I derive my greatest satisfaction from providing Human Resource Management consultation and support. In addition, I enjoy assisting management to explore new ways of motivating people, whether the issue is a job performance problem, policy/procedure interpretation or management/ employee development. I also enjoy the results!
I have designed, delivered and evaluated numerous management training programs. The focus of these trainings has been focused on human capital and consistently applying company policy and procedures. I have also trained management in using various motivational techniques to inspire the best from their staff.
Enclosed is a copy of my resume, which describes my experience and skills in more detail.
I look forward to meeting you regarding your open position.
Sincerely,
Expertise
Accomplished human resource executive with an impressive track record in human resource management and currently providing visionary leadership and management to executive staff. Special Talent for Recruiting, Interviewing, resolving employee conflict, Investigations, Advisor, Workers Compensation, Unemployment claims, OSHA, EEOC, Policy Compliance, Benefits Administration, Training and Development, Associate Relations and People Soft/ADP/Great Plains HRIS systems. Responsibility includes multi-state locations.
Qualifications
Accomplished Career Encompassing Strengths In:
• Human Resource Management/ Recruitment and Staffing
• Administrative/ Sales Management
• Human Capital Training and Development
• Strategic Planning/ Organizational Development
Professional
Experience Human Resource Management
• Demonstrated talent for directing and supervising staff of recruitment specialist, payroll specialist, scheduling and training and development specialist, in addition to achieving balance between task needs and employee needs.
• Highly effective in analyzing work flow and communication patterns, to maximize effectiveness of the work team.
• Skilled and confident in organizing start-up phase of new projects.
• Certified in Human Resources Management; 16 years professional experience, State and Federal Law Compliance
• Responsible for all recruiting and staffing, interviewing, placement and evaluation of personnel (Regional Sales Managers, Operation Managers, Department managers, Sales and Support staff), mediated all employee disputes & EEOC Claims, administered physiological profiles utilizing the Predictive Index Survey and REID survey programs.
• Researched and helped administer employee benefits (medical, dental, vision, 401K plan and employee stock purchase plans for the Southeast Region.
• Administered all Leaves of Absences, FMLA, Short Term Disability, Long Term Disability, maintained OSHA Log for corporate office and 30 stores, Workers Compensation and Unemployment Claims.
• Developed polices and procedures for use throughout company. Solely responsible for writing Workplace Violence Policy and No Weapons Policy.
• Maintained all employee files (I-9, Tax, EEOC etc.)
• Reviewed all employee performance reviews and advised managers on documentation for employee files.
• Counseled Executive Staff, Regional Managers and associates regarding employment issues.
• Developed strong working relationships with Colleagues, Associates, Managers and HR Team.
• Developed and implemented company recognition program for Southeast Region (GA, AL, NC, SC & TN) and the Mid-Atlantic Region (MD/ VA/ NJ/ DE & PA).
Professional
Experience Administration/ Sales Management
• Supervised 21 Business Managers and 69 Sales and support staff.
• Developed and Prepared Regional HR budget in addition to operating within budget parameters.
• Reviewed P&L statement each month
• Negotiated contractual agreements pertaining to advertising, rental of facilities for temporary offices/ training prior to new store openings.
• Responsible for event planning for all employee functions including recognition programs, holiday parties and customer events.
• Chairman of the United Way Campaign (1996, 1997, 1998, 1999 & 2000)
• Chairman of the Customer Service Board (1996, 1997, 1998, 1999 & 2000)
• Highly persuasive with excellent negotiations skills. Demonstrated ability to build and maintain effective business relationships based on responsive flexible approach and comprehensive needs assessment.
• Promoted diversified product lines with ongoing market analysis to determine optimum sales strategies.
Training and Organizational Development
• Conducted New Hire Orientation, Policy Compliance, Insider Trading (SEC), Register/Computer Point of Sale Training and selling techniques seminars and Nordstrom University Future Leaders Workshops.
• Responsible for training the Trainer.
• Conducted in house and off site training workshops for all Human Resource Representative/ Specialists/Managers.
• Effectively trained all managers in leadership, coaching, interviewing, harassment, sexual harassment, diversity, workplace violence, weapons in the workplace, safety in the workplace, EEOC & State & Federal Labor Laws.
• Implemented and managed the Internship Program for the South East Region.
• Trained diverse groups from entry level to executive level. Provided structured training in high turnover environment for seasonal employees, while accomplishing departmental goals.
Education 1982- 1986 University of Maryland College Park, Maryland
Bachelor of Business Administration/ Business Management
Highest Academic Honors- Summa Cum Laude
Employment
History
Senior Human Resource Advisor T.A. Williams Consulting 2008 - Present
Director of Human Resources KC Company, Inc. 2007 - 2008
Director of Human Resources Tweeter 2001 - 2007
Director of Human Resources Nordstrom 1991 - 2001
Awards Tweeter Home Entertainment Group Hi Five Award 2002 thru 2007
Nordstrom All Star Award- 1997
Nordstrom Human Resource Gold Cup, 1998, 1999, 2000
Chairman of the Congressional Leadership Committee for the State of Georgia 2005
Certifications
Certified HR Management Generalist (Kennesaw State University)
Certified in “Human Resource Conceptsâ€, Braintree Institute
Predictive Index – Certified Physiological Survey Analyst
Talent Plus - Certified Retail Interview Analyst
Talent Plus - Certified Retail Supervisor Interview Analyst
Certified Behavioral Interview Analyst
OSHA Training - Level One and Level Two Certified
Appointment Notary Public Commission – State of Maryland – Commission Expires January 2013
Seminars Attend numerous annual Legal HR seminars to stay up to date with Federal/State laws and trends.
Affiliations SHRM - Society of Human Resource Management – 2000 to present
Human Resource Executives Network
American Safety and Training
Brainbench Institute
HR Talent Plus
Workforce Advisor
Retail World
American Management Association
Partner Up
Against All Odds
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