Richard A. Mickelsen
1113 Echo Circle Home Phone (262) 637-3972
Racine, WI 53406 Email:ramickelsen[at]live.com
Background Summary: Experience in estimating, purchasing, inside sales and customer service in a manufacturing environment.
Qualification Summary
• Reduced manufacturing costs by 20% by nesting materials and determining most effective production method when opportunity was available.
• Maximized sales volume by cultivating relationships with existing customers and prospecting for new accounts resulting in acquisition of $250,000 annual order with new customer.
• Reviewed prototype product specifications for OEM accounts and identified any potential quality issues prior to approval release for production runs.
• Managed $400,000 project, coordinating engineering, purchasing of materials and subcontracting to ensure on time delivery.
• Prepared cost analyst of project identifying cost reducing opportunities resulting in 15% savings on purchased materials
• Coordinated blanket orders and stocking programs where parts could be manufactured with optimal run quantities resulting in reducing customer inventory levels and 10-25% cost savings.
• Demonstrated analytical aptitude when preparing quotes and cost estimates.
• Working knowledge of metal fabrication industry with ability to read/interpret blueprints and schematics.
• Proven problem solver proactively found solutions to customer concerns.
Employment History
Rexnord Industries Inc, Milwaukee WI (2006-2008) Customer Service Representative: Prepared quotations and entered orders. Expedited orders ensuring on time delivery. Authorized returned goods and issued credits. Resolved customer issues as main CSR contact. Provided tracking numbers, scheduled ship dates, and other logistical information.
Wiza Industries, Muskego WI (2004) Inside Sales: Prepared quotations by costing materials and subcontractor services. Created job folders and entered data into computer. Expedited new orders and communicated order status and resolved quality issues. Reviewed current market prices on materials, updated records, and provided formal notice to customer on surcharges accounting for material cost variances.
Ryerson Tull, Milwaukee WI (1997-2003) Fabrication Sales: Prepared quotations, entered orders, procured, materials, and subcontracted work per customer specifications. Monitored backlog, expedited orders to deliver customer satisfaction and revenue goals. Evaluated quality of purchased goods, prepared claims for discrepancies and authorized payment for received goods. Main contact for resolution of customer concerns. Accountable for market share and increases in sales volume.
Jensen Metal Products, Racine WI (1995-1997) Cost Estimator: Determined cost basis for custom metal fabrication by compiling labor, material and subcontractor prices per customer drawings and specifications. Built/maintained good relationship with all OEM accounts. Served as technical advisor to software developer creating program to automate cost estimating functions.
Limited Term Assignments
Water Warehouse Inc, Kenosha, WI (2009) Inside Sales
Teleflex Medical Kenosha WI (2005)/ thru Eagle Technologies) Expeditor
Grove Gear Union Grove WI (2005)/ thru PA Staffing) Purchasing
Education
Associate degree, Industrial Engineering, Gateway Technical Institute. Racine, WI
Earned 90 credits toward B.A., Personnel Management, University of Wisconsin-Parkside Kenosha, WI
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