To secure a position that utilizes my skills, expands my knowledge, and offers opportunities for personal and professional growth
Objective
To secure a position that utilizes my skills, expands my knowledge, and offers opportunities for personal and professional growth
Education
 Georgia State University, Atlanta, GA
 Bachelor of Arts and Sciences
 English degree with a focus on writing and editing
 Date of Graduation: May 2003
Work Experience
ADMINISTRATIVE ASSISTANT March 2009 – October 2009
Peter Lawrence Commercial Real Estate (Reston, VA)
 Provide direct administrative support to Vice President, Property Managers, Engineers, and Property Administrator including, but not limited to, proofreading correspondence and lease agreements, typing letters and memos, coordinating special events, and composing staff meeting minutes
 Receptionist duties: operate multi-line telephone system, announce callers, greet and assist visitors
 Process incoming tenant requests from 20 buildings in SideArm database and dispatch engineers accordingly; maintain accurate and thorough records of all tenant requests while keeping property managers informed of high-priority items
 Obtain current certificates of insurance and HVAC contracts for over 100 tenants in order to secure liability coverage
 Generate service invoices, vendor work orders, and monthly rent increase letters to tenants
 Receive tenant payments, log in checks and make daily bank deposits; open and distribute all office mail
 Maintain petty cash and submit monthly reconciliations; oversee functionality of office equipment including copier, fax machine, computers, and phones; maintain log of incoming packages and deliveries
 Collect and submit engineers’ payroll; maintain numerous contact lists, handle all access card activations and modifications in online database
EXECUTIVE ASSISTANT June 2006 – March 2009
Regus Management Group (Miami/Dallas/Washington, DC)
 Perform a variety of administrative duties including transcribing, typing correspondence, proofreading, coordinating travel arrangements, maintaining files, sorting and distributing mail, and entering billing charges
 Provide quality administrative and telephone backup to team members, clients and management as needed
 Assist with all aspects of day-to-day operations of the center including sales/marketing to promote center revenue
 Interact with visitors and clients, manage the video conference and meeting rooms, maintain client calendars
 Perform duties such as faxing, forwarding mail, database maintenance, and ensure sales collateral displays are full
 Responsible for keeping reception area presentable and receive deliveries for both clients and staff
OPERATIONS MANAGER March 2005 – May 2006
Regus Management Group (Atlanta)
 Responsible for all front office activities and providing first class service to the business center clients
 Respond rapidly and accurately to clients, ensuring needs are met
 Actively promote products and services in own/other centers
 Implement policies and procedures on a daily basis
 Responsible for billing, accounts receivable/payable, invoice verification, telecom and connectivity troubleshooting
 Provide support to the Center Manager in running the center on a daily basis and supervising the team
 Deliver high standards of customer service and achievement of budgeted targets
 Handle all Virtual Office inquiries and exceed goals set for monthly Virtual Office sales
EXECUTIVE ASSISTANT July 2003 – March 2005
Interactive Worldwide (Atlanta)
 Perform word-processing work, for over 50 executives, professionally and according to their needs
 Provide administrative support to the Center Manager in terms of doing monthly rent and services billings, entering clients’ payments, creating promotional materials, tracking clients’ usage of services, maintaining monthly services files, etc.
 Operate office equipment: computers, printers, scanners, photocopiers, fax machine, postage meter, audio-visual equipment, coffee machine, etc.
 Tour prospects and assist in the leasing of offices
 Stand in for Center Manager during his/her absence
 Relieve Receptionist: greet and announce visitors, operate multi-line switchboard, maintain logs and worksheets, courier preparations, fax recording, meeting and boardroom bookings, etc.
Honors/Achievements
 Outstanding Customer Service Award
 Professionalism Award
 Don Paulk Journalism Award for Outstanding Literary Talent
 Journalism Internship at Atlanta Parent Magazine
 Staff writer for Georgia State University Newspaper
 Hope Scholarship Recipient
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