Strong, diverse background in Sales, Operations, Finance and Accounting with manufacturing, design and build, and wholesale distribution companies. Skilled in improving operational effectiveness and customer care through workflow process improvement and communications management. Experienced in program and project management, procurement and supply chain management, and contract administration and negotiation. Expertise in developing and executing metric driven objectives to drive prompt and profitable completion of project plans. Decisive leader able to leverage analytical and problem-solving skills to achieve positive financial results. International experience with knowledge of political, regulatory, social cultures, and trends in developing countries. Proficient in use of technology, including Microsoft Office, Microsoft Projects, and SAP.
Peter Wolters of America, Inc. Division of Novellus Systems, Inc., Des Plaines, IL
Sr. Product Support Manager: 2006- 2009
Responsible for after-market sales, marketing, product development, product R&D, product and project cost estimation, supply chain management, MRO, key account management, and contract administration. Ensured product quality, profitability and customer commitments were consistently achieved. Managed the order to delivery process and directed daily operations, procurement, production, inventory, and budgeting.
• Profit and Loss responsibility for $13M business unit.
• Increased sales revenue 20% in recessionary economic conditions.
• Increased MRO revenues by 55%.
• Increased gross profit margins by 50%.
• Initiated international product R&D laboratory; took multiple products from conception to product launch in less than one year.
• Developed international supply chain and outsourced products in Mexico and China.
Additional Responsibilities:
• Executed strategic sales and marketing plans and exceeded identified revenue objectives.
• Initiated sales expansion in Central and South America increasing sales and market share.
• Developed MRO sales initiatives and establishment of field service customer care program.
• Implemented product pricing strategy and costing plan effectively reducing costs and increasing profits.
• Authored and negotiated key supply chain, sales, distribution, and joint venture agreements.
• Established employee competency matrixes and developed training, and cross training objectives.
• Developed product training modules marketing materials.
Interlake Material Handling, Inc., Naperville, IL
Manager, Installation & Project Services: 1997 - 2006
Responsible for program, project, site and MRO management including project estimation, procurement, subcontracting, and installation of capital projects. Directed vendor supply chain management, subcontracted services, and after-market product development, sales, marketing, training and service.
• Profit and Loss responsibility for $30M business unit.
• Increased sales of after-market products by over 30% annually.
• Increased business unit gross profit margins 60%.
• Successfully implemented $50M multiple location Wal-Mart DC concurrent re-profiling projects.
• Managed procurement and supply chain totaling $14M of annual manufactured & wholesale distribution products and $16M annual subcontracted services.
• Prepared and managed project budgets for $80M annual capital goods installation projects.
• Developed, managed and directed $1.5M annual operating budget.
• Spearheaded continuous improvement projects and re-engineered, organized and streamlined department procedures reducing cycle times and improving department efficiencies.
• Increased after-market sales revenues by $5M by developing new MRO products.
• Implemented dedicated installation and service teams for retail applications adding $2M in revenue.
• Developed installation and MRO processes and procedures new product lines, created training materials, organized training teams, and conducted MRO product training seminars for customers, distributors and subcontractors.
• Established safety performance metrics and directed construction contractor site safety compliance.
• Authored and negotiated annual Contractor Master Installation Agreements.
Responsible for credit, collection, and contract administration. Directed contract negotiation, closeout, invoicing, accounts receivable, accounts payable, sales taxes, invoicing and centralized progress and milestone billing.
• Managed $30 million average monthly accounts receivable portfolio.
• Managed $100 million annual accounts payable portfolio.
• Reduced DSO by 45%.
• Limited bad debts to 0.05% annual sales.
• Directed and implemented Kaizen re-engineering initiatives associated with centralization of division accounts payable, invoicing and sales tax functions.
• Directed state sales tax filings in 36 states.
• Coordinated state sales tax audits.
• Initiated company-wide procurement card system.
• Authored and negotiated over $200M of sales contracts and leases.
• Mediated all subcontractor and customer disputes.
EDUCATION
• B. S. Finance; University of Illinois, Urbana, IL.
• Additional course work in finance, accounting, economics, risk management and contract law from Illinois Benedictine University, North Central College, and College of DuPage.
• Certified as CASA\GAL, Kane County, IL
• Certified in Theory of Constraints, Project Management, and OSHA Safety Management.
• Trained in Lean Six Sigma.
• Knowledgeable of Federal SOX and FAR regulations.
• Proficient in Microsoft Office and Microsoft Projects software.
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