006 Flavours Inc. Corona, CA
Warehouse/DC Manager
• Oversee all functions of the warehouse
• Assist in the training of new team members on distribution processes, procedures and equipment
• Monitor and develop daily production goals for team members
• Identify problems recommend changes; assist operations manager in problem resolution pertaining to production, safety and quality
• Receiving, shipping, order fill, returns
• Also responsible for complying with OSHA & FDA regulations
6/2002 – 8/2006 Sprint Business Center / Wirelessgus.com Ontario, CA
Nextel/Sprint inside Sales Associate/Team Lead
• Provide outstanding sales and service support for customers over inbound phone calls or walk-ins to store
• In partnership with outside sales, develop customer rapport and identify sales opportunities in store or at customer location
• Provide general knowledge/training to each customer as they purchase new handsets/data applications.
• Maintain highest level of customer satisfaction by having each customer issue resolved in the timeliest manner, in store
• Work in fast paced team environment with commissioned sales as primary focus
• Generate leads and make outbound calls to new business and existing clients
6/2003 – 4/2006 EMCD Inc Rancho Cucamonga, CA
Supervisor/Lead Forklift Operator
• Provide accurate and timely unloading/loading of freight
• Lead forklift Operator utilizing a sit-down propane lift w/carton clamp attachment
• Maintained smooth operation of the distribution/warehousing department
• Involved in Safety Committee, planning and coordination of warehouse to ensure highest levels of safety
• OSHA Certified
Education:
03/2009- Present (November Completion) Brownson Technical School,Anaheim CA
Master Commercial/Domestic Refrigeration and Air Conditioning Technician
HVAC-R DDC Technology
2009 Mira Loma Christian School Riverside, CA GED
9/1995 – 6/1999 Chaffey High School Ontario, CA General Studies
Certification:
EPA 608 Type I; EPA 608 Type II; EPA 608 Type III; EPA 608 Universal
Skills:
♦ Sales Experience
♦ Bilingual Fluent English/Spanish
♦ Electrical Light Commercial/Residential
♦ Preventive Maintenance
♦ Certified Forklift Operator ♦ Gas and Heat – Pump Heating Systems
♦ Equipment Maintenance
♦ Mechanical Aptitude
♦ Brazing
♦ OHM Meters
♦ Residential and Commercial HVAC Troubleshooting and Repair
♦ Commercial Refrigeration Troubleshooting and Repair
♦ Measuring Superheat and Sub cooling
♦ Electrical skills such as reading and following diagrams
♦ Ice-making Equipment Troubleshooting and Repair
♦ HVAC System Design Project
♦ Design and operate Honeywell LCBS DDC systems
♦ Direct Digital Technology DDC – Zoning Project
References:
Available upon request
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