Date of birth: 27th Nov. 1979, Warsaw
Nationality: polish
Address: Warsaw, Poland
Languages:
Polish – fluent:: spoken and written
English – good: spoken and written
(FCE 1998, CAE 2003)
EDUCATION:
03.2009 – until now
University Of Human Resources – Postgraduate studies in field of Human Resources
2006 - 2007
The Polish Open University – Postgraduate studies in field of Managing business company; Economy and Management Department
1998 - 2003
The Warsaw School of Social Psychology - Master’s Degree in Psychology, Institute of cross-cultural psychology
WORK EXPERIENCE AND PRACTICE:
Recruitment specialist - financial sector
Trinity Corporate Services Sp. z o.o., www.trinitycs.com
01. 2007 until now
- Managing recruitment processes for all positions in the company (financial sector)
- Preparing job descriptions and responsible for keeping them current
- Preparing recruitment procedures and instructions (e.g manuals)
- Coordinating with outside recruitment agencies
- Publishing advertisements
- Selection of applications
- Conducting interviews with applicants
- Preparing assessments and recommendations of applicants
- Responsible for pre-employment checks (skills testing, background, pre-employment drug tests and reference checks)
- Generating offer letters and follow-up with applicants
- Preparing Employees' documentation
- Preparing budget for recruitment
- Supporting Managers in internal and external recruitment (transitions)
- Responsible for all introduction of new employees to the company (Welcome, access tag, employee manual)
- Reporting directly to HR Manager and Board
Assistant of Senior Consultant
IIC Partners, BIGRAM Management & Investment Sp. z o. o., Al. Wilanowska 372,02-665 Warsaw, Poland
11. 2006 – 01. 2007
Assisting in recruitment process on executive positions:
- Database search
- Cold-calling
- Head-hunting
- Telephone interviews with Candidates
- Preparing short and long list of Candidates
- Preparing progress reports for the Clients
- Preparing assessments and recommendations
- Participating in recruitment interviews
- Maintaining good relations with the Clients and Candidates
Customer Service and Office Manager
The Warsaw School of Social Psychology, Chodakowska 19/31, 03-815 Warsaw, Poland
11. 2005 – 02. 2007
- Supervision of students affairs (face-to-face, telephone, via internet) based on external and internal regulations
- Supervision of customer service and satisfaction (students, academic workers)
- Recruitment of employees (customer service officers, office workers)
- Preparation and execution of internal procedures and regulations
- Co-operation with other units in collecting data and information on educational process
- Co-operation and reporting to the School Board of Directors
- Annual cost planning and analyses
- Co-operation with IT unit on developing internal ERP system – XAP-SWPS
Coordinator of Students’ Affairs in Didactic Department
The Warsaw School of Social Psychology, Chodakowska 19/31, 03-815 Warsaw, Poland
06. 2005 – 10. 2005
- Co-operation with IT unit, Chief Information Officer and Research & Development Manager in inventing, developing, analyzing and implementing new technology helping in education processes management
- Co-ordination of two units responsible for students affairs and customer service
- Responsible for evaluation of work, data flow and quality of customer service in the units
- Reorganization of the whole department: job analyses, job description, other
- Taking over the position of Customer Service and Office Manager
- Supervision of training courses for students and coworkers in using internal ERP system
Assistant of Chief of Didactic Department
The Warsaw School of Social Psychology, Chodakowska 19/31, 03-815 Warsaw, Poland
10. 2003 – 05. 2005
- Co-operation with IT unit, Chief Information Officer and Research & Development Manager in inventing, developing, analyzing and implementing new technology helping in education processes management (ERP: XAP-SWPS) (e.g. course enrollment application)
- Preparation, introduction and execution of internal procedures and regulations (writing regulations, rules, procedures)
- Customer (Students and academic workers) service
- Supervision and training courses for students and coworkers in using internal ERP system
- Co-operation with web – developer
Course Enrollment Coordinator
The Warsaw School of Social Psychology, Chodakowska 19/31, 03-815 Warsaw, Poland
10. 2002 – 09. 2003
- Supervising and organizing course enrolment for students (6000 students)
- Planning and executing training courses for students and co-workers in implementing process (6000 students)
- Supervision of information campaign for students based on internal regulations
- Supervision of education consultancy for students
- Preparation and distribution of internal procedures and regulations for course enrolment and School rules
- Recruitment of employees (e.g. students advisors, consultants)
Students’ advisor in educational process and course enrollment
The Warsaw School of Social Psychology, Chodakowska 19/31, 03-815 Warsaw, Poland
11. 2001 – 09. 2002
- Advising in individual education process
- Course enrolment service for students
- Planning and organizing of information campaign for students
- Preparation and distribution of internal regulations (e.g.. internal rules, regulations, instructions, others)
ADDITIONAL SKILLS:
- PC and applications (MS Office, Share Point, Mantis, ERP: XAP-SWPS)
- SPSS
- Driving license „B†category since 2002
ACTIVITY:
June 2003 „Marketing research†course in SWPS
April 2003 Focus Group Interview Moderator In marketing company GFK Polonia,
January 2002 Participation in IInd Intercollegiate Negotiation Content under the auspices of Warsaw University
June 2002 „Negotiation and mediation in cross-cultural environment†course in SWPS
January 2002 „Human resource management†course in SWPS
Oct.2000- Oct. 2001 Head of the Students Government in SWPS
Oct. 1999- Oct. 2000 member of the Students Government in SWPS
January – July 2000 organizing the XV-th Congress of Cross-Cultural Psychology in Pultusk, transport section
June – August 1999 working with mentally and physically disabled children and adults in the USA
Dear Sirs,
I am the person who looks for challenging and rewarding job. Please read my resume and if You find me interesting please contact me and than we shall talk. I am available to meet You in Florida on March.
Yours faithfully,
Jolanta Fila-Szyling
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