I am a decisive, action-oriented and results-focused professional with 20 years in the electronics industry with diverse experience in hardware and software. I am adept at communicating effectively with customers, vendors and staff. I am a dedicated Team Leader with a strong work ethic and the ability to build lasting working relationships. I have exceptional organizational and planning skills, very adaptable and I enjoy new challenges. I have consistently demonstrated advanced problem solving abilities on a timely bases.
Robert Mikul
1301 Jefferson Street
Lake in the Hills, Illinois 60156
224.333.0565 (Residence)
robert.mikul[at]gmail.com (Email)
Professional Summary
Decisive, action-oriented and results-focused professional with 20 years in the electronics industry with diverse experience in hardware and software. Adept at communicating effectively with customers, vendors and staff. Dedicated Team Leader with a strong work ethic and the ability to build lasting working relationships. Exceptional organizational and planning skills, very adaptable and enjoys new challenges. Demonstrated advanced problem solving abilities.
Work Experience
Harland Clarke, San Antonio, TX
Delphax Technologies Inc. Bloomington, MN 2002 - 2009
Senior Electro-Mechanical and Technical Support Technician - IITS Group
• Worked on location at John H. Harland Company in Bolingbrook IL to maintain the Imaggia (high speed, wide-format, digital presses) and the Intouch (high speed, digital printers) MICR printers in a Print on Demand environment.
• Perform scheduled preventive maintenance as needed on Imaggia and Intouch digital presses and printers. Serviced equipment with an oscilloscope, digital meter, tachometer, ammeter, and standard toolsets to ensure equipment specific standards where meet.
• Constantly kept printers running at 98% uptime with 97% reliability, exceeding corporate benchmarks and targets.
• Dismantle, adjust, and upgrade repair printing equipment according to the field engineer bulletins, field change orders, blueprints, schematics, maintenance manuals, or drawings.
• Use test patterns to identify and resolve quality problems in keeping with American National Standards Institute (ANSI) Magnetic Ink Character Recognition (MICR) standards to produce secure digital financial documents.
• Isolate and correct electro-mechanical problems utilizing maintenance diagnostics. Diagnose printer subsystems to board level and repaired defective RCU and PCB as required.
• Diagnose and repair, or replace nonfunctioning Omron programmable logic controllers (PLCs).
• Maintain barcode scanner system and batch delivery module.
• Ensured work performed was consistent and in compliance with all regulatory requirements.
• Evaluate printing systems for equipment updates and safety audits.
• Monitor and troubleshoot network connectivity to local SQL print server queue.
• Performed data backups and restoration to Windows 2000 UI host controllers.
• Assist research and development departments in the United States and Canada in conducting field site evaluations of improvement upgrades.
• Developed and instituted several Consumable Maintenance Service Procedures for the printing systems which preserved the companies hundreds of thousands dollars per year.
• Conduct structured inventory processes through online or illustrated parts catalog.
• Travel to customer sites, both domestically and in Canada, setting up digital press equipment in manufacturing sites, and provided on-call phone technical support when required.
• Utilized technical expertise to train new technicians and press operators in areas of diagnostics, repair, maintenance, and safety; while providing continuous coaching and positive feedback.
• Maintain strong working relationship with client personnel and co-workers by listening to their expectations and meeting the determined requirements.
Laser Solutions International, LLC. Vista, CA 2001 - 2002
Service Technician / LAN Technician
• Field Service Technician for the Xerox DT135, 6135, 6180, 4135, 4635 and Controller Interfaces.
• Network Technician for Xerox Docutech Network Servers and Workstations using XPPS on the Novell Netware platform.
• System Administrator for FIBRE Gateway by AHT Inc on Solaris Hosts.
• System Administrator for Solaris Host File Servers.
• LAN Technician for customers requiring an onsite Network Administrator.
• Installed and configured E-Automate Service Call System for service calls tracking and call closure.
• Performed Advanced Customer Training at accounts that required a higher level of operator interaction with the printers.
• Created and prepared on-site inventories for the digital printer high frequency service intervals.
AST, Inc. & Advanced Satellite & Telecommunications, Rolling Meadows, IL 2001 - 2001
Network Systems Administrator
• Systems Administrator for Novell 4.11 Servers, Windows 2000 Server, Intel NetportExpress Print Servers, Compaq Proliant 3000, Cobalt Cube, Cobalt Cache RAQ², Cobalt RAQ³, RedHat 6.1 Server, 3Com Super Stack II 3300 XM, Cisco 1600 Router, Cisco 1700 Router, Cisco 2600 Router, Adtran TSU ACE, BlackBox SME v.35, Linksys WAP11, Linksys WPC11, Linksys WDT11, Toshiba DP6570, Cannon ImageRunner 5000, Oce 9400, HP DesignJet 1050c, and HP LaserJet printers.
• Converted Compaq Proliant 3000 Novell File/ Print Server to Windows 2000 Server Active Directory Services.
• Setup new print queues for all networked printers and reconfigured workstations for printer access.
• Configured AutoCAD 14 & 2000 workstations for Plotter Print Queues.
• Migrated CSC database, propriety software applications, and critical files to MS Windows 2000 Active Directory Services.
• Verified CSC database for accuracy and connectivity. Edited users access rights and interface scripts to database files.
• Installed and configured QuickBooks Pro 2001 [Multi-User] on LAN for Accounting Department.
• Setup new internal and external email users for access to SendMail system.
• Verified Cisco Routers for connectivity to remote sites via Point-to-Point T1 lines from Ameritech.
• Provided daily system maintenance and backup procedures on all servers and workstations.
• Created and thoroughly documented all network setup and configurations for ease of troubleshooting issues in Systems Administration Log Book.
• Provided technical phone support to external Broadband Internet and Email subscribers.
• Determined training objectives for the new network configuration and developed self-study package.
• Trained key employees on system maintenance, achieve procedures, and setup of new subscribers.
• Created graphical and text based ‘Internet and Email Configuration’ document for new customers.
• Gathered and documented information from numerous Broadband and Wireless vendors for upcoming BSP projects.
• Rewired in-house cubical locations with CAT5 to resolve intermittent connectivity issues.
• Setup and tested an alternate CAT5 Data/Voice [1D2A] wiring solutions for reliability and overall performance for in-house lab.
• Provided timely follow-up of my lab results and documented findings for future reference.
U.S. Robotics, Schaumburg, IL 2000 - 2001
Systems Administrator for Bulletin Board System, CCSO Group
• Systems Administrator for Novell 3.12 Servers, Novell 4.11 Servers, Windows NT Servers, Windows NT Workstations, WorldGroup Servers, Cubix Servers, Ming Server, RedHat FTP Server, 3Com/USR Total Control Network Enterprise Hubs, Compaq Repeaters and Compaq Switches.
• Move Coordinator for Bulletin Board System to the new Schaumburg facility.
• Setup and reconfigured the Bulletin Board System at new location.
• Setup and reconfigured 3Com/USR Total Control Network Enterprise Hub for remote user connectivity via PRI line access.
• Setup and reconfigured Compaq 1108 Repeater and Compaq 5006 Switch for new local area network settings.
• Provided daily system maintenance and backup procedures on all servers.
• Administered user accounts and monitored their daily activities.
• Daily diagnosed of propriety interface software applications for loss of connectivity and proper operation.
• Edited users access rights and interface scripts to key database files.
• Verified database accuracy and completeness.
• Trained additional employees on theory of operation and system upkeep.
• SME focal point for new emerging products.
• Gathered information from Engineering, Product Management and Product Support Management for training development purposes.
• Determined training objectives for the new emerging product lines and developed workshop courses around these criteria.
• Wrote training programs, including outline, text, handouts and tests also designed laboratory exercises.
• Facilitated the training workshops via video conferencing for the Management and Support staffs at Alorica, our new outsource support group for the Broadband Router, Cable Modems and xDSL Modems product lines.
• Tested numerous legacy, emerging, and OEM products in multiple operating systems for reliability and overall performance.
• Provided timely follow-up to my findings and observations, via the groups documented test procedure guidelines.
3Com, Rolling Meadows, IL 1998 - 2000
Lead Cable Modem/xDSL Technical Support Representative, Client Customer Support Organization
• Daily addressed customer requirements to improve their overall perception of 3Com products and interface software being used. Supported 3Com Products - Analog Modems [Sportser, WinModem, Courier, and OfficeConnect], HomeConnect Video Conference Cameras & Big Picture Capture Devices, Palm I - V, xDSL Modems, USB NIDs, NICs, Cable Modems [Telco Return, CMX, CMI, TMX, TMI and USB] and Wireless Networking Equipment and Devices.
• As the lead CM/xDSL Support Representative I provided Escalation Support for Client CSO North America, EMEA CSO, Latin America CSO, the Asia-Pacific-Rim CSO and the Product Support Managers within.
• Daily addressed escalated technical issues and developed procedures for troubleshooting the various represented products of the CCSO. Supported operating systems included MS DOS, PC DOS, MS Win3x, MS Win9x, MS Windows NT 3x/4x, MS Windows 2000 Professional and Server, Macintosh 6x/9x, O/S2 Warp 2x/4x, MS Office 97 & 2000, Novell, Unix, Linux, with all popular Linux X-Windows environments.
• Provided network operations and support using Win3x, Win9x, WinNT 4, Macintosh, O/S2 Warp, Linux, and Unix to resolve network conflicts on a ‘No Holds’ 900 dial in support group.
• Assisted in the development of a 3Com Cable Modem/CMTS Computer Based Training (CBT) program for worldwide technical support and marketing. Worked with outside vendors as the 3Com representative and with the project manager for this CBT. The CBTs were used in conjunction with a marketing campaign for the 3Com Cable Access Unit.
• Involved with the development of the "web based technical support database" portion of the Intranet by redeveloping Quick Flip Guide website.
• Trained with designers and systems administrators of the U.S. Robotics Bulletin Board System to prepare to take over the complete system administration upon relocation to the new facility.
Xerox Corporation, Schaumburg, IL 1985 - 1998
Senior Field Service Engineer
• Worked on location at Allstate Insurance in Wheeling IL to maintain the Xerox Docutech 135, 6135, 4635, 5090, 5390, 5690, Signature Booklet Maker and Rollfeed Systems for our districts primary revenue generator.
• Basic network operations and support using Windows 95, Windows NT4, Novell 3.12 Print Servers and Sun Solaris 2.4 Host Controllers.
• Troubleshooting network conflicts and performed operating system updates as required.
• Daily completion of high frequency service intervals to maintain high-speed xerographic machine reliability.
• Daily addressed customer concerns to improve their overall perception and satisfaction of products used.
Customer Service Specialist
• Focal point for +40 service technicians to assist and resolve machine reliability issues, in turn increasing overall customer satisfaction.
• Workgroup and Team coordinator to insure product knowledge and technical competence for over 36 convenience copier product families.
• Update Field Service Managers on the state of business in respect to their service force, problem accounts, and machine reliability and customer satisfaction.
Education, Training and Development
DeVry Institute of Technology, Chicago, IL 1982 - 1985
Electronics Technician
• Received an Electronics Technician Diploma. Maintained a 3.85 GPA.
3Com/USR University 1998 - 2001
• Completed numerous networking and operating systems courses. Class list furnished upon request.
Smart Force, Sybase, CBT Nuggets, NETg, Learning Tree CBTs 1998 - Present
• Completed numerous operating system appliance and security courses. List furnished upon request.
Computer Knowledge
• PC DOS; Microsoft DOS; Microsoft Windows Desktop, Workstation, Server, and Advanced Server; Microsoft IIS; Macintosh; O/S2 Warp; Novell Netware; ArcServe; ICVerify; Microsoft Office; StarOffice; OpenOffice; Microsoft Visio; Microsoft FrontPage; Adobe Suite; WireShark; SnifferPro; PCSniffer; PCAnyWhere; Crowsoft LANoi; Transcend Network Supervisor; OnTrack Easy Recovery; Norton Ghost; UltraEdit32; VMWare; VirtualBox; MyScope; Cisco IOS; Slackware Linux; Redhat Linux; QNX; BackTrack; FreeBSD; Sun Solaris; Apache; Samba; SendMail; MySQL; FreeNAS; SELinux; DNS, DDNS, and DHCP; Linux Firewall & IP Masquerading; and Variable Subnetting.
• Additionally, numerous alternative popular opensource operating systems appliances.
• Prefer to design and assemble my own server and workstation computer systems.
References
• Business and Personal, available upon request.
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