A determined Human Resource professional with six years of knowledge working a full spectrum of human resources programs, services, and functions with a focus on strategic planning and long term company goals. An expert communicator that is able to resolve conflicts and negotiate win-win outcomes. An independent worker/thinker who uses analytical approaches to problem solving and has the ability to work under pressure to meet project deadlines. Possess over 15 years of superior customer service experience.
KEY SKILLS
• Conflict Management Resolution ◠Familiarity of EEO, ADA, FLSA, FMLA
• Employee Development & Training ◠Employee and Labor Relations
• Team Building/Morale Building ◠Contract Negotiations/Administration
• Employee Counseling
PROFESSIONAL EXPERIENCE
Visionary Property Group, Tucker, GA July 2004 – June 2005
Business Liaison
• Developed in-house training programs (cross training, coaching) for staff members on presentations for Georgia based Real Estate Investment firm which resulted in a marketing budget increase of 35%.
• Interpreted contract language during company negotiations with real estate litigators, realtors, property management, appraisers, contractors and lenders resulting in strengthened client retention and loyalty.
• Re-wrote the Employee Manual which included: revised outdated policies and adding more effective policies, developing efficient job descriptions and standard operational guidelines for new and current staff to ensure compliance.
• Reduced employee turnover rates (28%) by establishing clear policy/procedure guidelines and providing effective conflict management.
• Established company based recruitment relationships with specific employment agencies which specialized in our field of business.
• Developed and executed company specific strategies to align and increase employee performance using talent development techniques such as: performance management.
• Analyzed sales metrics and marketing campaigns, to provide reports to decisions makers and improve results.
Visionary Property Group, Tucker, GA April 2003 – July 2004
Business Coordinator
• Trained employees on company presentation methods to be displayed at convention, association and job recruitment activities.
• Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts.
• Prepared marketing reports by collecting, analyzing and summarizing sales data.
• Researched competitive products by identifying and evaluating product characteristics.
• Planned meetings and trade shows by identifying, assembling, and coordinating requirements.
• Monitored budgets by comparing and analyzing actual results versus archived spending with planned and forecast.
• Updated job knowledge by participating in educational opportunities (workshops, seminars, webinars) and continued research.
Iron Mountain Secure Shredding, Duluth, GA April 2002 – April 2003
Administrator
• Participated in the formulation of department SOPs and ensured they were in accordance with regulatory compliance.
• Contributed to the department’s strategic objectives; identified computer system requirements, workforce development and planning needs as well as directed aspects of the company's business continuity program to minimize the impact of any business interruption.
• Reconciled accounts; ensured that information had been properly recorded and the records contain appropriate authorization for payment.
• Advised unit managers and employees on interpretation and implementation of labor regulations.
• Assembled and analyzed information for the use and preparation of reports, manuals and presentations.
• Generated monthly statements (between $200,000-$300,000), audit and any required ad hoc reports.
• Ensured that proper back-up files were maintained.
• Managed customer relations.
Department of Juvenile Justice/ISP, Decatur, GA November 2000 – April 2002
Juvenile Parole/Probation Specialist (Assistant Supervisor)
• Provided and participated in individual, group and family counseling services assigned to youth and their families.
• Participated in treatment planning and implementation in order to provide input and foster successful rehabilitation of youth.
• Granted intake services as delegated by complaints from law enforcement agencies and citizens concerning juveniles and took appropriate actions.
• Maintained confidential record keeping ensuring and protecting the privacy of clients and their families.
• Performed a variety of administrative duties to facilitate the effectiveness and efficiency of the Intensive Supervision Program.
Adler Insurance, North Miami Beach, FL February 1996 – November 2000
Office Manager
• Provided technical advice to department managers and employees regarding the interpretation and implementation of Federal Equal Employment Opportunity laws and agreements conducive terms and conditions of employment.
• Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that supported operational demands and business objectives.
• Advised managers on employee relation issues and counseled employees in the area of career development.
• Introduced and implemented effective orientation and on-boarding programs for new and existing employees which improved morale and decreased turnover by 43%.
• Assisted upper management in determining more efficient job duties/descriptions for the employees.
• Maintained attendance, vacation schedules and personal records of the employees.
• Analyzed and performed weekly payroll functions (Paychex). Also responsible for light accounting duties.
• Used conflict resolution techniques such as mediation and consensus building to resolve inter office disputes.
TECHNICAL SKILLS
Microsoft Word, Excel, Access, Publisher, PowerPoint, Peachtree Accounting and Financial Software, Quick Books, Adobe Acrobat
EDUCATION
Master of Science – Leadership – Nova Southeastern University Ft. Lauderdale, FL September 2010 (currently enrolled)
Master of Science – Human Resource Management – Nova Southeastern University Ft. Lauderdale FL May 2009
Bachelor of Science – Psychology - Carlos Albizu University Miami, FL April 2005
Associate of Arts – Business Administration- Miami-Dade College Miami, FL May 1992
Barney Fletcher – GA Salesperson Pre-license Course-December 2003 code: 22284
PROFESSIONAL AFFILIATIONS
Member, Society for Human Resource Management (SHRM) (2009 – Present)
ACTIVITIES & AFFILIATIONS
Alumni, Nova Southeastern University, Fort Lauderdale, Florida (May 2009 - Present)
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.