To provide excellent customer Support to Management and the Suporting Team. I bring with me over 15 years of Office Management skills and excellent customer service.
Resume of Linda Batson
lindabatson[at]bellsouth.net
Toyota of Easley: Cashier and Closer. Currently employed in Accounting Office as Cashier, balancing Parts and Service sales end of each day. Counting down cash Drawer. Receipting cash, checks and credit cards for New and used car purchases account receivable. Closing Invoices and Reconciling Warranty schedules making Debits and Credit balance parts and service depts. Closing Accounting offices and locking vault at the end of each day.
Employment History: September 1st 2007 September 2008
American Classic Shutters, Inc. as an Office Manager. My job duties and responsibilities include scheduling appt.s for customers, working in Quick Books creating and processing invoices and checks, reconciling accounts in sales and service and maintaining accurate records such as updating addresses and phone numbers. Other responsibility includes answering phones, assisting and supervising installers and updating accurate work schedules daily. Primary goal is maintain excellent customer service which currently is 99% excellent Customer Satisfaction in the South East Region.
August 29th, 2005 – January 23rd, 2007
Crown Nissan of Greenville Job Title: Customer Service Manager/Coordinator
Job responsibilities: Provide excellent customer service to every customer. Goal was to meet customer’s needs involving purchase and delivery of all new and used cars and follow-up calls to all customers as well as follow up calls to Service customers. Handling bNPI and NSI Scores in excellent customer service in Sales and Service throughout the Southeast District. Assist in the training of all new Sales Associates on topics pertaining to Excellent Customer Service, , providing training to all new and current employees on the privacy law, safeguard and securing private documents throughout the Dealership , Maintaining all customer service data. Coordinating events such as New Owner’s Clinic, Greenville Chambers of Commerce. Traveling arrangements, Training in UCS programs, Reynolds and Reynolds, ADP and Microsoft Word and Excel and Power Point.
February 2003 to August 2005
Kia and Toyota of Greer Customer Service Coordinator
Job Duties included Cashier office, reconciling part and Service, answer phones, scheduling appointments. and entering all Kia Warranty Claims.
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