To create/manage the best home building team in existence
Frank Tuthill
1182 Cambridge Square email: franktuthill[at]yahoo.com
Corona, CA 92882 (cell) 909-772-5479 (home) 951-582-0383
Construction Manager, providing outstanding leadership in developing, implementing and executing processes of improvement to save time, lower costs and improve product. Expertise in field operations from raw land through walk through orientations and customer service. A proven integrated system of training with strengths in management, safety, trade contractor compliance, quality and home buyer satisfaction. My motto is “TEAMWORK WORKSâ€.
Professional Experience
Director of Construction 5 Years
.
· Implemented processes to raise our Customer Service Satisfaction to #1 in the Inland Empire 2 years in a row. (JD Powers Survey)
· Hand-crafted the Technical Training program improving our Field Managers’ (Superintendents) knowledge of construction processes
· Trained 200+ personnel including office staff
· Sales staff participated in a Pre Drywall and New Home Orientation at their site
· Created and taught processes lowering cycle time
· Reorganized Field Manager duties to coincide with faster pace
· Specialized areas are concrete, framing, drywall through finish with a formal hand off process between Field Managers
· Improved contractual knowledge through technical training, led to a higher quality product while lowering costs
· Required inspections of work in progress, while crews are on site, led to a reduction of pick up work, reduced costs up to 80%
· Finishing homes 100% complete, including gas meter set and all systems in working order upon sign off, prior to closing, improved referral rate to 50%+
· Improved Customer Service processes lowering average time for completing requests to less than 7 days
· Systematized the buying process with
o Field Manager introduction to all customers upon sale giving out mobile number and availability to answer questions
o Field Manager conducting a pre-drywall walk with customer, reviewing quality, options, and walk through orientation process
o Weekly, formal meetings (sales and construction) to discuss status of all issues with report to main office, including model maintenance.
· Refined our safety training, including trade contractors and Cal OSHA, expediting our inclusion in the Cal OSHA STRAC safety program. We succeeded in being accepted for another two years
· Collaborated with purchasing to simplify our product, reducing costs
Area Construction Manager / General Superintendent 6 Years
· Managed / Supervised all offsite and onsite construction operations including a formal process to turn projects over to onsite superintendents, reducing mistakes and re-work
Notables
Managed / participated in projects for Habitat for Humanities Centex Homes
Managed / participated in Extreme Makeover Home Edition (Seattle)
Led / Managed Construction teams to two #1 JD Powers Customer Satisfaction
Awards
Director of Construction of Fox and Jacobs by Centex Inland Empire Division Centex Homes
Closed 182 single family detached homes, in one year on one project,
with a 9.6 score on Customer Satisfaction. (J.D. Powers)
Averaged 20+ homes per field manager
Participated with and led Construction teams to three #1 National Survey John Laing Homes
Systems Customer Satisfaction Awards from 1992 – 1999
Named by National Survey Systems in competition with 28 other builders
as “Builder of the Decadeâ€
Partnered with trade contractors and steel contractor to build 3 steel framed John Laing Homes
homes
Soils Engineering (5 years +) experience, lab and field work, including Moore & Taber
Lime treatment and soil cementation for increased “R†values and/or shoreline
erosion prevention
Education
MAP – Conrad Lee Froschheiser – Newport Beach, Ca
Management Development Training – Martin B. Freedland – Bloomfield Hills, Mi
Centex Construction Management Development – Greg Cline – Dallas, Tx
Facilitative Leadership - Interaction Associates – San Francisco, Ca
California Contractors “B†License No. 411440
Associate in Arts – Rio Hondo College – Whittier, Ca
Commissioned Officer – Engineer Officer Candidate School – Fort Belvoir, Va
Diploma – El Monte High School – El Monte, Ca
Construction History
Centex Dec-2000 / Nov-2008 Single Family Detached
John Laing Mar-1992 / Dec-2000 Single Family Detached / 3-Story Attached / Offsites
Pavilion Apr-1989 / Mar-1992 Single Family Detached / Offsites
Regis Apr-1986 / Apr-1989 3-Story Attached / 4-Story Attached / Offsites
Downey Jun-1984 / Apr-1986 Single Family Detached / Offsites
Pacesetter Apr-1983 / Jun- 1984 Single Family Detached / 3-Story Attached; Waterscape / Offsites
Smyth Bros. Nov-1980/ Nov-1982 Single Family Detached / Offsites /Stem Walls & Septic Systems
G.L. Lewis Jun-1979 / Nov-1980 Single Family Detached / Offsites
Weatherfield Aug-1977/ Jun-1979 Single Family Detached / Offsites
McLain Dev. Jul-1976 / Aug-1977 3-Story Attached / Offsites
Rio Hondo Nov-1971 / Jul-1976 Associate in Arts / Degree
U.S. Army Apr-1969 / Nov-1971 Roads, Bridges, Airstrips, Base Camps (Vietnam)
Moore & Taber Sep-1964 / Apr-1969 Inspection and Testing of earth fills / asphalt / concrete
Citrus College Sep-1963 / Sep-1964 Basic Requirement Courses / Part Time Jobs
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